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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,817 Reviews

1,817 Reviews of Toyota of Hollywood - Service Center

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October 01, 2023

I am satisfied with the service received at Toyota Hollywood, I just miss when you washed my car. 😁 More

by ALI_DELAFUENTE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Toyota of Hollywood FL responded

Ali, we are thrilled to hear you are satisfied with our services! Thanks for sharing and leaving Toyota of Hollywood a five-star review.

October 01, 2023

I took my RAV4 in for its first 5000 miles servicing and the service and speed of which it was done was excellent, highly professional and efficient. More

by APRILIUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey DeRose
Oct 02, 2023 -

Toyota of Hollywood FL responded

We are so happy that our Toyota of Hollywood team delivered an excellent experience. Thank you!

September 30, 2023

Great customer services, they did what my car needed it. Giving me a space even I did not have an appointment. It was very convenient and the service was great. More

by Nathalia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Oct 02, 2023 -

Toyota of Hollywood FL responded

Nathalia, we're glad to know you had a great experience at Toyota of Hollywood! We always aim for convenience and top-notch service. Thanks for your feedback!

September 30, 2023

At 2:30 pm, my intention was to acquire a new battery. However, the service representative persistently attempted to persuade me to linger, despite my clear statement that I couldn't remain for hours due More

by TY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Toyota of Hollywood FL responded

We're sorry to read about your experience. It's important that our customers feel heard and respected, especially when it comes to their time constraints. We'd like the opportunity to discuss this further with you and find a resolution. Please reach out at your earliest convenience so we can address any concerns directly. Thank you, John Diaz - Service Manager - 954-893-4662

September 30, 2023

Excelente la atención siempre atentos con los clientes a todos muy dispuestos a orientar el cliente. More

by CARANVALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Toyota of Hollywood FL responded

Gracias por la reseña! Esperamos volver a verle en Toyota of Hollywood!

September 30, 2023

I noticed improvement with customer service every time I visit to service my car. Keep up the good work. More

by Msyp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah is 5 star
Oct 02, 2023 -

Toyota of Hollywood FL responded

We're glad to know you've noticed our efforts in improving customer service at Toyota of Hollywood. We'll definitely keep it up! Thanks for your support and feedback.

September 30, 2023

Excelent very profesional the person in charge takes his time to explain the service provided he accepts my 20 dollars discount More

by VICTOR07206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Toyota of Hollywood FL responded

We're glad to know you had an excellent experience at Toyota of Hollywood and appreciated the professionalism. We always strive to provide detailed explanations about our services, and we're happy that your discount was accepted!

September 30, 2023

Team of Hollywood Toyota were cooperative and competent ,good customer service , especially Lenny service in charge More

by Hamid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
Oct 02, 2023 -

Toyota of Hollywood FL responded

Hamid, we're glad to know you had a positive experience with Lenny and the rest of our team at Toyota of Hollywood. Thanks for your kind words about our customer service!

September 29, 2023

Overall experience was good and very helpful. Also great customer service and very happy with the results. More

by keymar08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mack, Daniel and Rafael
Sep 29, 2023 -

Toyota of Hollywood FL responded

We're glad to know your overall experience at Toyota of Hollywood was positive and you found our customer service helpful. Thanks for sharing, we appreciate it!

September 29, 2023

Terrible experience. I tried to explain to the person who was assigned to deal with me that I was experiencing problems that weren’t there when I dropped it off and said More

by moeconsulting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Sep 29, 2023 -

Toyota of Hollywood FL responded

I'm really sorry to read about your experience. It's never our intention to make anyone feel disrespected or unheard, especially when dealing with stressful situations like car troubles. We'd appreciate the opportunity to discuss this further and hopefully rectify the situation for you. Please reach out at your earliest convenience so we can address any issues directly. Thank you, John Diaz - Service Manager - 954-893-4662

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