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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,527 Reviews

2,527 Reviews of Toyota of Hollywood - Service Center

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May 16, 2025

Poor customer service and attention to specific customer request. Long wait times and services not performed as requested. Complimentary car wash a disaster. More

by JEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
May 16, 2025

No. Good. Mal. Servicio. No me. Gusta. El. Servicio. Que. Me. Diero. El. Tienes. Garantía todavía. Me. Quire. Cobrar More

by Gassanelyeshi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025

Lenny is Awesome Great service love getting car washed and tires done ?? Wonderful place More

by ALANMIAMI
Recommend Dealer
Yes
Employees Worked With
Lenny is Awesome
May 15, 2025

Muy buen servicio Atención y muy buena comunicación con el cliente. Estoy satisfecha y agradecida con todo More

by ORLINMONDRAGON09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025

Los atención fue muy buena , todo muy profesional , la gente con buena disposición para el cliente More

by DORISAURORA.NUNEZ
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025

They fixed my car after an accident & they were very nice. But my car detected a malfunction with tire sensor. Brought back and was told that the sensor was different from there Toyota one. It would be More

by HAMMEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Toyota of Hollywood FL responded

It's great to hear that you found our team nice, but I'm sorry about the issue with your tire sensor. It sounds like there might have been a misunderstanding regarding the repair. Please reach out so we can discuss this further and find a resolution for you. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

May 13, 2025

Some employees are unprofessional on how they treat the customer. Costumer service should be improved. More

by hpierre.pierre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience. We strive for professionalism and excellent customer service at all times, so it's concerning to learn that we fell short. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

May 13, 2025

The service attitude is very good, the waiting room environment is good, there is music, cakes, drinks, etc. More

by REEDCHEN999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
2.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Toyota of Hollywood FL responded

Thanks for sharing your experience with us! It's great to hear you enjoyed the service and amenities at Toyota of Hollywood.

May 13, 2025

Awesome Brandon is excellent Coustumer service add fast. He made everything easy for me. The dealer maintenance for my Toyota was great and fast. More

by LOZADAROSALBA
Recommend Dealer
Yes
Employees Worked With
Great
May 13, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that Brandon provided excellent customer service and made your experience at Toyota of Hollywood smooth and efficient. Thank you for sharing this feedback, and we're glad the maintenance was quick too!

May 13, 2025

The issue that I raised during the service was not completely resolve despite waiting for almost 5hours. More

by calahatian3556
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Toyota of Hollywood FL responded

We appreciate your feedback and are sorry to hear that the issue wasn't fully resolved after such a long wait. Please reach out so we can ensure it gets properly addressed during your next visit. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

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