Toyota of Hollywood - Service Center

Hi, Sophia. Except for a few things, it was really good experience. I first want to say that Arian was great, and the car is running exceptionally well. I schedu Except for a few things, it was really good experience. I first want to say that Arian was great, and the car is running exceptionally well. I scheduled the appt with him and he got me in when I was able to make it. As for the few things... first, the odometer reading on the work order / invoice was incorrect. The vehicle odometer reading was 30, 200 when I drove in. The number on the work order was 25, 665. Almost 5,000 miles off. That needs to be corrected. Someone's either not paying attention or just lazy. Also, the front hood was not closed all the way when I received the vehicle. Not a big deal, but I shouldn't have to close the front hood after a mechanic has been working underneath. And, there was grime/grease on the inside door handle area and steering wheel when I got in the car. I know there's great care to keep shoe dirt from getting on the floor rug, but there should be even more care to keep grease/dirt/grime from ending up where the driver will be putting their hands. Would've loved to have given 5 stars, but I guess you can see why I didn't. Hoping the next appt is a little better. More

They took 4+ hours for tire rotation & oil change when I was told 3 hours. I had prior engagements that I missed. was told 3 hours. I had prior engagements that I missed. More

Not organized miscommunication was poor my appointment was at 7:30 my rep came in i at 8:00am someone asked my for help after 20 min waiting at the desk.didn’t even get what i made a appointment for: was at 7:30 my rep came in i at 8:00am someone asked my for help after 20 min waiting at the desk.didn’t even get what i made a appointment for: More

Even though I had an appointment time I had about a 3 hour wait to hear what needed to be done. I was wondering why make an appointment? Also was told over 100 cars came in before mine so is it take as m hour wait to hear what needed to be done. I was wondering why make an appointment? Also was told over 100 cars came in before mine so is it take as many cars as possible even if the customer has to wait all day to have car looked at? More

Despite getting an appointment it took 4-5 hours for the dealership to change the oil. Also, the service agent that was assigned to me was no where to be found during my scheduled time and arrived to the de dealership to change the oil. Also, the service agent that was assigned to me was no where to be found during my scheduled time and arrived to the desk 15 mins after the scheduled time. I had also requested a car wash after the oil change which was not done when I came to pickup the car. The only thing that was good was that they offered a ride to my house via Lyft so I did not have to wait the 5 hours at the dealership. More

We have always come to this dealership and worked with Isaiah. We plan on continuing. Isaiah. We plan on continuing. More

I had a great experience at Hollywood Toyota. My salesman Thomas and the manager, Jose were awesome! I definitely recommend them for your future car, truck, and SUV purchases. My salesman Thomas and the manager, Jose were awesome! I definitely recommend them for your future car, truck, and SUV purchases. More

Porque saqué una cita y me dijeron que era por orden de llegada. Esperé 6horas llegada. Esperé 6horas More

I had a 7:30am appointment for service which I was told would take a little under 2 hours. 3+ hours later I had to leave, the car wasn’t washed because it took too much time and the dashboard stated the ca would take a little under 2 hours. 3+ hours later I had to leave, the car wasn’t washed because it took too much time and the dashboard stated the car was low on washer fluid. Not a great experience More

There is no point in scheduling an appointment if you don't serve the cars in order of arrival. I do NOT understand why I had to wait FOUR hours for an oil change. It is always frustrating when you ask don't serve the cars in order of arrival. I do NOT understand why I had to wait FOUR hours for an oil change. It is always frustrating when you ask for updates and nobody knows anything. You have to sit there and pray for the associate not to forget you. You have the worst customer service. More