Back

Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,946 Reviews

1,946 Reviews of Toyota of Hollywood - Service Center

Sort by
September 08, 2023

Juan Reyes was excellent. When I need the service. Congratulations. He answered each question on time More

by MAYTE0156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that Juan provided excellent service and answered all your questions promptly at Toyota of Hollywood. Thank you for the positive feedback!

September 07, 2023

My advisor was very nice, help me with my needs and explained everything that my car needs. Thanks Brandon S More

by FERNANDAAITM5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Silvestre
Sep 07, 2023 -

Toyota of Hollywood FL responded

We're glad to know that Brandon was able to assist you with your car needs at Toyota of Hollywood! Thanks for sharing this positive feedback!

September 07, 2023

Quick and courteous. I was pleased with my service. The advisor explained the services that I needed in detail. More

by KP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Toyota of Hollywood FL responded

We're glad to know you had a positive experience with our team at Toyota of Hollywood. It's important for us that all services are explained in detail so you can make informed decisions. Thanks for the review!

September 07, 2023

Great service and the service writer is whone of the best at Toyota of Hollywood More

by TLOPEZ31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Toyota of Hollywood FL responded

Thanks for the high praise! At Toyota of Hollywood, we strive to provide excellent service and it's great to see this was reflected at your recent visit. Until next time, drive safely!

Sep 07, 2023 -

TLOPEZ31 responded

Very satisfied

Sep 07, 2023 -

TLOPEZ31 responded

Thankyou

Sep 07, 2023 -

TLOPEZ31 responded

Great

September 07, 2023

work was not finish ,when i have the truck back ligth in the dash i had not before because no ones check the computer .there is not the way to treat a loyal costumer i will never come back More

by CHRISTIANCURTOSI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Toyota of Hollywood FL responded

Christian, I'm sorry to read about your recent experience, as it's important that our customers feel valued and satisfied with the service provided. I understand you're upset and that we've lost your future business, but your feedback will help us make improvements for all our customers going forward, so thank you for sharing. If there's anything else you'd like to add, please reach out. Thank you, John Diaz - Service Manager - 954-893-4662

September 07, 2023

Servicing would be 3 hours wait. A bit disappointed that last time I had service I was offered round trip complimentary car service but this time only one way. More

by FERGIEMAGIC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Toyota of Hollywood FL responded

We appreciate your feedback and apologize for any inconvenience during your recent visit to Toyota of Hollywood. We're always looking for ways to improve our service, so we'll take note of this issue with the car service. Thanks again!

September 06, 2023

It was good my service could have been a little faster when my service was not a hard service More

by PRETTYBLACK272001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Toyota of Hollywood FL responded

I am disappointed to hear that your vehicle was not serviced in a more timely fashion. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that this was not the case. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, John Diaz - Service Manager - 954-893-4662

September 06, 2023

I always receive great service from Dan in the service department he’s very thorough. Thank you Dan! More

by IRMYB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Metts
Sep 06, 2023 -

Toyota of Hollywood FL responded

We're glad to know you've had a great experience with Dan in our service department here at Toyota of Hollywood. Thanks for your kind words and we look forward to serving you again!

September 06, 2023

It was horrible and the service was bad. Lost time and money you don’t value people time and money. More

by ANATIS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Toyota of Hollywood FL responded

This isn't the feedback we're used to seeing and it's disappointing to hear that you felt undervalued. If there is anything that I can do to improve your experience, please get in touch. I want to ensure you receive attentive service moving forward. Thank you, John Diaz - Service Manager - 954-893-4662

September 06, 2023

I recently relocated from California, and I decided to exchange my car. I found Toyota Hollywood and purchased a used car, not a Toyota a Jeep SUV. The vehicle was acting weir, so I made an appointment. T More

by sgallelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr.Hayden - Wael ElHusseiny - Finance - Mr.Sunny
Sep 07, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that your experience with us at Toyota of Hollywood was a positive one, especially as you navigated the process of exchanging vehicles. We appreciate your patience and understanding during this time! It's great to see our team could assist in resolving any issues promptly - we'll be sure to pass on the kind words. Thanks for recommending us!

...
175
...