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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,975 Reviews
Call Service Center (844) 888-0753

1,975 Reviews of Toyota of Hollywood - Service Center

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September 29, 2023

This is the second time that I have to go back to the dealer after the service, because the truck pull on the right and I have to apply pressure on the steering wheel to keep the truck in the lane. They More

by JOSECESPEDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Toyota of Hollywood FL responded

Jose, I'm sorry to learn about the issues you're experiencing with your truck after service. This is certainly not the standard we aim for and we'd like to look into this matter further. Please reach out directly so that we can address your concerns properly. Thank you, John Diaz - Service Manager - 954-893-4662

September 28, 2023

The best experience I will recommend Sebastian the service advisor the help me. Thanks Sebastian More

by olla76shango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Toyota of Hollywood FL responded

Thank you for your kind words! Sebastian will appreciate the shoutout. The Toyota of Hollywood team is here to help with any future service needs.

September 28, 2023

Horrible experience That was my last and final visit at Hollywood of Toyota Very poor customer service More

by rezwan71raju
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience. We strive for excellent customer service and it's clear we fell short during your visit. I'd like the opportunity to learn more about what happened so that we can improve our services moving forward. Please reach out at your earliest convenience. Thank you, Herbie Lopez - General Manager - 954-893-4623

September 28, 2023

The dealership seems great, but the service this time around was like going to jiffy lube for an oil change. No follow-up on work or services (if any) that was done. I still don't know if an all points i More

by luispa2001
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your recent experience with our service department. We aim for transparency and thorough communication, so it's disappointing that we didn't meet those expectations this time around. I'd like the opportunity to address any concerns you may have directly. Please feel free to reach out at your earliest convenience. Thank you, John Diaz - Service Manager - 954-893-4662

September 27, 2023

Friendly service and customer care is a plus. I was impressed by the provided accommodation. More

by mbrice8358
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Toyota of Hollywood FL responded

Thanks for the review! We appreciate the kind feedback and hope to see you again at Toyota of Hollywood. Safe travels!

September 27, 2023

My son was looking for another car and this friend Brandon recommended that we go see Cory in Sales and we came home with a car. More

by shanitaisaac56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : FrantzCory Brunet
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Sep 27, 2023 -

Toyota of Hollywood FL responded

We're glad to know that Cory was able to assist you in finding the right car at Toyota of Hollywood. Thanks for choosing us and we hope your son enjoys his new ride!

September 27, 2023

I think the only thing that they need to work on is informing the customer wait time. It took about 4 hours complete my service, but the attendant was nice enough to give me a discount. thanks More

by GCEDE001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Toyota of Hollywood FL responded

We appreciate your feedback and understand the importance of clear communication regarding wait times. It's great to know our team at Toyota of Hollywood offered a discount, and we'll continue to improve in this area of our service. Thanks for sharing!

September 27, 2023

The waiting time is too long, the cash register staff has a very bossy attitude. I will never go back there to buy a car or use the service again, I will tell all my friends never come here to use the servic More

by HOAPHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your experience. Long wait times and poor customer service are certainly not what we strive for. I understand you're upset and that we've lost your future business, but your feedback will help us make improvements going forward, so thank you for sharing. If there's anything else you'd like to add, please reach out. Thank you, John Diaz - Service Manager - 954-893-4662

September 27, 2023

Love how they work with me on finding my perfect car and I love it. More

by BEE4ME.BB@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Toyota of Hollywood FL responded

We love hearing from our happy customers! Thanks for choosing Toyota of Hollywood - enjoy the ride in your new car!

September 27, 2023

Always professional and they send me an Uber when I leave my car there for service. More

by 1JASONRICKETTS
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy
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Sep 28, 2023 -

Toyota of Hollywood FL responded

It has been our pleasure to serve you in such an accommodating manner! Thank you for the excellent review and for trusting Toyota of Hollywood with your vehicle's care. Have a fabulous day and we hope to see you again down the road!

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