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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,974 Reviews

1,974 Reviews of Toyota of Hollywood - Service Center

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September 23, 2023

This dealership is great. I purchased my suv here and get it services as needed. It's sleays a smooth process. More

by KANIKASTAMPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Toyota of Hollywood FL responded

We're glad to know that you've had consistently smooth experiences with us at Toyota of Hollywood. Thanks for choosing us for your SUV purchase and service needs!

September 23, 2023

Dishonest business practices combined with unacceptable time to do routine maintenance such as changing the oil on a vehicle is the beginning of an alarming trend and not a good relationship I wish to esta More

by demetri285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Mitts
Sep 25, 2023 -

Toyota of Hollywood FL responded

We're sorry to read about your experience. It's important for us to provide efficient and honest service, so it's concerning that we've missed the mark here. We understand if you choose another provider but would appreciate a chance to discuss this further with you in hopes of improving our services moving forward. Please reach out at your earliest convenience. Thank you, John Diaz - Service Manager - 954-893-4662

September 23, 2023

Good customer services, JC is the best, very attentive and on point. Thank you for the great service. More

by CRISTINA.DIAZ8805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Toyota of Hollywood FL responded

Cristina, we're so glad to know that JC and our team provided you with excellent service here at Toyota of Hollywood. Thanks for your positive feedback!

September 22, 2023

They take too long to check up my car. It is taken whole day to check up More

by IOKD3@OUTLOOK.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Hollywood FL responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please don’t hesitate to reach out. Best, John Diaz - Service Manager - 954-893-4662

September 22, 2023

You did a good job, but the price was a little too hight, but i like the work you guys did More

by ricardo_k2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Hollywood FL responded

Ricardo, thank you for sharing your feedback on our pricing, as we are always working to improve our services. The Toyota of Hollywood team is happy to have earned your five stars, and we look forward to your next visit.

September 22, 2023

The agent was very nice very helpful see you on my next visit thank you More

by SANDYML08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Hollywood FL responded

Thank you for leaving Toyota of Hollywood a five-star review! We look forward to seeing you back soon.

September 22, 2023

Customer service was fine. The mechanic left grease handprints on my passenger side cloth seats Shows a lack of caring and rushing More

by landshark71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about the condition of your seats. This certainly doesn't reflect the level of care and attention we aim for in our service department, and I'd like to understand better what happened here. Please consider calling me so I can turn this experience around as soon as possible. Thank you, John Diaz - Service Manager - 954-893-4662

September 22, 2023

Professional and nice but customer needs discount on service. The service representative was very knowledgeable. More

by TWILAMCDONALD1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2023 -

Toyota of Hollywood FL responded

We appreciate your feedback and are glad to know our service representative was able to assist you effectively at Toyota of Hollywood. We'll take note of your suggestion about discounts on services. Thanks for sharing!

September 22, 2023

On time and wonderful experience. JC REYES is the best and represents your company with unparalleled service. Always courteous and professional. More

by OSSETTE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC REYES
Sep 24, 2023 -

Toyota of Hollywood FL responded

We're delighted to know that JC provided you with an exceptional experience at Toyota of Hollywood. Thank you for your kind words about our team's professionalism and courtesy!

September 22, 2023

I have been buying, leasing and servicing my card here for mor than 20 years More

by fallocca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC Reyes
Sep 24, 2023 -

Toyota of Hollywood FL responded

Fallocca, thank you for being a loyal Toyota of Hollywood customer for more than 20 years! We are so grateful for your five-star review and business. See you next time!

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