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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,988 Reviews
Call Service Center (844) 888-0753

1,988 Reviews of Toyota of Hollywood - Service Center

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August 20, 2024

Service was excellent as well as the staff Brandon was very knowledgeable of getting the service done in time More

by Ms.ann421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
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Aug 21, 2024 -

Toyota of Hollywood FL responded

Thank you for the positive feedback! We're glad to hear that Brandon and our team at Toyota of Hollywood provided excellent service. We appreciate your support!

August 19, 2024

I don't know where to begin; the worst representatives, the wordt communication, and cared the least of any dealership i have ever walked into...stay away!!!!! More

by Dontbuyhere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Toyota of Hollywood FL responded

We are truly sorry to hear about your experience. This feedback is concerning, and we strive for much better communication and care with our customers. Please reach out so we can address these issues directly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

August 19, 2024

All was great but the giant grease hand print and smear on driver door.. stunning that people don’t realize this.. More

by JJCUB2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon was great!
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Aug 19, 2024 -

Toyota of Hollywood FL responded

Thank you for your feedback. We're glad to hear most of your experience was positive, but we apologize for the oversight with the grease handprint. Your comments will help us improve our service at Toyota of Hollywood.

August 19, 2024

Good service Excellent service writer Beautiful facility easy commute Comfortable waiting area Provides transportation if you don’t want to wait for your vehicle More

by TNTPRINCESS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J C Reyes
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Aug 19, 2024 -

Toyota of Hollywood FL responded

Thank you for the positive feedback! We're glad to hear that our service writer and facilities at Toyota of Hollywood met your expectations. We appreciate your support and look forward to serving you again!

August 19, 2024

Great service! Great Team! Fast, reliable, and customer service is on point. Recommend to everyone I know More

by jpittman005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Great Job!
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Aug 19, 2024 -

Toyota of Hollywood FL responded

Thanks for the fantastic feedback! We're glad to hear you had a great experience with our team at Toyota of Hollywood. Your recommendation means a lot to us!

August 19, 2024

Easy and quick I just wished my light for my car was reset but other than that it was fine More

by carolinadelarosa0916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Toyota of Hollywood FL responded

Carolina, we are glad that your visit was quick but we apologize for any oversight with your service light. Please feel free to reach out and we would be happy to get this taken care of! Best, the Toyota of Hollywood team

August 18, 2024

Dan Metts always provides the best customer service. He is always very knowledgeable and makes great recommendations. More

by MELIGURL264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Toyota of Hollywood FL responded

Thank you for the kind words! We're delighted to hear that Dan consistently provides excellent service at Toyota of Hollywood. We appreciate your support and look forward to serving you again!

August 18, 2024

Even though my issue was not complete, I am very happy and satisfied with the service at Toyota of Hollywood. My service writer Lenny was always keen to my issues and take care of me👍🏾 More

by abruce59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny
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Aug 19, 2024 -

Toyota of Hollywood FL responded

Bruce, we're glad to hear that Lenny and the team at Toyota of Hollywood provided you with attentive service. Thanks for sharing your experience!

August 18, 2024

The service was excellent as always. I receive transportation to pick my car. I will recommend the service to my family and friends! More

by CLABEGO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andris Prado!
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Aug 19, 2024 -

Toyota of Hollywood FL responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Toyota of Hollywood provided excellent service and convenient transportation. We appreciate your recommendation!

August 18, 2024

I went for service on Friday and had to take my van back today. They found that my brake switch needs changing and they didn't have the part. More

by palmerat2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about the inconvenience with your brake switch. We strive for efficient service and it sounds like we fell short this time. Please reach out so we can make sure everything is resolved promptly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

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