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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,989 Reviews
Call Service Center (844) 888-0753

1,989 Reviews of Toyota of Hollywood - Service Center

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July 22, 2024

Inicialmente todo estaba bien pero luego me cambiaron mucho las condiciones. No estoy muy satisfecha. More

by ANGLAN1702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2024 -

Toyota of Hollywood FL responded

Me disculpo si las condiciones cambiaron y no está satisfecha con eso. Me gustaría entender más sobre lo sucedido para poder ayudarle mejor. Por favor, contácteme cuando tenga un momento. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 21, 2024

Fails lack of customer safety. Requested police due to my safety. Toyota did not comply. Request More

by LIZLLABONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Toyota of Hollywood FL responded

Hello Liz, we are unsure what you are referring to. Please give me a call at 954-893-4660 to address any concerns. Thank you, Shawn Jones, Customer Relations Manager

July 21, 2024

I was never call to pick up my car and then I was charged for something else I did not request, Lenny did bad service.. More

by JAVI773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2024 -

Toyota of Hollywood FL responded

I apologize for the lack of communication and any unauthorized charges you experienced. This is not the level of service we strive to provide, and I would like to address this issue personally. Please reach out at your earliest convenience so we can make things right. Thank you, John Diaz - Service Manager - 954-893-4662

July 21, 2024

Car been in 3 times with the last 3 months issue still not resolved..All I keep receiving is a bunch of lies.. More

by anniejones8829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2024 -

Toyota of Hollywood FL responded

Annie, we apologize for the ongoing issues and any miscommunication you've experienced. This is certainly not the level of service we aim to provide, and we'd like to ensure your concerns are addressed. Please reach out when you can. Thank you, John Diaz - Service Manager - 954-893-4662

July 21, 2024

Service Manager Dan was awesome, nice, easy to talk to, explained your service so you can understand and very professional. More

by navyusa8084
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that Dan provided such excellent service at Toyota of Hollywood. Thanks for sharing your positive experience!

July 21, 2024

Very good will recommend to others. On time. And explains everything that was going to be done More

by gilrace15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2024 -

Toyota of Hollywood FL responded

This review means a lot to us! Thank you for choosing Toyota of Hollywood and for sharing your experience. Drive safely!

July 21, 2024

They guy who helped us was very nice, fast and i feel my car where in good hands More

by PEDROPTALVIRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2024 -

Toyota of Hollywood FL responded

Here at Toyota of Hollywood, we are always thankful for positive feedback from our customers. Thank you, Pedro!

July 21, 2024

I like the new scanning machine that was installed at the dealer. This really improves everything. More

by judahzharvest2011@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your feedback with the Toyota of Hollywood team! We are glad that our new scanning machine improved your experience.

July 20, 2024

It was a terrible experience and I paid cash for a new vehicle. I was spoken to in a condescending manner by management and will never come back. My salesman was average. More

by 1MLCALDWELL
Recommend Dealer
No
Employees Worked With
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2024 -

Toyota of Hollywood FL responded

We're very sorry to receive this feedback. Our team is committed to respectful, accommodating customer service and it's clear we let you down. If you're open to discussing this further, please reach out so we can address your concerns directly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 20, 2024

Brian is an amazing service manager. His attention to detain, and commitment to customer satisfaction is outstanding. More

by ANGLR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Singletary
Report | Print
Jul 22, 2024 -

Toyota of Hollywood FL responded

Thank you for the kind words! We're delighted to hear that Brian's dedication and attention to detail made your experience at Toyota of Hollywood exceptional. We appreciate your support!

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