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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,989 Reviews
Call Service Center (844) 888-0753

1,989 Reviews of Toyota of Hollywood - Service Center

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July 25, 2024

Maintenance light not corrected. No oil change was done and they changed my sticker to different date and mileage for oil change More

by corliss1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Jul 29, 2024 -

Toyota of Hollywood FL responded

We apologize for the oversight with your maintenance service. This certainly doesn't reflect our standards, and we would like to make it right. Please reach out at your earliest convenience so we can address this issue properly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 25, 2024

I was very disappointed in the staff at this service location. I arrived in time for my service appointment and the representative who was supposed to take care of me was NO WHERE to be found. I waite More

by mangocuba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept. - David
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Jul 29, 2024 -

Toyota of Hollywood FL responded

We're sorry to hear about your experience with our staff. Timely and attentive service is important to us, and it sounds like we fell short during your visit. We appreciate you bringing this to our attention and would like the opportunity to make things right. Please reach out when you have a moment so we can discuss further. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 25, 2024

Had to get ahold to. Left my car for service on a Saturday, didn’t get to speak to anyone about my vehicle until Tuesday. My consultant wasn’t there and couldn’t get hel More

by MSAMMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

Toyota of Hollywood FL responded

We apologize for the delay and inconvenience you experienced. This is not the level of service we aim to provide, and we're sorry it led to additional costs on your end. Please reach out so we can discuss this further and find a way to make things right. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 24, 2024

Excellent service and expertise provided . I would recommend this service location. The personnel especially Brian Singletary was very helpful. More

by MONDELUS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Toyota of Hollywood FL responded

Thank you for the recommendation! We're glad to hear Brian and our team at Toyota of Hollywood provided excellent service. We appreciate your support!

July 24, 2024

The service here is always good Danny is always very helpful and efficient. I would recommend this location to anyone.⭐️⭐️⭐️⭐️⭐️👍 More

by VALERIO luis
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 25, 2024 -

Toyota of Hollywood FL responded

Thank you for the recommendation! We're glad to hear Danny provided helpful and efficient service at Toyota of Hollywood. We appreciate your support!

July 24, 2024

Worst experience in my life. I can't describe my dissapoinment. Need mayor change service More

by mercedesduchange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prada
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Jul 29, 2024 -

Toyota of Hollywood FL responded

We are committed to providing our guests with excellent service and I'm very sorry to hear that this didn't come through during your experience. I'm going to discuss this review with my team, but I would appreciate the chance to learn further details about your visit. Would you please reach out to me at the information I've listed below? Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 22, 2024

Other than getting in touch with Isiah in the Service Department, when I do, he provides superior service as always. More

by BRENDA.SCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isiah Oladotun
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Jul 22, 2024 -

Toyota of Hollywood FL responded

We're glad to hear that Isiah continues to provide superior service at Toyota of Hollywood. Thanks for your patience and positive feedback!

July 22, 2024

The staff were very helpful, I was there to service my car and it was done very fast More

by GUNNESS Narine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
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Jul 23, 2024 -

Toyota of Hollywood FL responded

It was our pleasure to assist you. Thank you from all of us here at Toyota of Hollywood!

July 22, 2024

Working professional Polite and fast I like my experience My representative was Jorge he was nice More

by Barbaris-00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your positive experience with us! We're glad to hear that Jorge and the team at Toyota of Hollywood provided polite and fast service. Enjoy your new vehicle!

July 22, 2024

I have always used Toyota hollywood, but this appt was horrible. appointment time 9am. Left after 2pm & serv agent never conveyed my concerns to the mechanic. Pd over $630.00 for poor service. tire press. More

by jubby01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about your recent experience. We strive for efficient and thorough service, so it's disappointing to learn we fell short this time. Please reach out directly so we can address these unresolved issues. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

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