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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,981 Reviews
Call Service Center (844) 888-0753

1,981 Reviews of Toyota of Hollywood - Service Center

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October 22, 2024

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by Johan Hau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : dalto la chica y sony tremendo equipo ecepcional
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Oct 23, 2024 -

Toyota of Hollywood FL responded

Johan, gracias por compartir su reseña. Parece que tuvo una experiencia positiva con nuestro equipo y nos alegra saberlo, sin embargo, si tiene más comentarios o preguntas, no dude en contactarnos. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

October 21, 2024

Bryan has always gave good costumer service, however your outside service attendance are rude and provides very little support. More

by emolyn1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Toyota of Hollywood FL responded

Emolyn, thank you for sharing your feedback. We're glad to hear Bryan has been providing good customer service at Toyota of Hollywood, but we're sorry about the experience with our outside service attendants. We'll address this issue and work on improving it!

October 21, 2024

Great service. I love toyota Hollywood. The decorations for Halloween is amazing and My daughter love everything More

by hazeldane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Toyota of Hollywood FL responded

Thank you for the wonderful feedback! We're delighted to hear that both our service and Halloween decorations at Toyota of Hollywood made a great impression. We hope your daughter had a fantastic time, and we look forward to welcoming you back soon!

October 21, 2024

Todo muy bien el servicio bastante rápido muy agradable Abel el muchacho que me atendió More

by MARLENENIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel
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Oct 23, 2024 -

Toyota of Hollywood FL responded

Marlene, apreciamos las 5 estrellas para Toyota of Hollywood! Gracias por tomarse el tiempo de compartir su experiencia con Abel. Tenga una gran semana!

October 21, 2024

This is the third time I took the car for the same issue. The tailgate still does not close using the buttom. I don't understand why they don't check before giving back the car to me, unbelievable!!!!!!! More

by GEOFIJI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
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Oct 24, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about the repeated issue with your tailgate. It's frustrating when a problem persists, and I apologize for any inconvenience this has caused. We aim to ensure thorough checks before returning vehicles, so I'd like to help resolve this matter personally. Please reach out at your convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

October 21, 2024

Staff presented nice. Bought vehicle sight unseen. When it arrived and I went to pay at finance department they tried to change the price. More

by chell10
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Did not work with Adin. It was a lady with a heavy accent.
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Oct 21, 2024 -

Toyota of Hollywood FL responded

It's concerning to hear about the price change. We strive for transparency and apologize if we fell short in this instance. Please reach out so we can address your concerns directly and ensure a satisfactory resolution. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

October 21, 2024

I had a great experience at the service department with all the employees I had to deal with. More

by danreddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Toyota of Hollywood FL responded

Thank you for the excellent review of Toyota of Hollywood, Dan!

October 20, 2024

Satisfied the service with Michael in the day that I drop of the car to fixing More

by Sharon
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Toyota of Hollywood FL responded

Sharon, we are happy to hear that Michael delivered five-star service at Toyota of Hollywood! Thank you for sharing.

October 20, 2024

Don’t pay attention to some customers needs. Inefficient service. Definitely not coming back to this dealer, you have failed badly More

by mclinton1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with our service. We strive for efficiency and attentiveness, so it's disappointing that we missed the mark during your visit. If you're open to discussing this further or have any other concerns, please feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

October 20, 2024

Very slow at completing the job. My appointment was at 8am, I was on time but didn’t get out until about 10:30. Disappointed More

by Catania2722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Toyota of Hollywood FL responded

Catania, I'm sorry to hear about the delay during your appointment. We strive for efficiency and it's clear we fell short this time. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

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