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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,988 Reviews

1,988 Reviews of Toyota of Hollywood - Service Center

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August 04, 2024

They were quick to greet us and help us. Buying a new car went smoothly and they made sure we were informed of the process in Buying a car with them. More

by NIULKA74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Toyota of Hollywood FL responded

Niulka, we're glad to hear that your car-buying experience was smooth and informative with the team at Toyota of Hollywood. Thanks for choosing us!

August 04, 2024

Thanks for the attention good job and service,people very professional.everything is easy and fast More

by WHARINGTON12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Toyota of Hollywood FL responded

Thank you for reviewing Toyota of Hollywood! It was so kind of you to share your experience!

August 04, 2024

Worst dealership experience I’ve ever had! I had a 7:30 appointment and the truck was there for 10 hours. I tried calling for updates and my calls were ignored and never answered. I had to Ube More

by rttalaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Toyota of Hollywood FL responded

This is very concerning to read. We strive for timely and professional service, so it's disappointing to hear about your experience. I apologize for any inconvenience caused and would like the opportunity to make things right. Please reach out when you can so we can discuss this further. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

August 03, 2024

The place was clean and there were many employees , The service was fast and friendly. More

by MsHildy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Toyota of Hollywood FL responded

Here at Toyota of Hollywood, we are always thankful for positive feedback from our customers. Thank you, Mshildy!

August 03, 2024

Oladotun was exceptional great service very professional i will continue with Toyota fast service thank you More

by TENNISMAN216
Recommend Dealer
Yes
Employees Worked With
Oladotun Olyjoyedb
Aug 05, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that Oladotun provided exceptional service at Toyota of Hollywood. Thanks for your continued support!

August 02, 2024

Excelente atención . .z z z z z z z z z z z z z z More

by COLONANDRES576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Víctor
Aug 02, 2024 -

Toyota of Hollywood FL responded

Gracias por las 5 estrellas para Toyota of Hollywood, Andres! Apreciamos su apoyo.

August 02, 2024

Very poor , customer service neds more training he does not how to handle people thank More

by h01d121514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2024 -

Toyota of Hollywood FL responded

It's always upsetting to receive negative feedback, but it helps us improve for the future. If there is anything further you would like to share about your experience, don't hesitate to be in touch. I'm here to help. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

August 02, 2024

Car couldn't be picked up because no one found the keys until next day. Tires were rotated and never bothered to check pressure, even after customer advised. Multi point inspection didn't pickup heavily co More

by Rb240sx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Toyota of Hollywood FL responded

Your service experience is concerning to hear. We strive for thorough and attentive service, so it's disappointing that we missed the mark on multiple aspects during your visit. We'd like to address these issues directly and make things right. Please reach out at your earliest convenience. Thank you, Angela Serrano - Internet & BDC Director - 954-893-4232

August 02, 2024

It was a amazing but I least I wanted more pictures of the of my car, every step More

by morallu3108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey
Aug 05, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us. We are always looking for ways to improve our services here at Toyota of Hollywood, so we will pass this feedback along to the team.

August 02, 2024

Service advisor, appointment, and duration of service all great an on time. options were presented clearly. Will continue to use them for regular maintenance More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Toyota of Hollywood FL responded

Bob, we're glad to hear you had a smooth experience with our team at Toyota of Hollywood. Thanks for trusting us with your regular maintenance!

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