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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,982 Reviews

1,982 Reviews of Toyota of Hollywood - Service Center

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October 03, 2024

How come my first oil change in a car I haven’t been with less then six months it was my last free oil change When I got the car Bruno Ruiz told me it will be covered with tires rotations Since I had all the More

by WINDCITY305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruno Diaz
Oct 04, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about the confusion regarding your oil change and package coverage. It sounds like there may have been a misunderstanding, and I assure you that we aim for transparency in all our dealings. Please reach out so we can clarify this situation and ensure you're getting what was promised with your purchase. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

October 03, 2024

Your service department claimed to have rotated my tires, but no one ever asked me for my wheel lock (I hadn't thought of it at the time). I was on site waiting, so that shouldn't have been a problem. The w More

by GHAZALA0804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us. It's concerning to hear about the oversight with your wheel lock and we apologize for any inconvenience caused. We appreciate your feedback and are committed to providing a more thorough service next time. If there's anything else you'd like to discuss, please give me a call. Best, Shawn Jones - Customer Relations Manager - (954) 893-4660

October 03, 2024

I have been going to Toyota of Hollywood's Service department for at least 10 years. Drew Manning is an excellent service advisor! Service is always thorough and finished in a timely fashion. High ma More

by Stevelaw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Manning
Oct 04, 2024 -

Toyota of Hollywood FL responded

Steve, thank you for your loyalty and kind words about our team at Toyota of Hollywood! We're delighted to hear that Drew Manning and the rest of the service department have consistently provided excellent care. We look forward to serving you for many more years!

October 03, 2024

It’s been a great experience to have my car serviced again at this dealership with Daniel Metts, who is so nice and helpful, assisting me. I highly recommend this dealership. More

by paolomshanti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Metts
Oct 04, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that Daniel provided you with such a positive service experience at Toyota of Hollywood. Thank you for recommending us!

October 03, 2024

David Silva was amazing to work with and he had me in and out in the time he promised. More

by Rhea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
Oct 04, 2024 -

Toyota of Hollywood FL responded

Rhea, thanks for leaving Toyota of Hollywood a five-star review! We will pass your kudos along to David for the amazing work. See you down the road!

October 03, 2024

Very good about what they do and how they do it so I think they work really hard More

by ULTONWARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Toyota of Hollywood FL responded

Thank you for reviewing Toyota of Hollywood! It was so kind of you to share your experience!

October 03, 2024

The service personnel was on point. Thank you for awesome and timely service. Great job. Appreciate the dealership!!!! More

by LATOYA.HENRY12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Toyota of Hollywood FL responded

Latoya, thank you for the fantastic feedback! We're delighted to hear that our team at Toyota of Hollywood provided awesome and timely service. We appreciate your support!

October 03, 2024

They did not fix the bumper problem, in fact, they may it worst. And when I called I left a message with the service manager who never returned my call. More

by ANDRES16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Toyota of Hollywood FL responded

Andres, I'm sorry to hear about the issues with your bumper and lack of follow-up. This isn't the level of service we aim for, and I'd like to help resolve this matter. Please reach out at your convenience so we can address it promptly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

October 02, 2024

A large dealer with good service hours. Waiting area is very accommodating with food vendors on site. More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Manning
Oct 02, 2024 -

Toyota of Hollywood FL responded

Gina, we're glad to hear you enjoyed the service and amenities at Toyota of Hollywood. Thanks for sharing your positive experience!

October 01, 2024

My service rep was very good, I was disappointed with the area that’s supposed to bring you car out once service is complete I was on my my lunch break my service rep contacted me to advise service completed More

by EVECUNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your feedback. We're glad to hear that the service rep provided good assistance, but we apologize for the delay in retrieving your car at Toyota of Hollywood. We'll work on improving this aspect to ensure a smoother experience next time. Shawn Jones - Customer Relations Manager - (954) 893-4660

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