Toyota of Morristown

Great service Erin Mayo of Morristown Toyota is very friendly, helpful and professional. She puts you at ease and makes you feel like you and your vehicle are in go Erin Mayo of Morristown Toyota is very friendly, helpful and professional. She puts you at ease and makes you feel like you and your vehicle are in good hands. Thank you! More

Terrible service and bad management I bought a Sienna AWD which came with RFT (Run Flat Tires) that was bad news since the beginning. First to Toyota, you designed a family van with RFT I bought a Sienna AWD which came with RFT (Run Flat Tires) that was bad news since the beginning. First to Toyota, you designed a family van with RFT and no spare. How would one go on a vacation which a family in a minivan with no spare ?! Granted I can drive a RFT 50mi at 50mph to where ?! on a Sun eve. returning still 200mi from home with my family in the car. Think..!! And of course the tires wore out at 27,000 miles and cost me more than $1000.00 to replace. Yes, extremely expensive. I took the van in for all 4 tire replacement and was not happy. I was told by Morristown Service dept. that's normal and Yes everyone complains about the poor tires. But we at Toyota do not care, very clear. "Life happens" "its a very heavy vehicle tires wear off quickly" exact words from service guy (total xx). I asked them do do the alignment so possible I don't have same problem again at another 27,000 miles. When I requested warranty on the alignment I was told there is none... Wait you don't warranty your own work ?! I could have gone to Firestone and gotten a 12,000mi warranty for $79. Why did I even come to Toyota. Plus the van is still under warranty alignment should have been included under Toyota care as well as why the tire are only worn on the inside. This just tells me not only not to use them again for service, and never buy a Toyota form them ever again. ** Zero stars to the Service manager his manners and the dealership to do no good after selling a vehicle. More

Horrible experience after the sale!! It appears that Toyota of Morristown make good deals and you are tempted to buy from them but BUYER BEWARE. After you deal wit the sweetest internet It appears that Toyota of Morristown make good deals and you are tempted to buy from them but BUYER BEWARE. After you deal wit the sweetest internet manager on the planet you are then subjected to Anthony M. who claims to be in charge and is completely full of himself. He is menacing, dishonest, argumentative and uncaring. I bought two cars in 8 weeks and he just could care less and did not keep his promise of furnishing me with the accessories that were promised although it was clear I paid for them. Not until fighting and aggravating myself to no end did he provide what he promised and had me pay for. Make sure if you buy accessories, that they delineate each one and not just tack the price on to the price of the car and then claim foul!! I am an honest person and was treated like garbage by this dealership, they simply don't care or he wouldn't be there. No apologies....he said he would REPO (AN ALREADY PAID FOR IN CASH CAR) if I canceled my accessories via the credit card company! I never saw such unprofessionalism or nonsense. He fought tooth and nail for 53 dollar cargo mat (which I clearly paid for) knowing I just bought two new cars! He acted as though he wanted nothing to do with this and said "I have a 20,000,000 dollar business to run" as if he was in charge for which I found out today he is NOT! Good customer service goes a long way, Anthony M. makes it so that won't happen here. Jason Ratti, the General manager called me today to and asked me if there was anything he can do. I say NO there isn't at this point the damage is done. I appreciated his candor and feedback but I still feel very sour about this place and just wish it was different. If you don't like aggravation, stay away. I cried on the way home out of frustration. I am an older woman and just don't understand a bully guy doing this to a customer! More

Incredible deal with HONEST people If anyone wants a honest dealership, with a friendly, knowledgeable sales team who works hard to close a deal, you need to shop here. Greeted with a f If anyone wants a honest dealership, with a friendly, knowledgeable sales team who works hard to close a deal, you need to shop here. Greeted with a friendly receptionist upon entering the dealership, that alone helps to ease the initial pressure of tracking down a salesperson. But my salesman was Angelo who worked tirelessly to find the particular car I wanted. He went the extra mile to patiently answer my questions and to make sure I was 100% satisfied with his answers. It took only a few days to locate and swap for the car that had the model and color I wanted. My tradein was even appraised at a fair price and thanks to Alvin Delgado attentiveness, the appraisal was done quickly due to my time constraints.. But when the sales manager, Anthony Manzo, approved the incredible price I got, that sealed the deal. Ive dealt with countless dealerships over my lifetime and this is the BEST by far. Everyone was friendly and professional. Kudos to management for assembling and training such a family oriented and cohesive team. More

Added acquisition fee even though it was included in lease p Had negotiated monthly payment with no money down and all other fees, dmv, taxes included into payment. My Elderly parents went to sign and they were Had negotiated monthly payment with no money down and all other fees, dmv, taxes included into payment. My Elderly parents went to sign and they were duped to pay an extra $895 for acquisition fee even though I have emails and I was physical there and signed sales receipt that everything is included in monthly payment. They tried to charge for sales tax on monthly payment, and I had to put a stop to that. I should have gone with them to sign with finance guy, but apparently they still found a way to rip off my parents. Currently trying to get a hold of GM. Talia internet sales was great. Rest unethical. More

Toyota of Morristown Service Dept I recently purchased my 9th Vehicle in the past 30 years from Toyota of Morristown. Their service department is excellent. John Baran is the best. He I recently purchased my 9th Vehicle in the past 30 years from Toyota of Morristown. Their service department is excellent. John Baran is the best. He is very friendly and prosessional. He has earned my trust and loyalty over years of servicing my cars. I have only had good experiences there since Mr Baran joined the service department. More

top notch sales experience came to inquire and purchase a new RAV4 - Candy has been very professional and knowledgeable. Absolutely no pressure and she answered all our questio came to inquire and purchase a new RAV4 - Candy has been very professional and knowledgeable. Absolutely no pressure and she answered all our questions about different models. Pleasure to deal with her and her manager. More

Very happy with my new 2017 Toyota Corolla !!! This is my second car from Toyota of Morristown I appreciate all the help I got from Alvin Delgado and Juan Cascardo very professional on what they do This is my second car from Toyota of Morristown I appreciate all the help I got from Alvin Delgado and Juan Cascardo very professional on what they do ,always cared and help me to get a excellent deal on my brand new corolla . More

Best cat buying experienvelopes ever! I appreciated Juan and loved the open, full disclosure service. It was so refreshing to feel like the team at Morristown Toyota cared about me and my I appreciated Juan and loved the open, full disclosure service. It was so refreshing to feel like the team at Morristown Toyota cared about me and my family. I will recommend them to everyone! More

Purchased brand new Toyota Camry 2017 I had a good experience finding a vehicle of my choice of specification for good price. and Sales team is very good and had a great experience and Ju I had a good experience finding a vehicle of my choice of specification for good price. and Sales team is very good and had a great experience and Juan Cascardo was helpful in all aspects. More