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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,085 Reviews

2,085 Reviews of Toyota of Hollywood - Service Center

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December 14, 2024

Very professional and friendly personal. Work is always done on time honest and pleasant environment More

by Kpgodoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Toyota of Hollywood FL responded

Thanks for sharing your kind words with our team at Toyota of Hollywood! It's always our pleasure to provide efficient, friendly service.

December 14, 2024

Overall my service is usually good when I come to Toyota of Hollywood,however some of the advisors can be more welcoming and helpful .There’s some that’s great and then there’s some that’s just average or b More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your feedback. We're glad to hear that you've generally had good experiences, but we understand the importance of consistent service from all our advisors. Your comments are valuable and will help us improve in this area. If there's anything specific you'd like to discuss, feel free to reach out anytime. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 14, 2024

I came to buy my first car. I trusted Thomas Zini. I asked several times about the car: Is it broken? Not painted? without incident? The answer was no, it's a good car. It turne More

by TEARDROP184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomas Zini
Dec 17, 2024 -

Toyota of Hollywood FL responded

It's disappointing to hear about your experience with the car purchase. We strive for transparency and honesty, so it's concerning that this wasn't reflected during your visit. Please reach out directly so we can address this situation and work towards a resolution together. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 14, 2024

As always, I received excellent service thanks to Dan Metts at the Service Center, whom I have known many years. More

by LEFTY929L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us! We're delighted to hear that Dan and the team at Toyota of Hollywood continue to provide excellent service. We appreciate your loyalty over the years!

December 14, 2024

My visit at Toyota at Hollywood was great. The service paid for my Uber rides because I had to drop off my car for a diagnostic, which I appreciated very much. They also gifted with a $15 subw More

by yourinicolas23
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that your experience at Toyota of Hollywood was positive and that you appreciated the Uber rides and Subway coupon. Our team is always here to make sure our customers feel valued! Thank you for sharing your feedback with us.

December 13, 2024

I had to wait long the work was good only they had problems finding my car to give it to me back More

by lestermartinez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Toyota of Hollywood FL responded

We appreciate your feedback and hope to provide a smoother experience next time at Toyota of Hollywood!

December 13, 2024

The level of professionalism as you enter the dealership is a WOW! My Representative worked with me to get the job done. More

by Rosebrown971@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that you experienced such professionalism at Toyota of Hollywood! Our team is dedicated to providing top-notch service, and we're glad your representative made the process smooth for you. Thank you for sharing your experience!

December 13, 2024

The the tire rotation and oil change went well, but the two pieces of information entered were incorrect: the mileage on my car was 20,965, NOT 18,034, and I do NOT have a yahoo email address—it’s vmiskell More

by vmiskell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Toyota of Hollywood FL responded

Vincent, thank you for bringing this to our attention. We apologize for the oversight and any inconvenience it may have caused at Toyota of Hollywood. We'll make sure your information is updated in our system, and someone from our team will reach out to ensure everything is corrected promptly. Shawn Jones - Customer Relations Manager - (954) 893-4660

December 13, 2024

This is a dealership that tells you to go online and schedule your service and you end up sitting at the dealership all day because they let they "Drive-ins) get servived before all the scheduled vehicl More

by MULDREW30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Dec 17, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience. It's disappointing to hear about the wait time despite scheduling an appointment, and I apologize for any inconvenience this caused. We aim to provide efficient service and will certainly look into improving our processes and wait times. If you'd like to discuss further or have additional feedback, please feel free to reach out to me directly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 13, 2024

Excelente gracias por todo el servicio bien. Agradecida por el servicio muchas bendiciones por todo el servicio More

by MUJICAYANESKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Dec 17, 2024 -

Toyota of Hollywood FL responded

Gracias por sus amables palabras! Nos alegra saber que tuvo una experiencia positiva con el equipo de Toyota of Hollywood. Le deseamos lo mejor y esperamos verle pronto!