Toyota of North Austin - Service Center

Advisor Rafael Montalvo provided excellent service and went above and beyond to answer all my questions and help me resolve my concerns. Thank you went above and beyond to answer all my questions and help me resolve my concerns. Thank you More

So appreciative for Yadir and is kindness and professionalism! Could not have been more pleased! Thank you!! professionalism! Could not have been more pleased! Thank you!! More

I come back because of the outstanding service offered by Jared Jones, my service rep. He’s smart, helpful, thoughtful - great work as always, Jared! Jared Jones, my service rep. He’s smart, helpful, thoughtful - great work as always, Jared! More

Service department unprofessional I had to call every day for 20+ days to find out about my vehicle and in the process my car was damaged sent to the Bodyshop. I requested pictures of the damage after I was for 20+ days to find out about my vehicle and in the process my car was damaged sent to the Bodyshop. I requested pictures of the damage after I was repaired never got pictures and I was treated very poorly. I would not recommend it. No way you know how I’ve been treated better at a small mom and Pop shop which surprise me it being a certified Toyota dealer and I am a big Toyota fan. More

Excellent service. Service advisors very knowledgeable. Great team of technicians. Service department as a whole dependable. Service advisors very knowledgeable. Great team of technicians. Service department as a whole dependable. More

Casey my service advice is awesome , helpful . Everyone is work a team work and happy Everyone is work a team work and happy More

Brantley Cheat, service technician greeted me and advised he would take care of my service for my Tacoma truck even though I did not have a scheduled appointment. I got and oil change, tire rotation and wipe he would take care of my service for my Tacoma truck even though I did not have a scheduled appointment. I got and oil change, tire rotation and wiper blade replacement and the services were reasonably priced. Brantley was very courteous, prompt and professional and I appreciate the customer service I received. More

I got a few things done to my car, oil change, new drive belt, new power steering fluids. The overall service quote with tax and service fees was 524.27. I signed and agreed to the quote. When I got to the belt, new power steering fluids. The overall service quote with tax and service fees was 524.27. I signed and agreed to the quote. When I got to the counter, I was told that my total was 642.14. I asked how it could be $120 more than what I agreed to pay. The service people were being rude and telling me I miscalculated tax and service fees and I showed them the quote I signed for. They redirected me to my service advisor who kept telling me I was wrong and wouldn’t even look at the online total I signed with the breakdown. We kept going back and forth until he agreed to calculate each service and said “oh, you’re right,” and proceeded to not look at my online service quote but just asked me how much I should pay and didn’t bother to apologize or help me understand the $120 surcharge. They ended up charging me 50 cents more than the online total but at that point I was just over it. I won’t be coming back here again. More

Everyone is very friendly & helpful. There are many comfortables places to sit & wait for service. There are many comfortables places to sit & wait for service. More

Professional staff, they were able to solve my problem and offered me options to keep my car in good shape. and offered me options to keep my car in good shape. More