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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,456 Reviews

2,456 Reviews of Toyota of Hollywood - Service Center

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March 22, 2025

I am pleased of the services provided. The wait wasn’t minimal compared to other dealers. More

by daphnee14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah
Mar 24, 2025 -

Toyota of Hollywood FL responded

We are so happy that our Toyota of Hollywood team delivered an excellent experience. Thank you, Daphnee!

March 22, 2025

staff is very attentive,My service technician is very good with me He listen and make me feel important,I appreciate his passion he shows toward me as a customer More

by RJOHNS9304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that our team at Toyota of Hollywood made you feel valued and well taken care of. Your appreciation for your service technician's attentiveness means a lot to us, and we'll be sure to share your kind words with the team!

March 22, 2025

Professional and great costumer service sums it up! Quality service with attention to the customers concerns More

by David N.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Metts, Sonny Julio Alonso, Denys, & Dalton P.
Mar 24, 2025 -

Toyota of Hollywood FL responded

David, we're delighted to hear that you appreciated the professional and attentive service at Toyota of Hollywood. Thank you for sharing your experience with us!

March 22, 2025

The work was completed quickly, without complications. Dario was an excellent service advisor. Will bring my car back. More

by lillethv
Recommend Dealer
Yes
Employees Worked With
Dario
Mar 24, 2025 -

Toyota of Hollywood FL responded

Lilleth, we're delighted to hear that Dario provided excellent service and made your experience at Toyota of Hollywood smooth. We look forward to seeing you again for future visits!

March 22, 2025

The showroom is spacious clean. Agent took the information in a short amount of time in a friendly manner. More

by Mariana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Toyota of Hollywood FL responded

Mariana, we're delighted to hear you had a positive experience at Toyota of Hollywood! Our team is always here to make the process smooth and enjoyable. Thanks for sharing your feedback!

March 22, 2025

Great lol It was great! Nothing more I can say about my experience with the dealership lol. More

by martb91
Recommend Dealer
Yes
Employees Worked With
Jaroslav
Mar 24, 2025 -

Toyota of Hollywood FL responded

Thanks so much for your review. We look forward to your next visit to Toyota of Hollywood!

March 22, 2025

Me entregaron el carro sucio y con la luz de las llantas prendida. Esperaba mucho más del servicio More

by heidicarols78
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Toyota of Hollywood FL responded

Heidi, nos disculpamos si nuestro servicio no cumplió con las expectativas. El equipo se esfuerza por ofrecer una atención al detalle de excelente calidad, por lo que me gustaría escuchar los detalles de su experiencia si este no fue el caso. No dude en contactarme. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 22, 2025

No one was attentive when we tried checking in. We had an appointment, and no one would tend to us since we weren’t assigned to them. Our advisor never showed up and everyone brushed off our concer More

by ccardona0822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Advisors
Mar 24, 2025 -

Toyota of Hollywood FL responded

We are disappointed to hear about the lack of attentiveness and communication during your visit, as this is not the level of service we strive to provide. I apologize for any inconvenience caused by these delays and would like to make it up to you. Please feel free to reach out anytime. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 22, 2025

Never ever will be go to Toyota of Hollywood again. Big waste of time. Very bad service More

by aaks777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Toyota of Hollywood FL responded

This isn't the feedback we hope to see. I'm going to check our database for your contact information, but please reach out to me at the information provided so we can talk about this together. I'd like to see what I can do to help. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 22, 2025

lack of integrity, deceptive sales strategy, bad customer and maintenance services including misleading car diagnosis, failure to address recalls causing me to switch and run away from Toyota of Hollywood an More

by JOHNODIA_CORDIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Toyota of Hollywood FL responded

I'm truly sorry to hear about your experience and the frustration it has caused. We strive for transparency and integrity in all our dealings, so it's concerning to learn that we fell short here. I would like to personally address these issues with you; please feel free to reach out at your convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

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