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Toyota of North Austin - Service Center

Austin, TX

4.1
1,266 Reviews

1,266 Reviews of Toyota of North Austin - Service Center

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May 07, 2025

I recommend the dealership, but my last service center experience was disappointing, employee with no desire to attend and worried about time to leave, One of the managers totally unprepared and finally t More

by Luciomendes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
May 10, 2025 -

Toyota of North Austin responded

Thank you for your feedback. While I’m happy to hear you do recommend our dealership, I’m sorry that your last service visit was not up to par. Please know that we take your concerns very seriously, and if you still need assistance, please don’t hesitate to reach out to me directly. Josie Easter, Service Customer Relations Jeaster@toyotaofnorthaustin.com

May 07, 2025

Spent $700 on keys that don’t have functioning fobs. They charged me the full hour of labor without fixing the issue. Offered a $2000 fix. Didn't offer to program the keys if I fixed the issue. I bo More

by Orokosaki9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim
May 10, 2025 -

Toyota of North Austin responded

Thank you for your feedback. I’m sorry that you’re having issues with your key fob. I would like to look into the issue, but can’t look up your information with just your username. Please reach out to me when you have a chance so that I can assist you. Josie Easter, Service Customer Relations Jeaster@toyotaofnorthaustin.com

May 03, 2025

Too many things to list of why not totally satisfied conflicts in information about pricing More

by htamayo2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All employees have been satisfactory
May 07, 2025 -

Toyota of North Austin responded

Thank you for sharing your feedback. We’re sorry to hear about the confusion and frustration you experienced, especially regarding pricing. We aim to provide clear, transparent communication, and we regret that this wasn’t your experience. We appreciate you bringing this to our attention and will be reviewing it with our team. If you'd like to discuss your concerns in more detail, please feel free to contact me directly at bmadsen@toyotaofnorthaustin.com. Brendan Madsen, New Car Sales Director

May 02, 2025

Toyota North Austin has a professional and courteous warranty staff. Thank you for your service quickly. More

by Nguyen Phung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter
May 05, 2025 -

Toyota of North Austin responded

Hi Nguyen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 02, 2025

Great service Nathan was my advisor today. Told me about quiet waiting room. Very enjoyable. More

by Drpatr426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan 5 stars
May 05, 2025 -

Toyota of North Austin responded

Hi, thank you so much for your positive comments about Toyota of North Austin! Please don't hesitate to reach out if there's anything additional we can do for you.

April 30, 2025

All the times I’ve been coming here, YADIR(forgot his last name) my advisor was awesome! Very attentive and professional More

by Stevetomodachi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yadir Nolasco
May 02, 2025 -

Toyota of North Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to Yadir here at Toyota of North Austin! We are always more than happy to assist you if anything else comes up. Take care!

April 30, 2025

Was helped right away by staff and they were able to do the update on my car without issue. They don’t have a reliable transportation service so I ended up having to uber to work to get there on time and I More

by Mbort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Toyota of North Austin responded

Thank you for your feedback, I'm sorry there was a lack of communication during your appointment, but I'm happy to hear our staff was able to assist you. If you still need assistance, please don't hesitate to reach out me directly. Josie Easter, Service Customer jeaster@toyotaofnorthaustin.com

April 28, 2025

Actually, my dealing with car dealerships at this location began around 1977, bought 2 Oldsmobiles from Charles Maund, several Toyotas from Doug Maund. Still use new dealership, Town North Toyota fo More

by Uvalde County
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Toyota of North Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to Charles and Doug here at Toyota of North Austin! We are always more than happy to assist you if anything else comes up. Take care!

April 28, 2025

I didn’t have a scheduled appointment but had to take my car in since something was off. Staff took my car in and they were so attentive and responsive throughout the process. I was initially told my car wo More

by Yesenia Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
Apr 29, 2025 -

Toyota of North Austin responded

Hello Yesenia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 28, 2025

Amazing customer service. They treat you with respect. I highly recommend this place. Thank you. More

by Athina Karatzea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember
Apr 30, 2025 -

Toyota of North Austin responded

Hi Athina, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!