Toyota of Richardson

I had the most positive experience that one could ever ask for. The greeting, the service and the total overall experience removed all negative feeling that I had received in the past from other dealershi ask for. The greeting, the service and the total overall experience removed all negative feeling that I had received in the past from other dealerships. This visit alone will make me buy all of my future purchases from Toyota of Richardson. More

Great Customer Service. Lee was very helpful to explained what was done, and the cost. Would certainly recommend this dealership to anyone. I've been having my Toyota serviced here since 2005 whe explained what was done, and the cost. Would certainly recommend this dealership to anyone. I've been having my Toyota serviced here since 2005 where it was purchased. The waiting room was clean and very accessable. The work was done quickly and satisfactory. More

John answered all of my questions . He did not pressure me, and he met all of my needs. John is new to the dealership, and he made sure that I had all of my questions answered. He has made a follow up ca me, and he met all of my needs. John is new to the dealership, and he made sure that I had all of my questions answered. He has made a follow up call to make sure that I am satisfied. I would recommend this dealership. More

Excellent Customer Service...Very Good work and Very quick ... I went to fix a factory Recall, Oil Change, Tire Rotation and Basic Inspection. On Tuesday, I dropped the car around 7pm and picked it quick ... I went to fix a factory Recall, Oil Change, Tire Rotation and Basic Inspection. On Tuesday, I dropped the car around 7pm and picked it up by 9pm. Everything was done neat and on time... Very happy about my visit... More

My salesman was excellent in presenting my new car to me. I would refer my friends to kaelon banks. Thanks for the help again... Kaelon banks called also to check on me about car to see if I was satisfied I would refer my friends to kaelon banks. Thanks for the help again... Kaelon banks called also to check on me about car to see if I was satisfied with my selection and to set up appointment to learn more about options with my car... More

I switched from Toyota of Plano to Toyota of Richardson because of Randy George. Randy was my 1st service writer back in 2001 at Toyota of Plano. When he left I was given DK who has since moved to a dealer because of Randy George. Randy was my 1st service writer back in 2001 at Toyota of Plano. When he left I was given DK who has since moved to a dealer in McKinney. Randy has always made me feel welcome and my service was completed in the time stated. Toyota of Richardson is a very friendly dealership and I would recommend this to dealer to my friends and family. More

I brought my Rav4 in for a brake job. It was my second time in for this issue. I was hearing terrible squealing and clunking sounds. After the first time, I was told nothing was wrong with my RAV4. I w time in for this issue. I was hearing terrible squealing and clunking sounds. After the first time, I was told nothing was wrong with my RAV4. I was told that some SUV's make this noise when it brakes. Really? That stinks! Then I had my father in law take a look. He used to be a technician. He diagnosed the problem and said that I needed a brake job. I took the car back to have the brake job. When I first arrived, at 10:30, I was told that a diagnostic would have to run to determine if indeed I needed a brake job. At 11:30, I went to see the Associate. He had left for lunch at 11:15 and his handwritten sign on his desk indicated that he wouldn't return until 12:15. Sigh. I was then approached my another associate who researched my car and said it would be another 15 minutes. Really? Finally, at 12:00 (an hour and a half after I initially arrived) I was told absolutely nothing was wrong with my car. I was told that the technician had even driven my car and couldn't hear the noises that I was hearing...maybe it was just how I was driving. Trusting my father in law I said please change the brakes anyway or let me drive with the technician. The technician also said maybe it was how I drove. Really? Well, my husband, father in law, and a brother had all driven the car heaing the noise. I took the technician out and within seconds I was able to reproduce the sounds. He then said that my brakes were at a 4 and there was glazing on the rutters. Gee I suppose my father in law was correct. That was yesterday. I heard absolutely no terrible noises while braking today. Ahhhh..... More

Paul Colombo presented the Tacoma to us in a very knowledgeable way. We felt he had made certain that this truck was exactly what we were looking for! He went above and beyond his duties in getting knowledgeable way. We felt he had made certain that this truck was exactly what we were looking for! He went above and beyond his duties in getting us a great price and a fantastic truck! Daniel Lea found us a monthly payment we could handle, and showed us the extra protection available which we decided to get. He worked hard to get us just the right deal! Both of these employees are wonderful, and we will highly recommend Toyota of Richardson to all! More

Mo was very helpful. He found me the new car that was exactly for me, color, style and price. He took me step by step thur some of new options I was unfamiliar with after I purchased the car. He seemed exactly for me, color, style and price. He took me step by step thur some of new options I was unfamiliar with after I purchased the car. He seemed to me to care about me not just a sale. He told me the car would be ready at a certain time and it was. All detailed out and ready to go. I am well pleased with the dealership and my salesman Mo. More

From the moment I drove up to get my Rav 4 serviced, Randy was right there with a smile on his face greeting me. He explained what would need to be done, when the expected finish time would be, and tha Randy was right there with a smile on his face greeting me. He explained what would need to be done, when the expected finish time would be, and that he would call me as I was leaving the car. Sure enough, much earlier than I expected, his friendly voice was at the other end of the phone saying it was all done, what the price was, and was there anything else he could do for me. He was very professional, friendly, courteous, and helpful! And I have found the Service Department at this dealership to be this way everytime I'm there for my routine servicing. More