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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,457 Reviews

2,457 Reviews of Toyota of Hollywood - Service Center

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March 16, 2025

My appointment was at 08:00 to have my car serviced. The checking process finished at 08:30. Ten minutes later my car was parked in the parking lot in front of the dealer. My car was sitting there until More

by Manuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Toyota of Hollywood FL responded

Manuel, I'm sorry to hear about the delay during your service appointment. We strive for efficiency and it's clear we fell short this time. Please reach out so we can address any remaining concerns you have. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 16, 2025

Fui a un cambio de aceite con rotacion me cobraron la rotacion y no la pudieron hacer por que el mecanico no pudo safar la tuerca de la rueda aunque me lo cobraron More

by YURIYANES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Toyota of Hollywood FL responded

Hola Yuri, me disculpo por la situación con el servicio de rotación. Esto no es lo que esperamos para nuestros clientes y me gustaría resolverlo personalmente. Por favor, contácteme cuando tenga un momento. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 16, 2025

National recall, they oder the parts they the Vin and at the time of the appointment they used the part on another car. So, they waited 5 hrs of what they said it was for inspection, 3 weeks laterI made an More

by jfig123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with the recall service. It sounds like there were several missteps, and I apologize for any inconvenience caused by this situation. We aim to treat every customer with respect and professionalism, so it's concerning that we fell short here. If you'd like to discuss this further or have any questions, please feel free to reach out at your convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 16, 2025

Tks for everything. Happy with the service, I received from Nick, Camila and financier Manuel More

by marianalabra
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manuel Cerecedo
Mar 17, 2025 -

Toyota of Hollywood FL responded

We are glad to hear that Nick, Camila, and Manuel provided excellent service. Thanks for choosing Toyota of Hollywood!

March 16, 2025

First service on a sequoia. 4800 mile. I was told my tires should be balanced because they don’t come balanced from the factory. That was a flat out lie as you can even see th More

by Sequoia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fritzberg
Mar 18, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us, Sequoia. It's concerning to hear about the unnecessary services suggested during your visit, and I apologize if this caused any frustration. We strive to provide honest and transparent service, so please feel free to reach out directly if you'd like to discuss this further or have any other concerns. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 15, 2025

Having an appointment and waiting 3. 5 hours for an oil change is totally unacceptable. More

by Deanedk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Center
Mar 18, 2025 -

Toyota of Hollywood FL responded

We apologize for the unsatisfactory wait time, and we hope to have the opportunity to improve your experience with us next time. Please reach out if you would like to address your experience further. - Shawn Jones - Customer Relations Manager - (954) 893-4660

March 14, 2025

Excellent while they sell to you, but when you go to maintenance, they are shameless with our time. If you have any concerns, no one wants to take responsibility. More

by patricia_hoyos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Toyota of Hollywood FL responded

Patricia, I'm sorry to hear about your experience with our maintenance service. We strive for accountability and efficiency, so it's disappointing to learn we fell short. Please reach out if you'd like us to address any specific concerns or questions you have. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 14, 2025

I'm very disappointed with the experience I had, multiple times I went because they didn't fix the problem and got work done incorrectly, the "certified mechanics" didn't do their job , the representatives s More

by ARDANIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your disappointing experience. It sounds like we fell short in several areas, and I apologize for any inconvenience this caused you. We value feedback as it helps us improve, so if you're open to discussing this further or have additional concerns, please reach out directly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 14, 2025

Reliable, competence, he likes his job, he wants to help us very much, Mr. George was perfect. He applies your politic of service. But my car is not repair because of a Back order on the piece. A chuck. T More

by JE.MT (Michel)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Toyota of Hollywood FL responded

Michel, thank you for sharing your experience with Toyota of Hollywood. We're glad to hear George provided excellent service but apologize for the inconvenience regarding the warranty issue between Canada and the USA. We appreciate your feedback as we work towards improving our processes for all of our valued customers. - Shawn Jones - Customer Relations Manager - (954) 893-4660

March 14, 2025

They have great and professional service. The staff is very friendly. The waiting area is comfortable and spacious. More

by jpmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Toyota of Hollywood FL responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Toyota of Hollywood provided a great experience and comfortable environment. We appreciate your support and look forward to serving you again!

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