Toyota of Hollywood - Service Center

Brandon my service rep was great but other employees purposely ignored my questions. Dropping off my car I made an appointment over the phone but when I got there several service reps would look away wh purposely ignored my questions. Dropping off my car I made an appointment over the phone but when I got there several service reps would look away while I waited or walked away from their desk when I was next. I told one person I have an appointment and they told me to go to another guy. That guy said he’s not working anymore and then asked who send me to him, by then that rep left his desk. It was a mess. I had to literally raise my hand and ask who is actually working. That’s when Brandon actually helped me. Picking up my car was worse. I had a tow truck waiting 40 minutes because my keys was supposedly given to a salesman and Brandon wasn’t working that day and it took them 20 minutes to find out where my key phob was. I’ve noticed there’s bad communication between the departments from my appointment for pick up and drop off. More

awesome services, i been with toyota for over 20 years. this is the best experience i ever had. the best advisor ever!!! this is the best experience i ever had. the best advisor ever!!! More

Kept my car at the dealership for over 5 hours and then proceeded to tell me there was nothing wrong. The window is making a clicking sound. All they had to do was open the door and they would have heard i proceeded to tell me there was nothing wrong. The window is making a clicking sound. All they had to do was open the door and they would have heard it. Also called me at 5pm just as the technicians were going home to have me show them what was wrong. Waste of time. More

I booked an online reservation for the first appointment of the day. That way I was only there an hour and a half. It amazes me how long it takes them to do an oil change. If you go later you can be ther of the day. That way I was only there an hour and a half. It amazes me how long it takes them to do an oil change. If you go later you can be there for over 2 hours which is ridiculous. The service advisor was nice. I'm happy with the work performed. More

I would say that the advisors were very friendly, and fast service, I would definitely recommend to our friends. fast service, I would definitely recommend to our friends. More

Great customer service from the collision center and the work done on my vehicle was amazing. work done on my vehicle was amazing. More

Dealership itself is nice, customer service is great, however waiting 2 hours for an oil change is not ideal. however waiting 2 hours for an oil change is not ideal. More

I had tire rotation one of my tires had a big slice on the side. Nobody said anything about it. I drove to my sons house on the turnpike. When I was leaving my tire was completely flat. I could have an ac the side. Nobody said anything about it. I drove to my sons house on the turnpike. When I was leaving my tire was completely flat. I could have an accident on turnpike! I don’t understand if they rotated tires they didn’t say anything and put the bad tire on my front. Not happy at all! More

The worst customer service and efficiency of any service center I have ever gone to.My first experience as a new Toyota owner.I was very disappointed .They did not even wash my car which I was told was part center I have ever gone to.My first experience as a new Toyota owner.I was very disappointed .They did not even wash my car which I was told was part of the service.I already spoke to Brian about my experience and he did not even apologize. More

The service is good. Brandon is courteous. But the process takes too ling. I expected a basic maintenance to take 2 hours not 3. Brandon is courteous. But the process takes too ling. I expected a basic maintenance to take 2 hours not 3. More