Toyota of Hollywood - Service Center

Is the best. People there are very nice and the service is excellent . The location is perfect. People there are very nice and the service is excellent . The location is perfect. More

The service advisor was super nice as always. Michael Jones always provide excellent customer service. I’m not gonna lie I wasn’t expecting to pay $700. My bill was super expensive. Michael Jones always provide excellent customer service. I’m not gonna lie I wasn’t expecting to pay $700. My bill was super expensive. More

Great customer service. Up front pricing. Great relationship with the service advisor. Drop and pickup with ease. Up front pricing. Great relationship with the service advisor. Drop and pickup with ease. More

I've purchased 3 cars from this dealership in as many years, but this was only the second time I've tried using their service center. Having been repeatedly assured an appointment wasn't necessary, I a years, but this was only the second time I've tried using their service center. Having been repeatedly assured an appointment wasn't necessary, I arrived shortly after 7am on a Saturday [without an appointment] for a routine/80K miles maintenance visit. The service tech indicated several routine items that needed work/replacing and said it would take ca. 3 hrs. After 5 hours in the waiting room area, I went back to the tech to check on the status of my car, learning he had called me an hour previous, but unfortunately my phone was on silent and I didn't see the call. I was however, sitting behind him in his direct line of sight and there was no attempt to get me from the waiting area. I subsequently learned there was additional work required that I had to authorize, which would take 30 min. Another 50 min later my car was finally ready. I then had a 20 min. wait to get my car from the valet -finally leaving the dealership 6.5 hours and just under $900 lighter in the pocket. I don't mind waiting at the dealer for work to be done, but I expect to have a reasonable time estimate so I can plan accordingly. Granted, my phone being on silent contributed to the lengthy stay, but while in the waiting area i saw plenty of staff coming to get clients when there cars were ready. Perhaps what occurred was more a matter than I don't have a relationship w/ anyone in the dealership, but I'm not sure I want one at this point... I'm a 20+year Toyota owner and expected better. More

Work with Andres Prado, she is great. Very friendly and transparent. She is the main reason I come back. Very friendly and transparent. She is the main reason I come back. More

Great service as always and Sebastian was great at providing information to me and status of service time providing information to me and status of service time More

Brandon was the one that made the difference . Very professional and curtious. Well done Brandon Very professional and curtious. Well done Brandon More

Quick and simple service with good communication when my service was done. Waiting area could use some more seating service was done. Waiting area could use some more seating More

Bussy, good attention, professionals. . It took some time for David to take care of me . It took some time for David to take care of me More

Interestingly decorated - overly busy-lacking in details - effort to evaluate -potential to improve - great vehicle - effort to evaluate -potential to improve - great vehicle More