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Toyota of Huntington Beach

Huntington Beach, CA

4.3
321 Reviews

18881 Beach Blvd

Huntington Beach, CA

92648

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321 Reviews of Toyota of Huntington Beach

March 20, 2023

Worst service ever! Appointment for a oil change, I waited 2 hours! The vehicle was ready over an hour, the Service attendant Steve Garbison is incompetent, should retir More

by Surfinghb1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Gabrion
Mar 20, 2023 -

Toyota of Huntington Beach responded

We're discouraged to see you were left waiting. Please call Dustin Franke here at 503-250-0350 to discuss your experience further.

February 04, 2023

Terrible experience tried to shove a bunch of after market stuff ie…, extended warranty, paint protection etc. More

by jonlarrazabal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don’t remember.
Feb 14, 2023 -

Toyota of Huntington Beach responded

Jon, Our team went above and beyond to get you into a vehicle, and we're discouraged that despite these efforts, you're still not satisfied. We wish you the best of luck moving forward with your vehicle.

Feb 14, 2023 -

jonlarrazabal responded

Above and beyond to sell me things that I didn’t want? What do you mean above and beyond? First you offered 6k for my trade in and found out I had a substantial down payment then offered me 10K which the dealer shorted me in the contract. Then your finance guy told me that I could not get the car without the extended warranty and that your dealership requires it. So please stop making it sound like you guys went above and beyond. You guys are shameless. But don’t worry you will hear from me and many more of us a few people have already contacted me and we will make a big deal of this. We are not going down easily. And a few people will read the reviews… I will utilize everything that I can to expose all of your illegal practices. One of these days this dealership will get caught. I have yet to contact the following agencies FTC, BBB, DMV, The City, The Governors office has a consumer fraud protection and don’t worry I will keep you guys updated on all the social media platform that I have already utilized just like your General Manager asked. Oh and please tell him he will hear from a consumer protection lawyer just like he dared me!

February 03, 2023

Couldn't have been easier. The sales people are super mellow, smart and honest and FINANCE was there best! We drove an hour to buy our car bc they had the only model we wanted. More

by vfdpro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quentin Hegberg
Feb 06, 2023 -

Toyota of Huntington Beach responded

We're so happy to hear you found what you were looking for & that our team made the experience a memorable one. Congratulations and welcome to the Toyota of HB Family! Regards, The Toyota of Huntington Beach Team

January 15, 2023

Service was efficient and timely. Tony is professional and personable. They are thorough and helpful and answered all my questions. More

by Bstanton32118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Avila
Jan 16, 2023 -

Toyota of Huntington Beach responded

Thank you for your stars! We're so proud of Tony and our team for delivering a quality service visit. Until next time! Regards, The Toyota of Huntington Beach Team

January 13, 2023

Service was quick an efficient. Shuttle was available so I didn't have to wait at the dealership. Very satisfied. More

by ulomaemeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Fraire
Jan 16, 2023 -

Toyota of Huntington Beach responded

We're thrilled to hear your service visit went smoothly. Visit us again soon! Regards, The Toyota of Huntington Beach Team

January 03, 2023

Ryan was very helpful. Answered my questions Took me to various lots to see cars. More

by remaxsteph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan
Jan 04, 2023 -

Toyota of Huntington Beach responded

We will be sure to let Ryan know about your kind words! Your business and time are much appreciated! Hope to see you again! Regards, The Toyota of Huntington Beach Team

December 13, 2022

I bought the car brand new in December of ‘21 but have had nothing but issues with the Dealership since I bought it. Every time I come down I get a different story when it comes to servicing the car. Defi More

by duthurley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Cortez
Dec 13, 2022 -

Toyota of Huntington Beach responded

We're discouraged to see you've not been satisfied with the level of service you've received since purchasing your vehicle. When you have a moment to speak, please contact Dustin Franke here at 503-250-0350. We hope to hear from you.

November 26, 2022

Johnathan was a great service advisor, he was super helpful & informative. The whole staff is welcoming from the cashier to the person who brought my car. I’ll definitely be coming back! More

by adrianajackelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Sliney
Nov 29, 2022 -

Toyota of Huntington Beach responded

Thank you, Adriana! We're so lucky to have a great team, and so happy to hear Johnathan ensured a 5-star visit! You're welcome back anytime! Regards, Gina Paramo Customer Relations gparamo@mytoyota.net 714-500-2106

November 25, 2022

Excellent service! The staff and service writer are always professional, knowledgeable, and attentive to the needs of the customer. They always do their best to accommo More

by HLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All employees are excellent and work hard for the customers
Nov 29, 2022 -

Toyota of Huntington Beach responded

Thank you for always choosing Toyota of HB! We're so proud of our team for delivering quality service every time you step through our doors! We look forward to working with you again soon. Regards, Gina Paramo Customer Relations gparamo@mytoyota.net 714-500-2106

October 20, 2022

Without a doubt the best people in the business work here. We all know Toyota makes great cars and trucks but it’s the people that make the difference when purchasing a vehicle. I wanna thank Jose Avi More

by dgolf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Drinnon, Kam Foo, Jose Aliva.
Oct 20, 2022 -

Toyota of Huntington Beach responded

Thank you for choosing Toyota of HB! We're so happy to hear our team always delivers quality service! We look forward to working with you again! Regards, Gina Paramo Customer Relations gparamo@mytoyota.net 714-500-2106

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