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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,825 Reviews

1,825 Reviews of Toyota of Hollywood - Service Center

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April 16, 2022

Siempre acudo al dealer TOYOTA de Hollywood y con Andris como la persona en quien confío plenamente, además de su amabilidad y compromiso. More

by ARDAS
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ANDRIS
Apr 18, 2022 -

Toyota of Hollywood FL responded

Gracias por compartir su experiencia! Estamos muy orgullosos de nuestro equipo y es fantástico oír que este se reflejó en su experiencia trabajando con Andris. Apreciamos el apoyo y esperamos volver a verle en Toyota of Hollywood!

April 14, 2022

Nice peoples, clean dealer, excellent attention. And good job. I would like to recomend you, when you finish the work, please if it’s possible a car wash. Should be wonderful. Have a great day! More

by lozada6363
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian
Apr 14, 2022 -

Toyota of Hollywood FL responded

Thank you for the review. We appreciate your trust in our team to ensure you had a seamless experience with us! Thanks for your confidence in the Toyota of Hollywood crew.

April 14, 2022

Nice experience at the dealer, attentive and cordial! Even I have an appt, waited more than an hour More

by Pidony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Apr 15, 2022 -

Toyota of Hollywood FL responded

We are thrilled that you were so well taken care of by our team! Thank you for choosing Toyota of Hollywood and for sharing your feedback. Drive safely!

April 08, 2022

When I were waiting for my car arian we're very polite, he told me about my car so thank you Arian for helping me with my car. More

by Rosalie Allen
Friendliness
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arian
Apr 09, 2022 -

Toyota of Hollywood FL responded

Rosalie, thank you for sharing how much you appreciated our team's informative care! We're honored to be your chosen service provider at Toyota of Hollywood, and we hope you'll continue to rely on us for many miles to come!

April 02, 2022

Best customer service! Super friendly team and referring everyone to Brandon he was professional and gave me the best prices ! More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2022 -

Toyota of Hollywood FL responded

Randy, we're so pleased to hear how much you enjoyed working with Brandon! It was our pleasure to provide professional care and excellent customer service at Toyota of Hollywood, and we hope we'll see you back again down the road!

March 31, 2022

After a frustrating experience with another service manager who wanted me to wait 4 hours to reprogram a key fob I found Daniel and he took great care of me and had me in and out in 20 minutes. He is More

by kathymax08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel service manager
Mar 31, 2022 -

Toyota of Hollywood FL responded

Kathy - I'm very glad to hear that Daniel could step in to assist you. I do apologize for your initially frustrating experience but appreciate you bringing this to my attention. We will use this as a training opportunity to ensure your next visit goes seamlessly. Thank you, John Diaz - Service Manager - 954-893-4662

March 29, 2022

Brian Singletary is a outstanding service advisor love the new state if the art of Building ladys room clean and service is done in a reasonable time unlike years ago but again my service advisor professi More

by josiet1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Toyota of Hollywood FL responded

Josie, what an outstanding review! It's excellent to hear that our new facility impressed you and that we delivered swift service. Thank you for continuing to choose Toyota of Hollywood to take care of your maintenance needs, and we look forward to your next visit!

March 16, 2022

Arrived early for appointment had a short wait for service writer. Arian was very nice promised to have me back in my car in one hour which he did. Last time I had my car serviced their I waited 3 hou More

by deeob6100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arian
Mar 16, 2022 -

Toyota of Hollywood FL responded

Thank you for the great review! We are so glad to hear that Arian and the team delivered such a successful and efficient service experience. Drive safely, and we hope to see you back at Toyota of Hollywood!

March 04, 2022

I explained my trunk hydraulic is broken. and will not stay up and slams shut on it’s own. He said they know the problem. l signed the agreement, then waited for nearly two hours in the wa More

by gae2009
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I forgot his name. Trace via computer and security cameras.
Mar 04, 2022 -

Toyota of Hollywood FL responded

I am sorry to see that our team let you down and did not deliver a seamless service experience. We strive to take excellent care of our customer's vehicles, so it's concerning to have left a different impression. I understand you're frustrated, and I apologize for any inconvenience this caused. Let me know if there's anything I can do. Best, John Diaz - Service Manager - 954-893-4662

February 23, 2022

Took car in for a 845am oil change and tire rotation appointment and it took Four plus hours to finish imagine 4 hours for oil change. Tires were never rotated luckily we were not charged for the tire r More

by hollywoodjr123123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fidel Miranda
Feb 23, 2022 -

Toyota of Hollywood FL responded

It's extremely concerning to read about the way you were spoken to. This is not at all what we intend for our customers and I will address the situation right away. I also sincerely apologize for the delay and that we overlooked your tire rotation. I would appreciate the chance to make things right for you, but I won't be able to find your contact information from this review. Please give me a call at your earliest convenience. Thank you, John Diaz - Service Manager - 954-893-4662

Feb 24, 2022 -

hollywoodjr123123 responded

John Diaz I called you twice yesterday and just as others stated you Don’t return calls. That right there proves what Toyota of Hollywood is all about.

Feb 25, 2022 -

Toyota of Hollywood FL responded

I am very sorry you have been unsuccessful in reaching the service director. Please call me, the General Manager, Steve Ostrov at 954-893-4623. Thank you.

Feb 25, 2022 -

hollywoodjr123123 responded

Steve I called you yesterday and you also failed to return the call. I guess the only time you get good service is when you want to buy a car and the xxx kissing is awesome but once the papers are signed and 24 hrs pass the xxx kissing is done. Attention all that read this the service is horrible and the wait times 4 plus hours go somewhere else. Bye bye 02-25-22

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