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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,528 Reviews

2,528 Reviews of Toyota of Hollywood - Service Center

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May 02, 2025

They were very unorganized - I had an appointment and I informed them who I was here for they brought me to the wrong person. I needed to change my tires and they quoted me for a specific brand and price t More

by alopwhiputube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Toyota of Hollywood FL responded

It's disappointing to hear about the confusion and long wait you experienced. We strive for clear communication and efficient service, so it's concerning that we fell short this time. I'm glad Denise was able to assist in resolving the issue, but I understand how frustrating it must have been overall. If you'd like to discuss your experience further or need any assistance moving forward, please feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

May 02, 2025

Last maintenance I told them to do an alignment since my previous Highlander which I bought brand new, they charged me for it since it as past 16k miles. Then my wife took the car in this week, and they tol More

by GEOFIJI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Toyota of Hollywood FL responded

It's concerning to hear about your experience with the alignment service. We strive for transparency and thoroughness in our maintenance services, so it's disappointing if we fell short here. Please reach out to us directly so we can address this issue and ensure everything is resolved properly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

May 02, 2025

First time visit. Very impressed with your organization. Happy with the work performed. Also happy no high pressure exerted. More

by Msassjr
Recommend Dealer
Yes
Employees Worked With
Isaiah
May 05, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your first experience with us at Toyota of Hollywood! We're delighted to hear that our team impressed you and provided a pressure-free visit. We look forward to serving you again in the future!

May 01, 2025

It was great thank you. Service is great I like when I come to service my car get wash that’s why I come thank you. More

by MICHELLE.RENEE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Toyota of Hollywood FL responded

Michelle, we're glad to hear you enjoy the service and car wash at Toyota of Hollywood! Thanks for choosing us, and we look forward to seeing you again soon.

May 01, 2025

No me gusto el servicio, el personal no quería ayudar, no pusieron lo que necesitaba mi carro correctamente y me toco pagar de mi bolsillo por algo que ellos hicieron mal More

by WPARDOORTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Toyota of Hollywood FL responded

Lamento mucho escuchar sobre su experiencia con nuestro servicio. Esto no es lo que esperamos para nuestros clientes, y me gustaría investigar más a fondo este asunto para encontrar una solución adecuada. Por favor, contácteme cuando tenga un momento disponible. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

April 30, 2025

I bought 4 new tires. Prior to that I had no problem with my tire pressure sensor. When I got my car I immediately saw the light on and said something. I was told by JC th More

by tanyawagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Toyota of Hollywood FL responded

It's disappointing to hear about your recent experience with the tire pressure sensor. We strive for transparency and reliability, so it's concerning that there was a miscommunication regarding the part order. Please reach out to us directly so we can address this issue and work towards a resolution together. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

April 30, 2025

Short and sweet Fair price. Not too long of a wait. Good customer service Bugger More

by jomyles
Recommend Dealer
Yes
Employees Worked With
Idolatrun
May 01, 2025 -

Toyota of Hollywood FL responded

All of us at Toyota of Hollywood are happy to see this wonderful feedback! Thank you, Jomyles!

April 30, 2025

Great Service, They took their time, but she gave me the car wash and ready ! More

by NAYELIS142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Toyota of Hollywood FL responded

The team at Toyota of Hollywood loves seeing great reviews! Thank you!

April 29, 2025

Excellent Excellent costumer and faster service Punctuality and quality Recommend the service because is very reliable More

by monimaria85
Recommend Dealer
Yes
Employees Worked With
Brandon
Apr 29, 2025 -

Toyota of Hollywood FL responded

Thank you for recommending Toyota of Hollywood! We're delighted to hear that our punctual and quality service met your expectations. We appreciate your support!

April 29, 2025

Great and professional staff. I do my oil and service there, and the prices are fair. More

by dwightcla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Toyota of Hollywood FL responded

We're so glad your oil change and service went smoothly. Thanks for choosing Toyota of Hollywood!

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