Toyota of Morristown

Really got a very bad experience with Toyota Morristown I got very bad experience with my Certified Toyota Highlander from Toyota Morristown New Jersey. I bought my certified car almost 19k miles and after I got very bad experience with my Certified Toyota Highlander from Toyota Morristown New Jersey. I bought my certified car almost 19k miles and after 4k I start feeling vibration when i am pushing brake. I went to the nearest Toyota Dealer (Toyota Dayton at Rt 130 NJ) they states that I need to change my car’s front pads and rotors. And they got surprised how I got a certified car with that brake condition. They proposed to me to contact Toyota Morristown and ask them to get an Authorization to do the job in the nearest Toyota dealer instead driving 100 miles (round trip) to do my car’s job. Spoke with the Service Center at the Morristown Dealer, they said, no way and maybe has Toyota Dayton at RT 130 wanted to do extra jobs for my car to pay them extra moneys. I got an appointment to check my car’s brake at Morristown’s dealer, after one hour, one of the Customers Service told me that’s true I need to change my car’s front brake and rotors and it’s going to be for free because my car still under warranty. But he apologized because they don’t have them on Stock. I got surprised, asked him, how come you don’t have pads and rotors for 2014 Highlander, how I am going to drive my car? NOTHINGGGGGG He gave me an appointment after one week. I went home and after 2 days I checked my car history in Toyota Owner Website, I found that he mentioned in my car history that my car needs front brake pads and rotors but the Customer does not want work done ( Client Declined the Service ) Went back on my appointment date, drove 100 miles (round trip) to finish my car’s service, after 3 hours and half waiting, the Customer service told me that they just changed the pads and resurfaced the rotors. Told them I am not happy, waiting 3 hours and half for getting an incomplete job, you promised me last week to change pads and rotors, he said no, we have to try to cut the rotors first, asked him why you have changed in my international vehicle report, lying and saying that the customers declined the job, I got no answer. Spoke with the Service Center Manager to get answers for my question, nothing and still nothing. Wish I can get someone who can help me to change my Car history report and to take action with them. As much am really happy with my Highlander, but really I am surprised how come Toyota can’t take any action with them? I have already opened 2 cases with Toyota and didn’t get any responses. My phone number is 7324290827. Johnsamir78@gmail.com More

Debra Sansone - Excellent Assistance! We were looking for a new Toyota and went to Morristown. Debra Sansone was gracious, personable and knowledgable, helping us try the latest models inc We were looking for a new Toyota and went to Morristown. Debra Sansone was gracious, personable and knowledgable, helping us try the latest models including a Camry, Corolla and Highlander. It was a dificult decision to make and she was helpful in this process. She provided a high quality service -- we got a 2013 Highlander, which has been a good car -- and we would definitely recommend her assistance! Sincerely, GVD, Mountain Lakes, NJ More

Raymond O'Brien I've been a Toyota Morristown customer for several years and haven't had any customer service problems until very recently, when Raymond O'Brien was a I've been a Toyota Morristown customer for several years and haven't had any customer service problems until very recently, when Raymond O'Brien was assigned to my account. Raymond O'Brien exhibited the worst form of customer service. He refused to address my needs after I had been there all day and insulted me. He should be penalized, if not fired for disrespecting and harassing a loyal customer. More

Excellent Service I arrived at the dealership with little intentions on purchasing a car. Dan showed me around and was very knowledgeable and helpful. In the end he lis I arrived at the dealership with little intentions on purchasing a car. Dan showed me around and was very knowledgeable and helpful. In the end he listened and helped me find the perfect car that I bought the same day. If you go to this dealership ask for Dan! More

the way it should be Juan Martinez has been a tremendous help in every aspect of our Toyota experience.It started 2 yrs ago when my wife and i stopped in very late one w Juan Martinez has been a tremendous help in every aspect of our Toyota experience.It started 2 yrs ago when my wife and i stopped in very late one week night to look into leasing a car and Juan's patience was remarkable. I was actually embarrassed, because it was so late we offered to come back the next night but he genuinely made us feel welcome. We leased the car that night. Our lease is up now and we are buying our camry hybrid (we love it).The service and professionalism of the entire Morristown crew is truly " the way it should be". Kudos to Juan for welcoming us to Toyota nation, we will definitely be back, and we never hesitate to recommend you folks to all our friends. sincerely,Rich Graham More

Don't waste your time Made an appointment at 9am for a routine oil change and tire rotation something that takes 30 min I was told an hour which is an same but agreed to wa Made an appointment at 9am for a routine oil change and tire rotation something that takes 30 min I was told an hour which is an same but agreed to wait. 2 hours later and my car was still not done. Do not waste your time. They are rude service people, complete disregard for your entire day. Will never come back. And would recommend ANY other place over this over crowded room full of liars More

Great experience We are very pleased with our sales experience. Dan Chernov really worked with us to get us the best deal on our new Camry xle in the color combo we re We are very pleased with our sales experience. Dan Chernov really worked with us to get us the best deal on our new Camry xle in the color combo we really wanted. We are looking forward to a long and great relationship with Touota of Morristown More

Five star Review for Robert Morath Service advisor Robert Morath demonstrated excellent communication skills and knowledge of his products. He listened carefully to our questions and pr Service advisor Robert Morath demonstrated excellent communication skills and knowledge of his products. He listened carefully to our questions and provided appropriate answers. He made the experience pleasant and informative which led to our decision to purchase a new Avalon from Toyota of Morristown. We especially appreciated his instruction on the interior electronic features in the vehicle when we picked it up. Robert is an asset to Toyota of Morristown. We rate him five stars. Tony and Gail DiSalvo More

Rhad and Marc worked with us to provide my Dream Car! Marc and Rhad worked with us and diligently pursed locating the Car and Color of my New Celestial Silver Metalic, Toyota Camry LXE V6. It took a Marc and Rhad worked with us and diligently pursed locating the Car and Color of my New Celestial Silver Metalic, Toyota Camry LXE V6. It took a while but they came up with the car of my Dreams and at the right price. I am very happy with my new Toyota and will return to buy another car in the future. More

5 Star Rating for Customer Service Ray O'Brien in the Service Dept. is tremendous! He's professional, thorough, caring and cares about the customer 110%!I Highly Recommend this Dealersh Ray O'Brien in the Service Dept. is tremendous! He's professional, thorough, caring and cares about the customer 110%!I Highly Recommend this Dealership! More