Toyota of Hollywood - Service Center

Excelente atención y muy recomendable para todos los clientes de Toyota Hollywood muchas gracias por la atención clientes de Toyota Hollywood muchas gracias por la atención More

Isaiah has been put Service Writer for years ! Our choice . Our only choice Thorough in his explanations , suggests options, resolutions and has always gone above and beyond and we continue to be Our choice . Our only choice Thorough in his explanations , suggests options, resolutions and has always gone above and beyond and we continue to be highly satisfied with his service. I have seen him provide the same excellent level of service to many other customers . His level of patience knows no limits . He remains calm in stressful situations. His tone of voice is consistent when he’s speaking in person or on the phone. He is an outstanding individual . Isaiah is huge asset to Toyota of Hollywood. During the time my car was in for service I received phone 2 phone calls from “Customer Service” and it was nothing BUT ! I did not know who was calling .when I answered a woman asked for my husband . I replied he was deceased and asked what the call was regarding . When I answered the phone she did not announce herself or where she was calling from . I asked again and she yelled and told me at least 2 times to STOP TALKING ! I replied I had asked her a question and would gladly stop talking so she could answer my question . She hung up on me . I immediately called the number she’d called from and it then it came up as Toyota . I complained to the person that answered the phone with no resolve . Several days later I got another call . Same number same issue . I was trying to find out why she was calling but was never told . I got really ticked off and yelled at her . She hung up . I reached out on your web sight and filled out a request for a Manager from Toyota of Hollywood or someone at Corporate to contact me. That was last week . Still hasn’t happened. I’ve received a text and phone calls asking if I want to sell my car . Other text and call or email wanting to know how they could help me select a car . I was not happy about these calls .I began having issues with my car while driving to Hollywood from Middle Tennessee . Visited probably the most inefficient website ever when trying to schedule a service call in advance of arriving in Hollywood . Impossible task . I entered a chat . That resulted in sending me back to the scheduling tool again . Too many issues to recount but it took me days to make the appointment . Finally got to talk to a lovely young lady actually at Toyota of Hollywood that made the appointment at my convenience and apologized for my issues . Your company has major issues starting with basic phone etiquette. Take my word for it or if you care about being better , check it out for yourself . More

Rude customer service, one salesperson had alcohol on his breath, will Drive to North Miami rather than return to this one! breath, will Drive to North Miami rather than return to this one! More

good customer service the wait time is too long nice waiting room people is kindly waiting room people is kindly More

I brought my car in for the 10,000 mile service. My service manager was Brian Singletary. He could not have been nicer or more efficient. The weight was only about an hour and 15 minutes. They servi My service manager was Brian Singletary. He could not have been nicer or more efficient. The weight was only about an hour and 15 minutes. They serviced the car. It came back nice and clean. I feel lucky to have Hollywood Toyota as my service destination More

Like the service advisor Isaiah he is very professional and attentive. Explains everything to the customer and attentive. Explains everything to the customer More

Brandon was very helpful,acknowledger and care …Perfect customer service and definitely we need more people as a Brandon customer service and definitely we need more people as a Brandon More

What do you want me wash this is my 3 Toyota that should tell you what I think about Toyota’s tell you what I think about Toyota’s More

For the day I was getting service in my car they was not appreciate me no thank you. There’s many places I could go but I chose Toyota of Hollywood. Next time please show me you appreciate me. Thank you appreciate me no thank you. There’s many places I could go but I chose Toyota of Hollywood. Next time please show me you appreciate me. Thank you More

This is my 3rd year taking my car to this dealership. All I can say about this guys,. Totally awesome!! Customer service off the charts, keep up the great work and I c you soon. Sincerely Mario.R.. All I can say about this guys,. Totally awesome!! Customer service off the charts, keep up the great work and I c you soon. Sincerely Mario.R.. More