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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,981 Reviews

1,981 Reviews of Toyota of Hollywood - Service Center

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October 18, 2024

I drove over 90 miles to Toyota of Hollywood to service my Tacoma truck but nothing was done. In September someone called to remind me to come in to get the service done, so I told him that it's due in O More

by sirexroberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience. It sounds like there was some miscommunication regarding the maintenance schedule and services promised. We aim for clarity and thoroughness in our service appointments, so I apologize for any oversight here. Please feel free to reach out if you'd like us to address this further or have any other concerns. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

October 17, 2024

The People were very professional, knowledgeable, informed me that my vehicle is due for new tires, and I was provided with a ride home and back to get my vehicle after the repairs, I'm confident tha More

by Dsd1060@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with Toyota of Hollywood! We're glad to hear our team provided professional service and kept you informed about your vehicle's needs. We look forward to assisting with future maintenance!

October 17, 2024

I brought my car in for repair a little after 7:00 am a little after 9:00 am I was told they cannot fine the parts. After trying to make a decision if to stay or leave they offered me a rental where I had More

by NOLANREDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon was the person taking care of my order but was not there the day of the repair to make sure that everything was taken care of.
Oct 18, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience. It sounds like there was some miscommunication during your visit, and I apologize for any inconvenience this caused. We aim to provide clear updates and timely service, so it's disappointing to hear we fell short here. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

October 16, 2024

Very busy place. Staff is pleasant and helpful. I was told the service would take about an hour and a half but I ended up having to wait for 4hrs with no update from More

by GAIL10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us at Toyota of Hollywood. We're glad to hear our staff was pleasant and helpful, but we're sorry about the longer-than-expected wait time without updates. Your feedback is valuable, and we'll work on improving communication during service visits.

October 16, 2024

Thank you so much David for your help, after having a horrible experience with another dealerships. I drop my car to Hollywood Toyota dealership everyone was kind and helpful and I really appreciate that More

by sstge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that our team at Toyota of Hollywood could turn your experience around and get your car running smoothly. Your kind words mean a lot, and we're looking forward to assisting you with any future services!

October 16, 2024

They have friendly staff specially the gentleman who assisted me. Overall I had a good experience from their service. More

by joann_noprada14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Toyota of Hollywood FL responded

Joann, we're glad to hear you had a positive experience with our team at Toyota of Hollywood! Thank you for sharing your feedback.

October 16, 2024

Was very polite the area was beautifully clean. I would recommend others to the Hollywood Toyota just south of Sheridan st More

by shockann2850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Toyota of Hollywood FL responded

Thank you for recommending Toyota of Hollywood! We're glad to hear that our clean environment and polite service made a positive impression. We appreciate your support!

October 16, 2024

Very nice service and friendly people , always very good, close to my house , good sevice More

by marthabosch711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario
Oct 17, 2024 -

Toyota of Hollywood FL responded

Thank you for this 5-star review of Toyota of Hollywood! We appreciate your shoutout to our team!

October 15, 2024

Excelente servicio que la empresa me atendió bien el vendedor en mi necesidad que tenia More

by JULIOGR72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Toyota of Hollywood FL responded

Estamos felices de haberle ofrecido un excelente servicio en Toyota of Hollywood, Julio! Gracias por elegirnos.

October 15, 2024

The service was good. I got a complimentary certificate of $15 on Subway purchase. My car was accepted and done on time. More

by Julia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Toyota of Hollywood FL responded

Julia, we're glad to hear you enjoyed the service and appreciated the complimentary certificate at Toyota of Hollywood. Thanks for sharing your experience with us!

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