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2,084 Reviews of Toyota of Hollywood - Service Center
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December 22, 2024
Service was great. Waiting time was less than 1 hour. Very happy about it. Hope you can keep it this way going forward Waiting time was less than 1 hour. Very happy about it. Hope you can keep it this way going forward More
by JCSALIBA
Verified CustomerEmployees Worked With
December 22, 2024
I recently visited a Toyota Hollywood dealership and overall, I was quite satisfied. The customer service was top-notch; the staff were polite, attentive, and professional. All the work was completed as overall, I was quite satisfied. The customer service was top-notch; the staff were polite, attentive, and professional. All the work was completed as promised and on time, which I truly appreciated. However, I do have one concern. My service advisor decided to proceed with an optional repair without consulting me first. I expected to be informed about the costs and given the opportunity to make a decision, but that didn't happen. As a result, this additional repair ended up costing me twice as much as the main service I had originally come in for. This left a bit of a sour note, even though I have no complaints about the quality of the work done. Overall, the dealership is excellent, but I recommend being cautious when it comes to agreeing on additional services. More
by Gleb
Employees Worked With
Other Employees :
Sophia Amore
December 21, 2024
They lost my keys and I had to wait a long time for my car. Only one person in the service center outside spoke English, which is kind of ridiculous in that line of business. This is America and I think i car. Only one person in the service center outside spoke English, which is kind of ridiculous in that line of business. This is America and I think immigrants are great but not if they can’t speak English! One guy just muttered “no English” and walked away from me when I asked him a question. . Unbelievable. More
by ABBYELLIOTT5
Employees Worked With
Lacey was great and she spoke English
December 21, 2024
Nice people to work with. Kept me informed regarding work progress. Juan is great to work with. Kept me informed regarding work progress. Juan is great to work with. More
by atonyruiz
Employees Worked With
December 21, 2024
The service was good fast and efficient and the person assisting me Michael, was amazing very very great service assisting me Michael, was amazing very very great service More
by j.philippe64
December 20, 2024
I had two different types of service done on the vehicle with two different service coordinator. I think his name is Lenny. He was respectful and communicated with well with when asked question. Thank you f with two different service coordinator. I think his name is Lenny. He was respectful and communicated with well with when asked question. Thank you for that. Unfortunately, I gave a poor rating due to my overall rating of my service experience. I’m recommending this location because there are still good people that preform their duties well, even if they are having a bad day. I do hope my next service experience is much better in future as there are other service centers accepting new business. More
by veneasacelestine
December 19, 2024
I purchased my Scion xB in 2015 from Toyota of Hollywood. I had an excellent experience with all aspects! Then my work took me out of the area for a bit to another Toyota dealer. Since I returned I have h I had an excellent experience with all aspects! Then my work took me out of the area for a bit to another Toyota dealer. Since I returned I have had several service advisors. The team members are all good, and Brandon Syvesteri is the best! He is knowledgeable and has a calm way of sharing options and allowing the customer to choose the best one. I have seen him respond and adapt as he effectively provided a positive experience with a wide variety of customers. I have repeatedly benefitted from his ability to communicate effectively with the entire team of specialists in a way which brings out their best efforts! The right work in the stated amount of time! The engine needed a major redo...done! The paint had a recall..done! Even the minor body work before painting...done! I had a "reborn" vehicle for Christmas last year, What a great value the entire team consistently provides since I purchased my Scion xB! This ability to focus on providing each unique customer with the needed services is only possible with the right leadership from the top. Thanks to the many team members at Toyota of Hollywood! More
by Terri
Employees Worked With
Other Employees :
Service Advisor Brandon Sylvestri
December 19, 2024
This location is so large and confusing that I dislike the thought of going there. I hope I never need to go there again. the thought of going there. I hope I never need to go there again. More
by RBricker77
Employees Worked With
December 19, 2024
Brandon my service rep was great but other employees purposely ignored my questions. Dropping off my car I made an appointment over the phone but when I got there several service reps would look away wh purposely ignored my questions. Dropping off my car I made an appointment over the phone but when I got there several service reps would look away while I waited or walked away from their desk when I was next. I told one person I have an appointment and they told me to go to another guy. That guy said he’s not working anymore and then asked who send me to him, by then that rep left his desk. It was a mess. I had to literally raise my hand and ask who is actually working. That’s when Brandon actually helped me. Picking up my car was worse. I had a tow truck waiting 40 minutes because my keys was supposedly given to a salesman and Brandon wasn’t working that day and it took them 20 minutes to find out where my key phob was. I’ve noticed there’s bad communication between the departments from my appointment for pick up and drop off. More
by benjie3g
