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Toyota of Orange

Orange, CA

4.6
367 Reviews

1400 N Tustin St

Orange, CA

92867

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367 Reviews of Toyota of Orange

October 08, 2021

I bought my car here and only get it serviced here. When they didn’t have the parts for a repair, they gave me a free rental which I so appreciated. Patrick in service kept me updated. The car is running gr More

by LeenieinOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
Oct 08, 2021 -

Toyota of Orange responded

Leenie, Thank you so much for your loyalty to us here. We're lucky to have you as a member of the family and happy to see that Patrick and our team provide you with the best service possible. We're glad your vehicle is running just like new and we can't wait to continue working together for years to come. Hope to see you here again soon. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

September 14, 2021

I was informed of what was to be done on my car and the wait time. Came back to pick up my car and it was washed too. Thank you so much Toyota and to my service representative. He is excellent. More

by lioncorr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Oena
Sep 15, 2021 -

Toyota of Orange responded

We're happy to see our service team took great care of you and your vehicle and we hope it runs and looks as good as new. Thank you for this 5-star review and we look forward to seeing you here at your next visit. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

September 09, 2021

Great service, everyone pulls together in team work, from the moment you pull-in, the service mgr, the cashier, and person who washes your car and delivers it to you, helping customers get in & get out fast. More

by Cdmax425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service mgr
Sep 10, 2021 -

Toyota of Orange responded

It's a team effort here and we're so happy to see our team goes above and beyond to take great care of you. Thanks for being a valued customer and here's to many more years of working together. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

August 24, 2021

Good customer service, but it could use some improvement, I recently took my car for a minor service, the paperwork stated my car was going to be washed but it wasn’t and this is not the first time this happ More

by Aura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Aug 25, 2021 -

Toyota of Orange responded

Aura, Thank you for both your business and your feedback. We're disappointed you didn't receive the 5-star service that you deserved and we appreciate you bringing to our attention that your vehicle was not washed. We'll be sure to address this and make sure this doesn't happen again. We look forward to seeing you at your next service visit and making sure you have the best experience possible. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

August 12, 2021

Just purchased a vehicle for my daughter and the experience was fantastic. Arturo (Sales) was patient and honest. He answered all the questions I had. I even had a great experience with the Finan More

by Bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Martinez
Aug 13, 2021 -

Toyota of Orange responded

Thanks, Bill! Please congratulate your daughter on our behalf and should either of you ever need anything, please let us or Arturo know. You're family! Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

August 12, 2021

Steve always does a great job in his customer service and I appreciated the deal being done so efficiently. They are my go to dealer. More

by SocaliKing
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Vince
Aug 13, 2021 -

Toyota of Orange responded

Steve is awesome and it's no surprise he always takes great care of you. We'll be sure to share your positive feedback with him and we can't wait to serve you again soon. Hope all is well. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

August 04, 2021

My new car that just got 5000 miles on it can't get gas. It happened before and kept happening . Honestly like 2 weeks from buying it and now it doesn't even have gas because of it. I Promise I Will Be Suei More

by Rezznine
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
How will I know who made the car.
Aug 17, 2021 -

Toyota of Orange responded

Thank you for bringing this concern to our attention. I understand you met with our service manager and he explained that the service technician found no issue with the fueling and no abnormal operations after testing the fueling. We hope your vehicle is running normally now and should any other issues persist, please contact us and we'd be happy to take a look at your vehicle. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

July 26, 2021

I got a lemon!! Yes the car is used and I bought as is but they did not tell me there was problems with the car. They kept telling me it is an as is car but was fixing the cosmetic issues which leads me t More

by Shelly1986
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mombo, Steve
Jul 27, 2021 -

Toyota of Orange responded

Shelly, While disappointed you're having issues with your vehicle, you were aware that you were purchasing it as-is. It did pass all proper safety inspections before delivery to you and we did offer you a warranty to purchase, which you declined. Should you like to discuss your concerns with your vehicle further, please contact me. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

Jul 27, 2021 -

Shelly1986 responded

I was never offered a warranty because I would of took it. But nice try covering your butts and trying to blame me.

July 13, 2021

Excellent customer servive and very polite and caring technicians, my car runs better than ever . Great job Toyota Of Orange :) They rerally listen to your concerns :) More

by ryuniskis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure
Jul 13, 2021 -

ryuniskis responded

5 stars for sure in every category possible , I would give give six stars if I could hehe :)

June 26, 2021

Love Toyota of Orange 🍊 every time my car is serviced they are efficient, polite and on time. Aaron is service is the best! More

by Hollylawless
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Jun 28, 2021 -

Toyota of Orange responded

Holly, We couldn't be happier that you have a great experience each time you bring your vehicle in for service. We hope it's running just like new and we can't wait to continue to work together for years to come. Regards, Samantha Zavala Customer Relations Manager (714) 516-3104 szavala@toyotaoforange.com

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