Toyota of Hollywood - Service Center

Very disappointed with my car purchase at the Hollywood dealership. I bought a car, gave the deposit for it, yet when the car arrived I was assured that I had a couple of days to come back for it to finali dealership. I bought a car, gave the deposit for it, yet when the car arrived I was assured that I had a couple of days to come back for it to finalize payment with the dealership, only the weekend had gone by and then I was informed that the dealership had sold my car over the weekend to another customer, which the sales representative assured me would not happen and that I had time to settle the insurance of the car without taking the car home. That complication led me to have to wait for another three weeks for ANOTHER brand car on back order. Immediately when the new car arrived, that same day in the afternoon after a long day of work I went to the dealership to settle everything with them. Beyond that, I understand that everyone is tired in the afternoon after working but when I was attended by Ludmila Gavrilova it was probably the WORST and most UNPROFESSIONAL encounter in that dealership. She is the finance manager and as she was about to leave work, she got assigned to attend to my finance of the car, so needless to say she was in an extreme rush for me to sign all the papers. She proceeded to rudely slam all the papers in the desk, demanding me to sign them right away because she wanted to leave already, I was taking my time to read the contract thoroughly (as every customer has the right to), she said all the information in those documents had already been checked and were correct and that there was no need for me to check. Each document that I checked was incorrect, it had all my information with another customer’s name on it, which she would have realized had she checked properly. After pointing out all her mistakes, she kept quiet and continued to roll her eyes, blaming the sales representative for the oversight. She even did a “better job” at checking my registration that when I got home and checked the rest of the papers, they were done incorrectly . I am very upset with the process of purchasing this car, it has been more of a hassle than imagined. I highly advised that Ms. Gavrilova takes a refresher course on how to treat customers, as no client should be mistreated, especially when making such a big purchase as a vehicle and paying a huge dealer fee for this type of service. More

It's pretty good Service and the system they have setup upon arrival is very productive and professional. upon arrival is very productive and professional. More

Brandon Silvestre was just wonderful and made our first service a breeze. I wish everything was as easy as having my car serviced at Toyota of Hollywood. Thank you! service a breeze. I wish everything was as easy as having my car serviced at Toyota of Hollywood. Thank you! More

I just moved to Florida and I found one of the customers services in the area . Thanks services in the area . Thanks More

Mala experiencia, primera vez pedí ayuda con un percance trataron de arreglarlo de otra manera, pero no me comprobaron nada mal atención por un gerente de mantenimiento trataron de arreglarlo de otra manera, pero no me comprobaron nada mal atención por un gerente de mantenimiento More

All of the staff were very nice, they communicated well and kept me updated. And my car looks amazing. and kept me updated. And my car looks amazing. More

Muy mala atención al cliente sobre todo en la parte de servicio no vuelvo a comprar más ahí un carro servicio no vuelvo a comprar más ahí un carro More

The dealership offered me a paint job due to a recall on the paint and they did such a great job . Valeria was very pleasant to work with & I loved that they provided a rental while the dealership was paint the paint and they did such a great job . Valeria was very pleasant to work with & I loved that they provided a rental while the dealership was painting the car . More

I like the fact my services was very professional, and well approached, where I have the chance to understand everything my car needed, what exactly needs to be taking care of. The representative, they h well approached, where I have the chance to understand everything my car needed, what exactly needs to be taking care of. The representative, they help me out, very professional, and tried to accommodate to my needs! Thank you Toyota of Hollywood.! More

Excellent customer service by Steven I was attended to quickly and my car was taken care of promptly.Nice to see that level of service at Toyota of Hollywood. quickly and my car was taken care of promptly.Nice to see that level of service at Toyota of Hollywood. More