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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,459 Reviews

2,459 Reviews of Toyota of Hollywood - Service Center

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March 02, 2025

I was helped by a lady named Claudia. She went above and beyond to make sure that the tire problem was resolved. More

by vlucas06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia
Mar 03, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that Claudia provided exceptional service at Toyota of Hollywood! Thank you for sharing your experience, and we're glad the tire issue was resolved.

March 02, 2025

Great service and efficiency! !! Will be taking my car to this location form now on. Drew was a great help More

by stefanrampersad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew
Mar 03, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear about your positive experience with Drew and the team at Toyota of Hollywood, Stefan! Thank you for choosing us, and we look forward to serving you again in the future.

March 02, 2025

Terrible I went in for a genera inspection and came out with damages to my car..when I confronted them Brian Singletary they said I needed to fix the damaged they caused to my car More

by KATEEE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BRIAN Singletary
Mar 03, 2025 -

Toyota of Hollywood FL responded

I'm truly sorry to hear about the damages to your car after the inspection. This is not how we conduct our business and I apologize for any inconvenience caused. Please reach out so we can address this issue directly and find a resolution together. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 02, 2025

Over a month and still haven’t gotten my truck back. Keep telling me next week next week. More

by Ontimeprints0076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
2.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Toyota of Hollywood FL responded

We strive for timely service, and I apologize for any delay in servicing your truck. We appreciate your feedback, and want to ensure your needs are met. Please reach out to me directly so I can assist here. Best, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 01, 2025

I real service from this dealer ship whenever I come to Hollywood of Toyota car dealer. More

by sandramilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Toyota of Hollywood FL responded

Sandra, thank you for stopping by to leave Toyota of Hollywood a wonderful review!

March 01, 2025

After my complimentary service , my car was not washed. They just poured water on it and did not vacuum. The experience was just mediocre.. More

by cocolovinglife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oladotun
Mar 03, 2025 -

Toyota of Hollywood FL responded

I apologize for the less-than-stellar experience with your complimentary service. We aim to provide thorough and top-notch service, so it's disappointing to hear we fell short this time. Please feel free to reach out if you'd like us to address any remaining concerns or discuss how we can improve in the future. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 01, 2025

I've had my car serviced here for years and never have they taken more 3 hours. Well today was a surprise to me. I took my car in at 7:30 and I didn't get it back until close to 1. I even called at 10:30 More

by shalinikatwaroo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario
Mar 03, 2025 -

Toyota of Hollywood FL responded

Shalini, I'm sorry to hear about your recent experience with our service department. We strive for efficiency and communication, so it's disappointing to learn we fell short this time. I would like the opportunity to address these concerns personally and ensure a better experience moving forward. Please feel free to reach out at your convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 01, 2025

Excellent service, Dane's attention is impeccable. Despite being as busy as the weekends are, the service was fast. Thankful for the friendly treatment of the whole team, and especially Dane. Thank yo More

by juanb9.25
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dane.
Mar 03, 2025 -

Toyota of Hollywood FL responded

Thank you for the kind words! We're delighted to hear that Dane and our team at Toyota of Hollywood provided excellent service, even on a busy weekend. We appreciate your support and look forward to serving you again!

February 28, 2025

Good morning pleasure to have service valued person was helpful front desk was very courteous More

by lolapusey62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Toyota of Hollywood FL responded

Thanks for taking a moment to highlight our premier customer service at Toyota of Hollywood! We hope to see you again.

February 28, 2025

He is very knowledgeable and always very gracious. I went in for my regular interval service and I had additional concerns and he was very thorough in explaining my options and quoted me on everything More

by stephanie.cmerino
Recommend Dealer
Yes
Employees Worked With
Drew
Mar 03, 2025 -

Toyota of Hollywood FL responded

Stephanie, thank you for sharing your experience with us at Toyota of Hollywood! We're delighted to hear that our team provided knowledgeable and professional service during your visit. We appreciate the 5-star rating and look forward to assisting you in the future!

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