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Toyota of Orange

Orange, CA

4.6
353 Reviews

1400 N Tustin St

Orange, CA

92867

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353 Reviews of Toyota of Orange

January 30, 2024

Daniel H provided great Customer service and also made sure to keep me updated on my vehicle. Dealership was very clean as well More

by Vsanchez3815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Herrera
Jan 31, 2024 -

Toyota of Orange responded

It's great to see you received both quality service and communication from Daniel. Thank you for choosing us here for your Toyota needs and please don't hesitate to let us or Daniel know should you ever need anything. We're always happy to help. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

December 01, 2023

Jose Esparza is an excellent representative for Toyota of Orange. He kept me informed during all facets of the car repairs, the cost, and the repairs were completed in advance of original date specified. J More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Esparza
Dec 01, 2023 -

Toyota of Orange responded

Barbara, It's a team effort here and we're so happy to see that Jose and our team go above and beyond to take great care of you and your Toyota. Thank you so much for being part of the family and we look forward to continuing to work together for years to come. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

November 19, 2023

Carlos Perez was very knowledgeable about the car and it’s features. Took the time to explain everything from A to Z. He was also there for me in the finance process. I will be buying my next car from hi More

by sp95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Nov 20, 2023 -

Toyota of Orange responded

We are so happy to see Carlos took great care of you and showed you all the amazing things your vehicle has to offer. Thank you so much for choosing us here at Toyota of Orange and congrats on your new ride. We hope it's treating you well thus far and we are looking forward to seeing you here at your first service visit. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

October 27, 2023

Service department “Patrick” was very professional and understanding about our concerns. He took the time to explain in detail and showed a lot of compassion as well. Look forward to having my service don More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Oct 30, 2023 -

Toyota of Orange responded

Hi Dave, We are very lucky to have Patrick on our team and it's no surprise that he went above and beyond to ensure you received the best service possible. We hope that your vehicle is treating you well and we are looking forward to taking care of all your future service needs. Please don't hesitate to let us or Patrick know should you ever need anything. We're always happy to help. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

October 07, 2023

My experience with the service department was always positive. Easy to make appointments and service advisors were courteous and responsive. More

by PhilD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joaquin Velarde
Oct 09, 2023 -

Toyota of Orange responded

Phil, We are happy that you always receive the quality service that you deserve here. Thank you for being a valued customer and thank you for this great feedback. We hope to serve you again in the near future. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

October 03, 2023

John Deloss was great, very responsive and did exactly what he said he would do. More

by p townsend
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Deloss
Oct 04, 2023 -

Toyota of Orange responded

John is a great asset to us here and it's no surprise to read that he made sure your experience here was a great one. Thank you for the opportunity to earn your business and for sharing your experience. Should you ever need anything, please don't hesitate to let us or John know. You're family now and we are always here to help. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

September 27, 2023

I just purchased my new Tacoma from Christian Rojas he was very professional from the very moment we walked into the dealer. He is experienced, Knowledgeable, Humble and Professional overall. He knows h More

by amauryc21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Rojas
Sep 27, 2023 -

Toyota of Orange responded

Amaury, Christian's a great asset to us here and it's no surprise he did a great job getting you into the vehicle that you deserved. We hope you are loving your new vehicle and we can't wait to share this great review with Christian. Hope to see you here at your first service visit. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

September 27, 2023

Janette helped us get my mother in law a new car on a Friday and then helped me for multiple days after. She answered my questions and helped me weigh my options. Tuesday of the next week I went in and h More

by Fidel.A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janette Bahena
Sep 27, 2023 -

Toyota of Orange responded

We are so happy to see that Janette helped you and your family get into not one but two new vehicles. Thanks for returning to see us and congrats on your new Corolla! Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

September 26, 2023

I just purchased a Toyota RAV4 from Robert Householder from Toyota of Orange. I was very impressed with Robert with his help in finding my car and getting the paperwork completed so when it was delivered More

by retiredstevens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Householder
Sep 27, 2023 -

Toyota of Orange responded

Congrats on your new RAV4 and welcome to the family! It's a pleasure to read about your car-buying experience with Robert and see that he made it as simple and easy as possible. We appreciate both your business and your feedback. Should you ever have any questions about anything, please don't hesitate to let us or Robert know. We're here to help. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

September 25, 2023

Stay away - I called them about a car, saying I didn’t want to pay a markup over MSRP and they said to not worry about that, but they can’t give quotes over the phone so to just come by. Had them run More

by rodriguez.juan@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason
Sep 26, 2023 -

Toyota of Orange responded

Juan, We are discouraged to read about your car-buying experience. Transparency is extremely important to us here, as is providing quality service, and it's clear you didn't receive either of those things. We'd like to learn more about your experience, so we can make sure that in the future, you and our other guests are being taken care of. Please contact me at your convenience. I hope to hear from you. Regards, Ana Fragoso Guest Relations Manager afragoso@toyotaoforange.com (714) 516-3107

Sep 26, 2023 -

rodriguez.juan@gmail.com responded

I already contacted this dealership from a response in another review. Their response was essentially “sorry, but we do markups here” Congratulations, Toyota of orange. You’re not only ripping people off and being dishonest/greedy, but you’re actively trying hard to make the world a worse place.

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