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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,819 Reviews

1,819 Reviews of Toyota of Hollywood - Service Center

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September 27, 2023

I think the only thing that they need to work on is informing the customer wait time. It took about 4 hours complete my service, but the attendant was nice enough to give me a discount. thanks More

by GCEDE001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Toyota of Hollywood FL responded

We appreciate your feedback and understand the importance of clear communication regarding wait times. It's great to know our team at Toyota of Hollywood offered a discount, and we'll continue to improve in this area of our service. Thanks for sharing!

September 27, 2023

The waiting time is too long, the cash register staff has a very bossy attitude. I will never go back there to buy a car or use the service again, I will tell all my friends never come here to use the servic More

by HOAPHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your experience. Long wait times and poor customer service are certainly not what we strive for. I understand you're upset and that we've lost your future business, but your feedback will help us make improvements going forward, so thank you for sharing. If there's anything else you'd like to add, please reach out. Thank you, John Diaz - Service Manager - 954-893-4662

September 27, 2023

Love how they work with me on finding my perfect car and I love it. More

by BEE4ME.BB@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Toyota of Hollywood FL responded

We love hearing from our happy customers! Thanks for choosing Toyota of Hollywood - enjoy the ride in your new car!

September 27, 2023

Always professional and they send me an Uber when I leave my car there for service. More

by 1JASONRICKETTS
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy
Sep 28, 2023 -

Toyota of Hollywood FL responded

It has been our pleasure to serve you in such an accommodating manner! Thank you for the excellent review and for trusting Toyota of Hollywood with your vehicle's care. Have a fabulous day and we hope to see you again down the road!

September 27, 2023

Everyone at the dealership was very courteous and the service was excellent I would recommend them to my family and friends. More

by JAMESNANCE98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
Sep 28, 2023 -

Toyota of Hollywood FL responded

James, we're so glad to know you had a positive experience at Toyota of Hollywood and would recommend us! We appreciate your support and look forward to serving any friends or family you send our way. Safe travels!

September 27, 2023

excellent service, fast attention, positive results, I am very satisfied with the results, always responsible maintenance More

by williamsvasquez25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Marmolejos
Sep 28, 2023 -

Toyota of Hollywood FL responded

William, we're glad to know you've had a positive experience with our service at Toyota of Hollywood! We always aim for fast and efficient results, so thanks for your feedback. Until next time!

September 27, 2023

Service was great, thanks to Danny and the toyota Hollywood team, service was done in 1 hour More

by ralstonfacey141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Toyota of Hollywood FL responded

Thanks for the review! We appreciate the kind feedback about Danny and hope to see you again at Toyota of Hollywood!

September 27, 2023

I am happy to be a customer here I always get greeted with respect and courtesy.always get the attention I'm looking for n results. Thanks a million More

by CR865703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Toyota of Hollywood FL responded

We're delighted to know you've had such positive experiences at Toyota of Hollywood. Our team always aims to provide respectful and attentive service. Thank you for your kind words, we appreciate it!

Sep 28, 2023 -

CR865703 responded

Thanks again

September 26, 2023

Went to Toyota of Hollywood to service my vehicle my experience their was very effective ,on point with the timing the process was quicker than I was told they even wash my vehicle after service I real More

by OSBOURNESHAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Metts
Sep 26, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that you had a positive experience with us at Toyota of Hollywood. It's great to see our team was able to deliver efficient service and even exceed your expectations! We look forward to seeing you for future services, thank you!

September 26, 2023

Fast service with a smile! Downside… difficult to schedule appointment by phone…last attempt took several calls to no avail… transfers ended in long wait times to pickup. Per More

by CYNTHIAALYNN121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Toyota of Hollywood FL responded

We appreciate your feedback and are glad to know you enjoyed our service at Toyota of Hollywood. We're sorry for the inconvenience with scheduling appointments, we'll definitely take your suggestion into consideration as we strive to improve our customer experience!

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