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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,536 Reviews

2,536 Reviews of Toyota of Hollywood - Service Center

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April 01, 2025

Very chaotic, disjointed, and unprepared not sure why I have to add a minimum number of words More

by gwhartle
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Toyota of Hollywood FL responded

I would like to understand what happened during your visit to make sure we are providing all clients with a 5-star experience going forward. If you're willing to share the details, would you consider getting in touch? Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

April 01, 2025

I went to the dealership to get an oil change and tire rotation. Andris helped me and was very friendly and also helped me get my discount which I was promised to me. I also met Nick who showed me the ne More

by MIRZA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, Andris, King
Apr 01, 2025 -

Toyota of Hollywood FL responded

Mirza, we're delighted to hear that Andris and the team at Toyota of Hollywood made your visit enjoyable. It's great you got a chance to meet Nick and King as well! We appreciate your feedback and look forward to seeing you again soon.

March 31, 2025

Toyota of Hollywood has always been consistent. Danny Metts is amazing and always has been More

by luv2teachtots
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Toyota of Hollywood FL responded

Thanks for your kind words for Danny and the Toyota of Hollywood team. See you next time!

March 31, 2025

Yurislav was amazing, he helps me out with the all process, because of him it was a good experience. Thank you! More

by carloswgomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yurislav
Apr 01, 2025 -

Toyota of Hollywood FL responded

Carlos, we're delighted to hear that Yurislav made your experience at Toyota of Hollywood a positive one! Thank you for sharing this feedback with us.

March 31, 2025

I had an 11 am appointment for an oil change. I was told 2-3 hours. There were no service managers in the drive through, to provide updates on when the job will be completed. At 1:30 I went insi More

by ssettembrini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Toyota of Hollywood FL responded

I apologize for the inconvenience you experienced during your oil change appointment. It's concerning to hear about the lack of communication and service, as we strive to provide timely updates and assistance. We appreciate your feedback and will address this issue with our team to prevent it from happening again in the future. If you'd like to discuss further or have any other concerns, please feel free to reach out directly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 31, 2025

I was visiting from out of town. Glad the problem was fixed. Would have been happier with same day service, but Claudia was very helpful with getting me transportation. She is ver More

by VICKYJINKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia Cabanillas
Apr 01, 2025 -

Toyota of Hollywood FL responded

Vicky, thank you for sharing your experience with us at Toyota of Hollywood! We're glad Claudia was able to assist and make things easier during your visit. Safe travels!

March 31, 2025

Juan my service person was nice and professional. He looked out for me and gave me a discount for major service. As a single mother I appreciated that. More

by HASSIEN314
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
Apr 01, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that Juan provided you with such attentive service at Toyota of Hollywood. We're always here to support our customers and appreciate your kind words!

March 31, 2025

Service was completed. I came after I was notified it was done. I remained on site. There was no one around to answer my questions when I came over to get my car. Any perso More

by a.raes1981
Recommend Dealer
No
Apr 01, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience, a.raes1981. It sounds like we fell short in providing the service and support you deserve, especially regarding pricing discrepancies and communication. I would appreciate the opportunity to address these issues directly with you. Please feel free to reach out at your convenience so we can make things right. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 31, 2025

It was very efficient and Brandon was very helpful and friendly. Brandon did a great job. More

by imperatodaniela
Recommend Dealer
Yes
Employees Worked With
Brandon
Apr 01, 2025 -

Toyota of Hollywood FL responded

Thanks for leaving Toyota of Hollywood a five-star review! We are happy to hear that Brandon was helpful and friendly.

March 30, 2025

Excellent service! Very timely. A little expensive but well worth it. Thank you very much More

by DMOJDEHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Toyota of Hollywood FL responded

Thanks for choosing Toyota of Hollywood! See you next time.

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