Toyota of Manhattan

Today is July 6th. I ordered and signed a contract for a Sienna car put down a deposit in early May and patiently waited until the car would be readyfrom Manhattan To I ordered and signed a contract for a Sienna car put down a deposit in early May and patiently waited until the car would be readyfrom Manhattan Toyota. This morning they told me to come and pick up the car this afternoon. They sent me the paperwork and then Vladamere the sales manager initiates an email saying they could not deliver because it takes more than a day to do the lease and they have 3 other people offering higher prices for the car. I expect the dealership to honor my contract and the owner to make sure this does not happen. We are still waiting for a call from Vladmere 3 hours later. This is our 4th toyota sienna from Toyota. More

I was called a xxx*ot, get the f*xx out, and what is wrong with you by Valdimir Disla, Sales Manager, and Raymond Sino, Sales Associate, at Toyota of Manhattan. In May 2022, I paid a deposit for a R wrong with you by Valdimir Disla, Sales Manager, and Raymond Sino, Sales Associate, at Toyota of Manhattan. In May 2022, I paid a deposit for a RAV4 Prime XSE which should have arrived by end of May according to Raymond. The car didn’t arrive and he never returned any of my calls when I called to inquire. He took the money and lost touch. On June 18th, 2022, Raymond texts me saying the lower tier, SE, arrived and can be purchased. He also said that the XSE will arrive in months. I wish he had been honest about this from the beginning and not took a deposit. When I arrived to the dealership for the SE, he surprised me saying that he can only give it to me with the same price we agreed on for the XSE, which was close to 60K. I refuse and after a while he lowers the price to 54,500. I agreed. I had the check on the table later so he could see that I have the money. He insisted on using it and I insisted a number of times that he can only have it once I sign. He dismissed that and took it without even showing me a contract. I ask a different sales guy, Jeudi Marte, and he says that he sold a prime XSE for 52K this morning and that it was not on reserve (Raymond said that it was already sold when I arrived but that it not what Jeudi said, so he was trying to get me to buy the lower tier with a high amount of money to unethically profit off me). I told Raymond about the price Jeudi gave to a customer and ask for a 7K reduction in the total price or my check back. He tells his manager Valdimir, who says will bring me the check that was taken but talks with at least 3 people who work at the dealership on the way and takes his time to get my check, which Raymond took without my consent. They went to the office and I see Raymond, Valdimir, and Jeudi talking and Jeudi looks at me intensely/stared me down even when I looked away and back multiple times. When Valdimir gives me the check, he calls me a xxxxxx and tells me to get the xxxx out. Shockingly and in disbelief, I say did you just call me a xxxxxx? Then he tells me to get the xxxx out of his way. Then Raymond tells me what’s wrong with me after I was verbally attacked! After I leave, Raymond had the audacity to text me asking me if I still want to buy the car without an apology for the humiliation and disrespect I experienced. This is by far the worst dealership I have ever dealt with. I don’t often write reviews but this incident needs to be known and the Toyota dealership’s employees and leaders need to be held accountable for their discrimination, anti-human rights, aggression, and unethical sales practices. More

Michael Burbridge had excellent customer service and was fantastic to work with. Not only did he update us immediately once a car was available, but also patiently answered all of our questions and made sur fantastic to work with. Not only did he update us immediately once a car was available, but also patiently answered all of our questions and made sure we understood each aspect of the process every step of the way. His professional and kind approach helped infuse some joy into the car-buying process which can normally be very stressful. More

Toyota of Manhattan has excellent customer service and an incredibly friendly team dedicated to helping find the ideal car. incredibly friendly team dedicated to helping find the ideal car. More

We had a pleasant experience handling our lease end agreement and rolling into a new vehicle. 10/10 definitely recommend. If possible, work with Tatiana. Thank you Toyota of Manhattan for making the pr agreement and rolling into a new vehicle. 10/10 definitely recommend. If possible, work with Tatiana. Thank you Toyota of Manhattan for making the process as seamless as possible. More

Had a fantastic experience leasing a new car for our growing family. Painless and informative start to finish. Tatiana was an expert at answering all of our questions and guided us through the process growing family. Painless and informative start to finish. Tatiana was an expert at answering all of our questions and guided us through the process seamlessly and even made it fun. Fair, knowledgeable and reasonable staff! More

After waiting about a month or so, I finally received my RAV4 Prime SE. I am happy that I purchased the car, but throughout the process, there were issues, but the attention to detail at the end of the tra RAV4 Prime SE. I am happy that I purchased the car, but throughout the process, there were issues, but the attention to detail at the end of the transaction required that I grade Toyota of Manhattan "poorly." Due to the shortage of vehicles, I was one of the lucky customers to place a hold on the car while in transit. While waiting for the car to be delivered, I worked with my bank for a car loan. Toyota Finance charged 5.03% for excellent credit, while Bank of America charged 2.9%. Ray, the Salesperson, stated that BOA sends checks instead of wiring funds. I responded, "If Toyota guarantee's the same rate, I will change the financing." BOA required information from Ray regarding the vehicle. There was some confusion about the color of the car and its make. That was resolved. When UPS delivered the bank check, it was misplaced even after I indicated who received it and the time. I almost canceled the transaction. Let me step back. I was told the car would be available next week. I was please because I needed to inform BMW that I was returning the lease. Unfortunately, that did not occur. Ray told me the car was ready now. I explained that is an inconvenience because you told me it would be in a week, and I was coordinating the return as such. Fortunately, BMW said not to worry, and they will pick up the car from Toyota. Kudos to BMW. After confirming with Ray that I would be at the dealership by 6:00 pm, I got a text while driving in heavy traffic at 5:20 pm to pick up the car on Saturday. I took the time to remind Ray about customer service. I was very frustrated, and I agreed to the change. When I arrived on Saturday, here are the issues I faced: The car mileage did not match the paperwork. The car was not detailed and prepared for delivery as the other vehicles were ready for pick up by their new owners. The back of the car had dirty shoe marks and tires dirty, which verified the car was not washed. Ray was made aware of this. During the short New Vehicle Delivery Checklist discussion, Ray acknowledged that they did not fill the car's gasoline. He stated, please fill it up and send him the receipt for reimbursement. I agreed. I shared with Ray, "The Seller's market will change back to the Buyer's. Customers will not accept "punching" car dealership when there are others throughout the city and state." He agreed. So what triggered me to write this review? I accepted that there was less than a quarter of a gasoline tank. But when I saw the car was not battery charged (10% charged), I went "ballistic." Toyota did not give me a charged vehicle battery???? Toyota did not have electricity to charge the car???? When I arrived home, I reviewed the Toyota App on my phone and saw there was a Recall alert. Ray told me none when I went over the app with him. It was a software update error that is tied to safety. Again, the car was not ready for customer delivery. Toyota of Manhattan doesn't treat all their customers in this manner. My question is, "Why did they treat a cash transaction customer so poorly?" My answer is, "They do not care!" More

Pleasant experience working with Raymond Simo, Manager Maxim, and Freddy at Finance office 👍🏽 . Great folks, they listen to your concerns and try to address the issues as far as they can. Certainly reco Maxim, and Freddy at Finance office 👍🏽 . Great folks, they listen to your concerns and try to address the issues as far as they can. Certainly reconsider this dealership.😀 More

The level of greed is unbelievable. One guy said let's up the price of the car for $1800 and I will give you a $200 check. Come on Its says alot about him though. Wasted a whole d One guy said let's up the price of the car for $1800 and I will give you a $200 check. Come on Its says alot about him though. Wasted a whole day. Hope that I won't have to go to court for my refund. More

It was a pleasant first time experience. Great service and friendly atmosphere and welcoming people. Great service and friendly atmosphere and welcoming people. More