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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,823 Reviews

1,823 Reviews of Toyota of Hollywood - Service Center

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November 23, 2022

Excellent customer service and very reliable workmanship. Never had an issue with the professionalism and knowledge of the techs who service my vehicle More

by Gairyb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew
Nov 23, 2022 -

Gairyb1 responded

Thanks Drew and Toyota of Hollywood

Nov 23, 2022 -

Toyota of Hollywood FL responded

Thanks so much for leaving Toyota of Hollywood a five-star review! This feedback made our day. See you next time!

November 06, 2022

Good experience overall. Will recommend to others.Angel was very professional and was willing to correct issues More

by Ashmeed
Recommend Dealer
Yes
Employees Worked With
Angel Cordenas
Nov 06, 2022 -

Toyota of Hollywood FL responded

Ashmeed, thank you for the great review! We are so glad to hear that you had a successful service experience working with Angel and the Toyota of Hollywood team. Drive safely, and we hope to see you back again down the road!

October 24, 2022

Excelente servicio y buen profesional, muy conocedor de su trabajo por parte del sr Sebastián Marmolejo muchas gracias. More

by Luis ramírez.
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sebastián Marmolejo
Oct 24, 2022 -

Toyota of Hollywood FL responded

Luis, gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con Sebastián y el equipo Toyota of Hollywood. Apreciamos el apoyo y esperamos volver a verle en el futuro!

October 19, 2022

Great professional Treat customers with respect but must work on wait time. Wai Time improvement does matter More

by Jp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Toyota of Hollywood FL responded

Thanks for the review. We're glad that the team was professional and respectful. If there is anything else we can do for you, please let us know. John Diaz - Service Manager - 954-893-4662

October 18, 2022

Brandon called me back right away and set up an appointment for me. We discussed my car’s situation and they got started right away. Everything went smoothly and Brandon kept on top of things and k More

by Hank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Oct 19, 2022 -

Toyota of Hollywood FL responded

Thanks for sharing your Toyota of Hollywood experience, Hank! We're ecstatic that Brandon made it a total success. Drive safe, and we'll see you next time!

October 10, 2022

The Toyota representative Juan Carlos is a great professional in the service department and he has a great attention to the customer. Thank you for everything. More

by Irisasad
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Diagnostic of vibration.
Oct 10, 2022 -

Toyota of Hollywood FL responded

Thank you for the great review! We are thrilled to hear that Juan Carlos delivered such a successful service experience. Drive safely, and we hope to see you back again at Toyota of Hollywood!

October 10, 2022

Service personnel are very professional and helpful in every way. From the time I got there, till the time I left. I only had to wait one hour and forty minutes. More

by Ggmutlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Toyota of Hollywood FL responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Toyota of Hollywood team. Drive safely, and we hope to see you back again down the road!

Oct 10, 2022 -

Ggmutlos responded

Everything went smoothly and with professionalism from the staff and personnel.

Oct 10, 2022 -

Ggmutlos responded

What more can I say, your people were great.

October 05, 2022

Excellent service, especially with Manager Angel in the Body Shop Department. He went above and beyond to make sure everything was in order. If he cannot answer the phone each time that you call with quest More

by bakerpatricia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angel Cardenas, Aniela Palacios
Oct 06, 2022 -

Toyota of Hollywood FL responded

Your review is everything we hope to see! We're thrilled Angel went the extra mile to ensure your experience was a total success. Thank you for supporting Toyota of Hollywood with such wonderful praise! Drive safe and take care!

September 29, 2022

I bought a certified car and 2 weeks later it has no battery when I go to other Toyota dealer they said that the battery was not for that car I call a lot of times whit no answer the service manager is More

by acorzo17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SoN
Sep 30, 2022 -

Toyota of Hollywood FL responded

We aim for a more seamless buying experience than this and if there was a mistake on our end, I apologize. I will discuss this feedback with my team to ensure a situation like this doesn't reoccur, but I would also like a chance to hear from you directly. I welcome you to give me a call at the number listed below. Thank you, Herbie Lopez - General Sales Manager - 954-893-4606

Oct 01, 2022 -

acorzo17 responded

I was call you for two days everybody said me your busy or your not there so I tiered to contact you I call to me seller Julio Medina and told me it’s not responsibility of sales and I have to call Sony I don’t want to talk whit Sony because he’s so rude whit clients

Oct 03, 2022 -

Toyota of Hollywood FL responded

I apologize for the trouble you have encountered getting in touch with my team. We would appreciate another chance to speak with you to see what more we can do to resolve this matter. If you are willing, please reach out to John Perdomo, our Parts Manager, at 954-966-2150. Thank you.

September 22, 2022

Very large dealership with many people helping customers. The service department is huge - I’ve never seen anything like this. And everything is perfectly organized. The wait time was shorter than expected, More

by Michael A
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Toyota of Hollywood FL responded

Michael, we're thrilled our team has demonstrated our commitment to customer service with timely efficiency! Thanks for sharing your appreciation of Toyota of Hollywood!

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