Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,529 Reviews
Call Service Center (844) 888-0753

2,529 Reviews of Toyota of Hollywood - Service Center

Sort by
April 28, 2025

Took my car out there for oil change. The technician did not put back the engine oil cap properly, which caused the oil to spill out, causing a mess all over the engine, thank god I notic More

by daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Service manager
Report | Print
Apr 30, 2025 -

Toyota of Hollywood FL responded

Daniel, I'm truly sorry to hear about the oversight during your oil change. We take such matters seriously and would like to ensure this is addressed properly. Please reach out so we can make things right for you. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

April 28, 2025

Bad service from arrival to dismissal Not caring and lying Giving false information Not answering phones More

by lilmissastrid
Recommend Dealer
No
Employees Worked With
Isaiah olajoyegbe and Abel Torres
Report | Print
Apr 30, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with our service. We strive for clear communication and attentive care, so it's concerning to read this feedback. Please reach out directly when you have a moment; I'd like the opportunity to address these issues personally. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

April 28, 2025

Dealership did not meet my expectations for customer service. No record of the appointment I made when I arrived. Waited 40 minutes for my car when picking up. Car was not washed. Greasy fingerprints on More

by barryvogel9
Recommend Dealer
No
Employees Worked With
Dario
Report | Print
Apr 30, 2025 -

Toyota of Hollywood FL responded

Barry, I'm sorry to hear about your experience with us. We strive for excellent customer service and it's clear we fell short during your visit. Please reach out so we can address these issues directly and make things right for you. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

April 27, 2025

Lleve el carro solo por mantenimiento de los 25. 000 millas, y me tocó volver al siguiente día porque me entregaron el carro con fallas mecánicas More

by ALEJA.MERINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Toyota of Hollywood FL responded

Aleja, lamento mucho escuchar sobre los problemas mecánicos después del mantenimiento. Esto no es lo que esperamos para nuestros clientes y nos gustaría resolverlo rápidamente. Por favor, contácteme cuando tenga un momento para discutir cómo podemos solucionar esto. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

April 27, 2025

Nothing extra. If was just drop off car and pick up. No personalization. Not exceptional More

by Vlindub
Recommend Dealer
Yes
Employees Worked With
Sebastian
Report | Print
Apr 29, 2025 -

Toyota of Hollywood FL responded

Vlindub - I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please feel free to reach out to me. Shawn Jones - Customer Relations Manager - (954) 893-4660

April 26, 2025

Service rep Drew Manning is very good at identifying my current maintenance schedule and discussing the best way forward. More

by TBALLOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that Drew provided excellent service and guidance on your maintenance schedule at Toyota of Hollywood. Thank you for sharing this positive feedback!

April 25, 2025

Excellent service overall! Vehicle was serviced on time and to the satisfaction. Keep up the good work! More

by samohi0
Recommend Dealer
Yes
Employees Worked With
George
Report | Print
Apr 25, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that you had an excellent experience with our team at Toyota of Hollywood! Thank you for your kind words, and we'll continue striving to provide timely and satisfying service.

April 25, 2025

I brought my car for maintenance at Toyota of Hollywood and everything was perfect. Excellent service! More

by hmcfiber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that your maintenance visit went perfectly at Toyota of Hollywood! Thank you for sharing your experience with us.

April 24, 2025

Andris is a true asset to Hollywood Toyota . Excellent service. Andris listened to my needs and delivered . Highly recommend her for all services . More

by Eveb3001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that Andris provided excellent service and met your needs at Toyota of Hollywood. Thank you for recommending her, and we appreciate your support!

April 24, 2025

Agradecida por la buena atencion que recibi por parte de utdes super recomendados excelente servicio muchas gracias More

by ALMENDARESCANTOR6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

Toyota of Hollywood FL responded

Gracias por compartir su experiencia positiva con Toyota of Hollywood. Nos alegra saber que recibió una excelente atención y servicio de nuestro equipo. Esperamos poder servirle nuevamente en el futuro!

1
...
6
7
8
...
253