Toyota of Manhattan

Came in to test drive a car which I was really excited about potentially buying. I organized an appointment and took the train all the way up and walked over to 11th avenue. I arrived 5 minutes early. The about potentially buying. I organized an appointment and took the train all the way up and walked over to 11th avenue. I arrived 5 minutes early. They took my license and everything, but then all of a sudden the “sales person” Raymond told me the vehicle was unavailable for test drive due to “time.” They offered no more details, nor did they offer to have me come in at a later date (not that I would have at this point). Their excuse was that it was a “showroom” car and they closed in 30 minutes. Of course this makes no sense, because with the vehicle being on the first floor I could have just taken it out right there and been back in 5-10 minutes! Plus I made an appointment! Well, they just lost a sale on one of their more expensive vehicles. I’ll take my money elsewhere, where the customer matters. More

Usted señor Kevin Prinus dice que nos comuniquemos con usted que va a resolver nuestro problema!!!! Ya hable con usted tres veces y no a hecho absolutamente nada ! estamos a 7-13-21 , ya hace un mes que v usted que va a resolver nuestro problema!!!! Ya hable con usted tres veces y no a hecho absolutamente nada ! estamos a 7-13-21 , ya hace un mes que vengo tratando de que me envien las placas y nada !!! Pero de cobrar la cuota no se olvidan ni un solo dia !! More

Very good purchasing experience with Will Howard.. Found the car we were looking for. All our questions were addressed. Would recommend dealership to all looking to buy a Toyota. the car we were looking for. All our questions were addressed. Would recommend dealership to all looking to buy a Toyota. More

We have compared many different dealerships before we decided to buy the car with Toyota of Manhattan. The sales consultant Will Howard is very helpful and professional, also Will’s manager, the Internet decided to buy the car with Toyota of Manhattan. The sales consultant Will Howard is very helpful and professional, also Will’s manager, the Internet sales representative Darlenes and the finance guy Jose they all are helpful. we have great experience with this dealership and will definitely refer more friends to them, Again, a big LIKE goes to the best salesman Will Howard, keep the good job! More

professionals very good attention my seller very attentive to my questions and necessity I would return to other businesses it was good my experience and my purchase attentive to my questions and necessity I would return to other businesses it was good my experience and my purchase More

The the staff was friendly and helpful. They handled everything smoothly and I was able to leave with my new car registered, insured, and with license plates. everything smoothly and I was able to leave with my new car registered, insured, and with license plates. More

My car was at that dealer for 1 week and 4 days and nothing was fixed on my car i lost 2 weeks of work for nothing they have a few mechanics and allot of cars to fix that they can not handle and keep t nothing was fixed on my car i lost 2 weeks of work for nothing they have a few mechanics and allot of cars to fix that they can not handle and keep taking in more work. Parts were never ordered for my car everytime i take my car to them its a week or more to work on my car the service is very poor. Very poor service. If your car is not ready they don't tell you whats going on when you call to find out. Also my car came out of that shop with a tire low on air and nobody cared about fixing it now i have to spend money to fix it. More

I find this dealership Very friendly and they here about V customer. I would definitely purchase a vehicle from them again. My husband and I are satisfied V customer. I would definitely purchase a vehicle from them again. My husband and I are satisfied More

Staff was attentive, knowledgable and helpful. The process of buying was completed quickly and efficiently. Sales rep John was friendly and professional. An overall positive experience process of buying was completed quickly and efficiently. Sales rep John was friendly and professional. An overall positive experience More

BEWARE ! They tried to take me to the cleaners for a "broken window control arm and window motor replacement" They quoted me over 1k for the "necessary work." I refused and they charged me almost $200 "broken window control arm and window motor replacement" They quoted me over 1k for the "necessary work." I refused and they charged me almost $200 for doing absolutely nothing but trying to scam me. Ended up going to my local mechanic and he found that the control arm was just missing a bolt. He said he would feel bad for charging me because it was such a simple fix. Window now works fine now. Don't let these xxxxxxxx rip you off esp the GM Mike and Nick the service Tech. More