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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,811 Reviews

1,811 Reviews of Toyota of Hollywood - Service Center

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November 30, 2023

Very organized, clean and respectful. The customer service is excellent. I won't take my car any where else than Hollywood More

by JBRICE022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Toyota of Hollywood FL responded

We're delighted to know you had such a positive experience at Toyota of Hollywood! Your trust and loyalty to us is greatly appreciated. We look forward to assisting you in the future! safe travels until then!

November 30, 2023

tuve una experiensa muy pero muy mala con el servicio de ustedes preincipalmente con el vendedor que me vendio el carro More

by JYDPEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Toyota of Hollywood FL responded

Lamento mucho escuchar sobre su experiencia.. Nos esforzamos por proporcionar un servicio excepcional a todos nuestros clientes y parece que no cumplimos con nuestras expectativas en esta ocasión. Me gustaría tener la oportunidad de hablar con usted para entender mejor lo sucedido y buscar una solución adecuada. Por favor, póngase en contacto cuando pueda. Gracias, John Diaz - Service Manager - 954-893-4662

November 29, 2023

Ya expliqué lo q pasó con la batería mi auto el pasado sábado no tienen remplazo no me dan carro de renta y tuve q pagar una batería para poder tal trabajo e una falta de respeto y servicio More

by humbertobocanegra49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Toyota of Hollywood FL responded

Humberto, lamento mucho escuchar sobre los problemas que tuvo con la batería de su auto y el servicio recibido. Nos tomamos muy en serio sus comentarios y me gustaría hablar con usted para poder ayudarle. Por favor, póngase en contacto conmigo cuando pueda. Gracias, John Diaz - Service Manager - 954-893-4662

November 29, 2023

Buenas tardes, muchas gracias por su excelente servicio y calidad, lo recomiendo y seguiré viniendo More

by MARCIREE_ASCANIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Toyota of Hollywood FL responded

Muchas gracias a usted, Marcire, por tomarse el tiempo de dejarnos una reseña positiva. En Toyota of Hollywood estamos aquí para servirle. Que tenga un buen día!

November 29, 2023

every time it’s a great experience Andris is very valuable to your organization 10 stars if possible More

by STEVEN82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andris
Nov 29, 2023 -

Toyota of Hollywood FL responded

Thanks for the five-star review, Steven! Andris is certainly an asset to the Toyota of Hollywood team and we'll be sure to pass this feedback along. Until next time!

November 29, 2023

La atención fue oportuna en efectivo estoy confiado en su trabajo y eso da mucha tranquilidad More

by alexaviles1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elena Ramirez
Nov 29, 2023 -

Toyota of Hollywood FL responded

Alexa, nos alegra saber que ha recibido una atención de excelente calidad por parte de nuestro equipo en Toyota of Hollywood. Esperamos tener la oportunidad de servirle de nuevo!

November 29, 2023

Dealing with Toyota Hollywood has been fantastic. They provide excellent service, and it’s a pleasure being their customer. More

by Jheng709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prince Chen D, Isa
Nov 29, 2023 -

Toyota of Hollywood FL responded

We're delighted to know you had a fantastic experience with us at Toyota of Hollywood. Thanks for being our valued customer!

November 29, 2023

Oil change appointment sat 1300 service man say you must wait 3:00 hrs for you service. Something usual e 20 min incredible More

by JE.PRIVATE50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your recent experience with us. We understand that time is valuable and we strive for efficient service, so it's disappointing to learn of the wait you experienced during your appointment. I'd like to discuss this further and see how we can make things right - please feel free to reach out at any time. Thank you, John Diaz - Service Manager - 954-893-4662

November 28, 2023

Lacey DeRose was incredible with her service, not only did she handle my service experience for efficiently, but she explained what was happening with the car and what I needed to do next. It didn’t feel More

by JOELMOJICA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Marmolejos
Nov 28, 2023 -

Toyota of Hollywood FL responded

Joel, we're delighted to know that Lacey provided you with such efficient and informative service at Toyota of Hollywood. We appreciate your kind words and will definitely pass them along!

November 28, 2023

Good and easy way to do the work to my car excellent service congratulations keep up the good job! More

by LEOPOLDOVIERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service attendant
Nov 28, 2023 -

Toyota of Hollywood FL responded

Nothing better than hearing the Toyota of Hollywood team delivered an excellent service experience! Thanks for sharing and leaving us a five-star review.

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