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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,455 Reviews

2,455 Reviews of Toyota of Hollywood - Service Center

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March 30, 2025

I took in the car to have an oil change with tire rotation. Whoever worked on my car stripped my right rear lug nut without mentioning it to me. I caught a flat a couple of weeks later and couldn’t p More

by stanm0884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with the oil change and tire rotation. It's concerning that there was an issue with the lug nut and brake assessment, as we strive for thoroughness in our service. We would like to address these concerns directly and see how we can make things right for you. Please feel free to reach out at your convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 30, 2025

I took my car on Thursday. They didn’t fix it that day. They told me to come back next day. It was hard for me to ask for another day off to. They were only suppose to do maint More

by Sprekkhp8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandra Molina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with the service delays and tire issue. We strive for efficiency and thoroughness, so it's disappointing that we fell short in this instance. I understand how frustrating it must have been to make multiple trips and lose a day of work. Please feel free to reach out if you'd like to discuss this further or need any assistance moving forward. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 30, 2025

Very professional, fast and helpful people right there! I will definitely coming back! Nice gentleman George Blaschke! More

by MIHAELAHACMAN2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asistant Sevice Manager!
Apr 01, 2025 -

Toyota of Hollywood FL responded

Mihaelaha, we're delighted to hear that George and the team at Toyota of Hollywood provided you with a professional and efficient experience. We look forward to welcoming you back in the future!

March 30, 2025

The service was very good, they were true to their words, I was very satisfied. More

by Fdoug001@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Body works
Apr 01, 2025 -

Toyota of Hollywood FL responded

We love seeing 5-star reviews. Thanks for stopping in at Toyota of Hollywood!

March 29, 2025

Always great service and their free WiFi allows you to easily work remotely while you wait. More

by RRAF02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah
Mar 31, 2025 -

Toyota of Hollywood FL responded

Thank you for the excellent review of Toyota of Hollywood!

March 29, 2025

I switched to this Dealership recently after 3 years at another Dealership and receiveing less than satisfactorily service. I am so glad I made this change! My Service Manager Brandon, was so reassur More

by ShelleyG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 31, 2025 -

Toyota of Hollywood FL responded

Shelley, we're delighted to hear that your experience with Brandon and the team at Toyota of Hollywood exceeded expectations! It's fantastic to know our service process impressed you. Thank you for choosing us and recommending our dealership!

March 29, 2025

Bad experience Incorrect fault diagnoses Long wait times more expensive repair cost I didn't receive the report of what my car computer had as an error More

by ROANNYA25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with the incorrect diagnosis and long wait times. We strive for transparency in our services, so it's concerning that you didn't receive a report of the error codes. Please reach out to us directly so we can address these issues and make things right for you. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 28, 2025

It was a good experience with nice and helpful person assisting me I like that you have a waiting area where I can watch TV or eat a snack while waiting More

by paolomshanti
Recommend Dealer
Yes
Employees Worked With
Dan Metts
Mar 31, 2025 -

Toyota of Hollywood FL responded

Paolo, we're delighted to hear you enjoyed your visit and found our waiting area at Toyota of Hollywood comfortable. Thanks for sharing your experience with us!

March 28, 2025

great service, my car was done quickly, they took care of things i didn’t know More

by abagail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Toyota of Hollywood FL responded

Abagail, your kind review warms our hearts! Thank you from the Toyota of Hollywood Team.

March 28, 2025

My issue with the vehicle was resolved and I’m happy with everything that was done on the vehicle. More

by carrero784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Metts
Mar 31, 2025 -

Toyota of Hollywood FL responded

Happy customers make us happy! Thank you for the review of Toyota of Hollywood, Carrero.

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