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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,982 Reviews

1,982 Reviews of Toyota of Hollywood - Service Center

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September 26, 2024

Dan our service advisor is very professional and courteous. He represents the true quality of how a service team treats and respects his customers concerns and values their time. Thank you Dan More

by xcore2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that Dan provided such professional and courteous service at Toyota of Hollywood. Thank you for recognizing his dedication to our customers!

September 26, 2024

Timely, prompt, respectful, clear explanation of process and pleasant interaction with the dealer. Completed every aspect of the job and followed through with ensuring that I understood that if things don't More

by Person
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your positive experience with Toyota of Hollywood! We're glad to hear our team provided clear communication and excellent service. We appreciate your support and look forward to assisting you in the future!

September 26, 2024

JC Reyes was negligent, disrespectful, inconsiderate. I would not recommend anyone go to Toyota of Hollywood because of him. More

by JOXAGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Toyota of Hollywood FL responded

I'm very sorry to hear about your experience with our team. This is not the level of service we strive for and I would like to address this matter personally. Please reach out at your earliest convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

September 26, 2024

Bad attetion, it was a disaster. I only went for to checked my radio and you couldnt fix it. More

by cpomaricaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Silva
Sep 27, 2024 -

Toyota of Hollywood FL responded

We expect more than a 1-star experience for our customers and I am sorry to see we let you down. I'd like the chance to make this right and help fix your radio. Would you please contact me when you have a chance so that I may help? Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660.

September 25, 2024

Great service by the guy at the desk. He understood my needs and has a great attitude More

by hagera2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah O.
Sep 25, 2024 -

Toyota of Hollywood FL responded

We really appreciate you taking the time to leave Toyota of Hollywood this awesome review, thank you!

September 25, 2024

Brandon has been very helpful and patient regarding my ongoing AC issue. I appreciate the personal service he provides. Thank you. More

by PHILIPFOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Sep 25, 2024 -

Toyota of Hollywood FL responded

We're glad to hear that Brandon has been helpful and patient with your AC issue at Toyota of Hollywood. Thank you for sharing your positive experience!

September 25, 2024

Is a great team, very servicial and excellent services. I recommended that service to all my contacts More

by aluijafongvictor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario Salinas
Sep 25, 2024 -

Toyota of Hollywood FL responded

Thank you for recommending Toyota of Hollywood! We're delighted to hear that our team provided excellent service. We appreciate your support and look forward to serving you again in the future!

September 25, 2024

Bad attetion, i lose my time with you and i have to wait a Long time for the same problem of my Radio's car. I went three times and now i have to wait two weeks for the new radio. More

by cpomaricaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Silva
Sep 26, 2024 -

Toyota of Hollywood FL responded

We're sorry to hear about your experience with the radio issue. This is not the level of service we aim to provide, and we apologize for any inconvenience caused by repeated visits and long wait times. Please reach out so we can address this matter directly and find a timely solution for you. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

September 25, 2024

I came for an oil change and I mention I might have a hole in my tire. I was very happy they took me that day. I told them my tire pressure has been on for a few days. I filled my tires with air and it w More

by kimmymariex3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
Sep 26, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience. It's frustrating to hear that the tire issue wasn't resolved during your visit, especially given how busy you are. We aim to provide thorough service and it sounds like we missed the mark here. Please reach out so we can make this right for you at your earliest convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

September 25, 2024

OK all was nice well done resolve my situation was concern about it very Profesional More

by Jose diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Toyota of Hollywood FL responded

There is nothing better than a great review. Thanks for giving Toyota of Hollywood your business, Jose!

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