Back

Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,533 Reviews

2,533 Reviews of Toyota of Hollywood - Service Center

Sort by
March 22, 2025

The showroom is spacious clean. Agent took the information in a short amount of time in a friendly manner. More

by Mariana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Toyota of Hollywood FL responded

Mariana, we're delighted to hear you had a positive experience at Toyota of Hollywood! Our team is always here to make the process smooth and enjoyable. Thanks for sharing your feedback!

March 22, 2025

Great lol It was great! Nothing more I can say about my experience with the dealership lol. More

by martb91
Recommend Dealer
Yes
Employees Worked With
Jaroslav
Mar 24, 2025 -

Toyota of Hollywood FL responded

Thanks so much for your review. We look forward to your next visit to Toyota of Hollywood!

March 22, 2025

Me entregaron el carro sucio y con la luz de las llantas prendida. Esperaba mucho más del servicio More

by heidicarols78
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Toyota of Hollywood FL responded

Heidi, nos disculpamos si nuestro servicio no cumplió con las expectativas. El equipo se esfuerza por ofrecer una atención al detalle de excelente calidad, por lo que me gustaría escuchar los detalles de su experiencia si este no fue el caso. No dude en contactarme. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 22, 2025

No one was attentive when we tried checking in. We had an appointment, and no one would tend to us since we weren’t assigned to them. Our advisor never showed up and everyone brushed off our concer More

by ccardona0822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Advisors
Mar 24, 2025 -

Toyota of Hollywood FL responded

We are disappointed to hear about the lack of attentiveness and communication during your visit, as this is not the level of service we strive to provide. I apologize for any inconvenience caused by these delays and would like to make it up to you. Please feel free to reach out anytime. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 22, 2025

Never ever will be go to Toyota of Hollywood again. Big waste of time. Very bad service More

by aaks777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Toyota of Hollywood FL responded

This isn't the feedback we hope to see. I'm going to check our database for your contact information, but please reach out to me at the information provided so we can talk about this together. I'd like to see what I can do to help. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 22, 2025

lack of integrity, deceptive sales strategy, bad customer and maintenance services including misleading car diagnosis, failure to address recalls causing me to switch and run away from Toyota of Hollywood an More

by JOHNODIA_CORDIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Toyota of Hollywood FL responded

I'm truly sorry to hear about your experience and the frustration it has caused. We strive for transparency and integrity in all our dealings, so it's concerning to learn that we fell short here. I would like to personally address these issues with you; please feel free to reach out at your convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 22, 2025

Sandra Molina and her team are the best! Made the process very easy for me. More

by Lindaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Toyota of Hollywood FL responded

Thank you for reviewing Sandra and Toyota of Hollywood! It was so kind of you to share your experience, Linda.

March 21, 2025

Calidad y eficiwncia. Muy rapidos en todo los servicios que ptestan. Exceptionally personas muy professionals y responsablrs More

by ROMERBLADI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Toyota of Hollywood FL responded

Gracias por sus comentarios. Me alegra saber que aprecia la rapidez y profesionalismo de nuestro equipo. Dado su calificación de 3 estrellas, no dude en contactarme si tiene alguna otra pregunta o inquietud. - Shawn Jones - Customer Relations Manager - (954) 893-4660

March 20, 2025

Muy excelente servio muy agradecido con la atención prestada a mi persona y mi vehículo More

by JOELMERKAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Toyota of Hollywood FL responded

Apreciamos las 5 estrellas para Toyota of Hollywood, Joel! Gracias por elegirnos. Estamos para servirle!

March 20, 2025

Poor service , no car wash I asked for, didn’t fill up the windshield’s fluid, I’m a customer from long ago and first time I’m not happy More

by camacaroloa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Toyota of Hollywood FL responded

It's disappointing to hear about your recent experience, especially as a long-time customer. We strive for excellence in our service and apologize for missing the mark this time. Please reach out so we can address these concerns directly and make it right for you. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

...
18
...