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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,993 Reviews

1,993 Reviews of Toyota of Hollywood - Service Center

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November 17, 2024

Excellent communication and the best service you could get in this dealership from a to z More

by RESIDENTIALINCOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Toyota of Hollywood FL responded

It was our pleasure to assist you. Thank you from all of us here at Toyota of Hollywood!

November 16, 2024

The customer service is great! It was also a plus that they provided a ride home and back to the dealership if your in the radius. I highly recommend Toyota of Hollywood! More

by Sher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew
Nov 18, 2024 -

Toyota of Hollywood FL responded

Sher, we're delighted to hear you enjoyed the customer service and convenience at Toyota of Hollywood! Thanks for recommending us!

November 15, 2024

Just got a New Camry about a month ago, Went back to the dealership to get my radio programed since it has not worked properly since i purchased my car! One of you employees tried to program it with no succ More

by rhopson
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about the issues with your radio and the long wait at our service department. This isn't the level of service we aim for, and I apologize for any inconvenience caused. Please reach out so we can address this matter promptly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

Nov 19, 2024 -

rhopson responded

I will give you a call tomorow 19Nov24. Rob Hopson 305-431-5609

November 15, 2024

The person take me so rude not good costumer service , the coworker set next to him help well More

by alissondepomar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2024 -

Toyota of Hollywood FL responded

We take customer satisfaction seriously and it's disappointing to read about your experience. Would you be willing to reach out to me directly? I'd like to see if there is anything that I can do to help here. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

November 15, 2024

I didn’t like that Juan at service desk didn’t greeted me when I got to his desk. He acted as if te was annoyed by me being there. Maybe he was having a bad day. Also he tried to over sell me services I didn More

by M.APERLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 16, 2024 -

Toyota of Hollywood FL responded

I apologize for your experience at the service desk. We strive to provide friendly and honest service, so it's disappointing to hear about this interaction. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

November 15, 2024

I had a great experience at the dealership. Only thing is is that a couple things started going wrong with my car after it was in for service and I have not received a callback from anybody and More

by JENNIFERDOYEN123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2024 -

Toyota of Hollywood FL responded

Jennifer, I'm sorry to hear about the issues you're experiencing after your service visit. We strive for prompt communication and I apologize if we've fallen short here. Please reach out directly so we can address this matter promptly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

November 15, 2024

Good service, timely and efficient. Nice environment and sales people are very attentive. Good Good Good More

by morrisquintero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Toyota of Hollywood FL responded

Thank you for the positive feedback! We're delighted to hear that our team at Toyota of Hollywood provided attentive service in a pleasant environment. We appreciate your support and look forward to serving you again!

November 15, 2024

“Brandon was friendly, professional, and highly knowledgeable. He kept me well-informed and explained everything in a way I could easily understand. He was just as nice and helpful the first time I More

by SPAULEMON37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Silvestre
Nov 18, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that Brandon provided such a friendly and informative experience at Toyota of Hollywood. It's great to know you plan on returning, and we'll be sure he hears your kind words!

November 15, 2024

Surprised that car was not vacumed when we picjed up the car. Very, very, surprised More

by Klake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Toyota of Hollywood FL responded

This review is extremely concerning to read. I expect the highest level of service from my team, and I apologize for how your vehicle was returned to you. I will be sure to discuss this with my team to ensure this does not happen again. If there is anything else you would like to discuss, please don't hesitate to reach out to me directly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

November 14, 2024

I really like this dealership and most of the people there are friendly and professional. It just gets frustrating when they try to get me to spend more money every time I take my car for service 😒🤑🤔 More

by sherria30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prince
Nov 14, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your feedback about Toyota of Hollywood. We're glad to hear that you find our team friendly and professional, but we understand the frustration with upselling during service visits. Your comments are valuable, and we'll work on making improvements! - Shawn Jones - Customer Relations Manager - (954) 893-4660