Toyota of North Austin - Service Center

So bad, bad, bad! Unprofessional and laying technician. I have a safety recall on my car since on 10/2023. And yesterday May 15th, 2024, they kept my car for more th Unprofessional and laying technician. I have a safety recall on my car since on 10/2023. And yesterday May 15th, 2024, they kept my car for more than six hours. And they didn't do anything on that. Last week, my driver side front lower bumper comes out and I use a zip tie to hold that and the Zip tie is still there. The safety recall on my 2020 toyota highlander concern the front bumper. Question: how did they inspect that bumper without cutting the zip tie? More

My truck developed severe suspension system problems (it’s old) with corresponding expense. My service rep Vu Vien helped me work through the most needed repairs, end result happy customer. Also, thanks (it’s old) with corresponding expense. My service rep Vu Vien helped me work through the most needed repairs, end result happy customer. Also, thanks to the service tech who initially evaluated the problem parts and to the skilled mechanics who got my truck rolling again. Thanks all! More

Very disappointing service! Didn’t answer my simple text about the status of the car 2 hours after I dropped it off. I actually think they forgot about my car until I arrived 3 Didn’t answer my simple text about the status of the car 2 hours after I dropped it off. I actually think they forgot about my car until I arrived 3 hours after I dropped it off. Either way it was at least 2 hours over the estimated time. Charged me $60 to clean the battery terminals. The bill was very unclear exactly what the charges were for. It felt very unprofessional and I highly doubt I will return for future service which is what I told the service guy. More

They took very good care of you and answer all questions. But they could have cleaned up the windows after they wrote on it. Left it all smeared and difficult to see. But they could have cleaned up the windows after they wrote on it. Left it all smeared and difficult to see. More

I just had service done. It was timely and professional. I appreciate Walter Ortiz service advisor. It was timely and professional. I appreciate Walter Ortiz service advisor. More

Horrible at service prioritization with technicians and time management of vehicles. Too many advisors, not enough technicians who are doing the actual work, which causes vehicles to be there for 5+ hours time management of vehicles. Too many advisors, not enough technicians who are doing the actual work, which causes vehicles to be there for 5+ hours just waiting to get serviced. I had a “reservation” at 12:30. I brought my car in early at 11:30am, but they didn’t even start on it until 4pm and they close at 7pm. My car was there for 7.5 hours and they didn’t even do some of the things I requested in my reservation. A waste of time. I live 30 mins away so it’s not like I can bring my car in whenever I want. What’s the point of a reservation? They need to organize their operations because that’s ridiculous. More

I recently visited the dealership for an oil change and was thoroughly pleased with the service, especially due to the staff member, Jared, who assisted me. He was courteous and a pleasure to deal with. was thoroughly pleased with the service, especially due to the staff member, Jared, who assisted me. He was courteous and a pleasure to deal with. More

Jared Jones laid out the work, kept me apprised, gave me a loaner and gave me a quick check out. He’s people friendly and a credit to your organization a loaner and gave me a quick check out. He’s people friendly and a credit to your organization More

Service advisor don’t explain what was done to vehicle. They just hand over the paper to close out the ticket. They just hand over the paper to close out the ticket. More

Not customer service oriented. My SA was nowhere to be found. I wasn’t provided any updates during my wait. I requested a state inspection and it took an additional hour and a half My SA was nowhere to be found. I wasn’t provided any updates during my wait. I requested a state inspection and it took an additional hour and a half. When my car was ready it was because I followed up in person. Should’ve gone to the dealership back home for service. As I was leaving I overheard another client that drove off with numerous issues that weren’t addressed. It seems his SA was cut from the same cloth. At least they offer coffee and donuts while you wait…? More