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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,989 Reviews

1,989 Reviews of Toyota of Hollywood - Service Center

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July 16, 2024

Tardan mucho en enviar los autos poca responsabilidad creo que todo sería más rapido pero no fue haci More

by BRAVOGAMALIEL323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Toyota of Hollywood FL responded

Lamento escuchar sobre la demora en el envío de los autos y cualquier inconveniente que esto haya causado. Nos esforzamos por ser responsables y eficientes, así que me gustaría entender más sobre lo sucedido para mejorar nuestro servicio. Por favor, contácteme cuando pueda. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 16, 2024

Service was quick and friendly. I was surprised to learn that it was less expensive than PepBoys as well More

by CHIQUEETPJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that you found our service at Toyota of Hollywood quick, friendly, and affordable! Thanks for choosing us!

July 16, 2024

Buen servicio de atención al cliente , excelentes instalaciones pero mucho tiempo de espera para la devolución del vehiculo More

by NORELYSGUAIMARESM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Toyota of Hollywood FL responded

Norelys, gracias por sus comentarios. En Toyota of Hollywood valoramos su opinión y trabajaremos en mejorar los tiempos de espera para ofrecerle una mejor experiencia la próxima vez.

July 16, 2024

I am in the process of having one of the worst service experiences I have ever had. Toyota of Hollywood's Service Department has failed miserably and fixing my car. My car was in their possession for 10 More

by sabujohn79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Toyota of Hollywood FL responded

I'm truly sorry to hear about your frustrating experience. This is not the level of service we strive for and I apologize for any inconvenience caused. I'd like to help resolve this issue—please reach out when you can. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 16, 2024

Three hour wait for SCHEDULED appointment. I looked at the receipt and it showed that my car wasn't even seen by a mechanic until an hour after my scheduled appt. It was just the 5000 mile com More

by amorozco94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Toyota of Hollywood FL responded

We apologize for the long wait and lack of communication during your visit. This is not the level of service we aim to provide, especially for a scheduled appointment. We appreciate your feedback and would like to make it right; please reach out at your convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 16, 2024

El servicio fue excelente y rápido. Mi única queja es porque me cobraron 50 dólares por un parche en una goma More

by abogada1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Toyota of Hollywood FL responded

Gracias por compartir su experiencia con Toyota of Hollywood! Nos alegra saber que el servicio fue excelente y rápido, aunque lamentamos escuchar sobre la tarifa del parche en la goma. Apreciamos sus comentarios y los tomaremos en cuenta para mejorar nuestros servicios.

July 16, 2024

Solo les interesa cobrar pero no acen un buen cervisio ni les interesa el cliente More

by EAGOMEZ37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No brindan información
Jul 17, 2024 -

Toyota of Hollywood FL responded

Nos esforzamos por ofrecer el mejor servicio a nuestros clientes, por lo que es decepcionante leer que hemos dejado una mala impresión. Si está interesado en darnos otra oportunidad, me gustaría saber los detalles acerca de lo ocurrido. No dude en llamarme, por favor. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 16, 2024

I charged without any information previous abaut procedures of Toyota Hollywood to order parts and time to wait . But more serious is the claim about my service evaluation by consultant. More

by CTZANARDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jc Reyes
Jul 16, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with our parts ordering process and service evaluation. We strive for clear communication and it's concerning that we fell short here. Please reach out so we can address these issues directly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 14, 2024

Excellent service from the time you arrive until your vehicle is checked in and work completed. More

by mvbhoorasingh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Toyota of Hollywood FL responded

Thanks for choosing Toyota of Hollywood! We appreciate your trust in our business.

July 14, 2024

Drew gave me fair price quotes and kept his word. The service was detailed and thorough. I will return for ongoing maintenance. Thank you Toyota of Hollywood! More

by bherda71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience! We're glad to hear Drew provided fair pricing and thorough service at Toyota of Hollywood. We look forward to assisting with your ongoing maintenance needs!

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