Toyota of Hollywood - Service Center

Okay service. Promise free service but you always end up paying for it. Takes so long to finalize the payment and the receipt never describe item by item you get a Promise free service but you always end up paying for it. Takes so long to finalize the payment and the receipt never describe item by item you get a generic bill and to get the car back takes a very long time. If you say the car is ready I expect to have the car parked outside. Not give the paper then a Toyota staff takes it and start to walk very slowly to go and get. Then they ask if you want to have it washed. Just washed the car and have it ready for the owners to drive. More

Muy buena atención al cliente en especial la persona que me ayudó con lo de mi vehículo me ayudó con lo de mi vehículo More

Brandon was very helpful. He went over what was necessary and what was a priority. He went over what was necessary and what was a priority. More

Toyota of Hollywood gave quick, efficient, and quality service. I highly recommend them especially Danny Metts. service. I highly recommend them especially Danny Metts. More

Lack of comunication between the service customer service and the people who takes the appointments. and the people who takes the appointments. More

Can't complain Employees are all courteous and informative and helpful. They kept me inform of the progress of work. Thank you and I will recommend your dealership. Mr. Drew was courteous and r informative and helpful. They kept me inform of the progress of work. Thank you and I will recommend your dealership. Mr. Drew was courteous and respectful in returning phone calls and giving advice . Once again thank you and God's Blessings to all. More

Isiah was awesome excellent customer service. Top class , great empathy , great outcome and a warm and pleasant thanks for allowing Toyota assistance when I needed them . Omg great services he ma Top class , great empathy , great outcome and a warm and pleasant thanks for allowing Toyota assistance when I needed them . Omg great services he made me smile and assured me that my car was safe to drive again . More

The gentleman that took care of me was very helpful. Excellent job with the mechanic. Excellent job with the mechanic. More

Terrible service! They lost my car keys!!! I spent about 2 hours trying to find it! Terrible terrible! I hope never come back again! They lost my car keys!!! I spent about 2 hours trying to find it! Terrible terrible! I hope never come back again! More

Horrible service, Twice in one week. Drove in maintenance department. They walk me in agent was servicing a customer, I’m on a cane so she was like have a seat I will come and get you on Drove in maintenance department. They walk me in agent was servicing a customer, I’m on a cane so she was like have a seat I will come and get you once I’m done with her. She said you are next, one hour later I’m still in the area sitting. I go back up she is literally helping other customers. She proceeded to help o e more customer, I guess she noticed I was standing in line. She then went outside to gather information for the other drivers then went over to my car. My appointment was at 8:15 a.m we are talking now 10:00 a.m Then around 12:00 p.m I still have not heard anything or sign an estimate for repair, I goes back up and again she is looking confused. I asked about my car then she preceded to explain the charges. I was like really nothing has been done all of this time. Give me and supervisor at this time I’m so over her lack of communication and customer service at this point. I wanted my car right away, Supervisor explained my car was in the wrong area. I knew he was lying also. He promised me one hour and I’ll be done. My door handle was broken, the sales agent only put the handle and not the key holder. I got all the way home and noticed it wasn’t done. I cal ten time never was connected to her or a supervisor so I drove all the way back. We over to the supervisor he was not professional at all neither. Saying you want this change it is only cosmetic, I told him why would it not be changed , I had to say it was ugly and yes it was to be changed with the broken handle part. I paid for the part to come the next day at 9:00 a.m . I arrived at 10:00 a.m as I had a deep it was not there. They was giving me all types of excuses, example too may orders was not delivered they were overwhelmed with orders. My part will not come until Monday July 8,2024 My Fourth of July holiday was ruined, I canceled two events because I wanted my handle fix which turned into a nightmare. I need corporate to be notified, of this matter. Also bad customer service is happening too frequently at this location my daughter came earlier that week and had similar issues. Signed A concerned customer, who is not satisfied the Hollywood Fl. location. More