Toyota of Hollywood - Service Center

Good service and good attention and excellent quality and good place for take coffee and eat good place for take coffee and eat More

The Service Center at the Toyota of Hollywood is always excellent. Brian S. Is always in the best disposition to help. excellent. Brian S. Is always in the best disposition to help. More

Mala atención Solo les interesa es vender Te dicen un precio y Luego sales pagando otro precio y Luego sales pagando otro More

On July 28, 2024, I bought my car to get service. I was told that I can leave it because they were short staff of technicians. And they will get to it tomorrow. I said ok no problem. I had a $20 rewa I was told that I can leave it because they were short staff of technicians. And they will get to it tomorrow. I said ok no problem. I had a $20 reward that I gave the advisor. And he stapled it to my paperwork. The advisor was nice and offer me a Lyft home. But it would have been nicer if he told me about the rent a Toyota instead of me going to the airport to rent a car. I didn’t find out about it til after I picked my car up yesterday. So the advisor called me yesterday morning and told me that my car was ready. I told him I was at work and I’ll pick it up before 5pm. So at 4:15, I called the advisor, he didn’t pick up. I called that dealership over and over for an hour trying to get a Lyft to the dealership. So I ended getting my own Lyft to the dealership, which cost me $20. I get to the dealership at 6pm. I had to go to the cashier to pay for the car service. Cause the area where the advisors work, there was no one there because they closed at 6pm. So the cashier asked for my name and I gave it to her. It took her a while to find my invoice. I asked her did they take the $20 off. She went through the paperwork and said yes. So I paid and she hand me my receipt, so I can get my car. I looked thru the invoice. My $20 reward was not taken off my service. I didn’t have the energy to talked to the manager. I said I’m done with Hollywood Toyota service department. This is not the first time I had a problem with Hollywood Toyota Service Department. This is the second time. The first time they did resolve the first issue. I’m not giving them a third chance to screw me over. I’ve been coming to this service department for over 5 years, and spent plenty money with them. Maybe this is a sign to give Weston Toyota Service Department a try. More

An appointment is required to leave the car, yet the appointment was at 10:30am and didn’t get a call until 4pm to pick up the car appointment was at 10:30am and didn’t get a call until 4pm to pick up the car More

Great guys. Get things done right. Happy with my results. I will say the service center feels a little disorganized. Maybe providing customers with a ticket or s Get things done right. Happy with my results. I will say the service center feels a little disorganized. Maybe providing customers with a ticket or some sort of way to identify the service without relying on customer to remember the department or name of the rep they dealt with More

I choose your service advisor JC Reyes as he is quite good at his job. good at his job. More

The service was very good, I feel satisfied, very professional and friendly, thank you very much for your help. professional and friendly, thank you very much for your help. More

Excellent gracias por su atención fie de gran ayuda por que nos ayudaron para con la llave que nos faltaba del carro que nos ayudaron para con la llave que nos faltaba del carro More

Everyone is kind. Helpful and especially my representative there he's great the best of them Helpful and especially my representative there he's great the best of them More