Toyota of Hollywood FL

Stealership & Cheatership Maybe it is about time that negative star rating should be created because this business deserves the negative infinity. I went in to shop for the Maybe it is about time that negative star rating should be created because this business deserves the negative infinity. I went in to shop for the Toyota LE 2016. The salesman Jose and offered me the worst price (included these crazy high fees and taxes) though I tried to negotiate a few times. The manager walked in with his stuck-up attitude, which made me wonder if I was his beggar. I told them that I had to work and have no time to waste if they can't offer me reasonable out-the door-price. I walked out of there with no regret. They called me an hour later on my phone and left a message. His name is Javar Croekett. He talked with me and my sister on the phone and promise an out- the-door price which we agreed to. We put the phone on speaker and everyone at my work could hear his promise. I also specifically confirmed the price with him many times because we do not want to waste time to go back and forth. He said, "OK, please come now!" When I came back later, instead of dealing with me and my sister, he passed us to another salesperson named Prince Chen. At the time, he said that he just showed us my wanted car but ended up trying to close the deal with us. Mr. Croekett, supposedly Business Development Manager, was now too busy dealing with another customer and nowhere to be found. At this time, Prince told us that the price that we agreed on was not included with tax and other fees, which was another $2000 more. That was quite a low-class trick. The same manager this morning walked in again with some paperwork and raised his voice like we asked him for food in a third-world country. I was not sure if he had learnt BUSINESS etiquette before moving his ways up to be a SUPER HIGH-ENDDDD MANAGER. Please be FIRED so other customers do not have to endure your acts. We specifically called Mr. Croekett on his cell phone to tell him the issue. He pretended that nothing happened and said how he would talk to Prince Chen about the REAL OUT-THE-DOOR PRICE and eventually got disconnected (well that was no brainer). Now, after indulging fried chicken with his bare hands in front of us and talking while chewing (is that also Toyota's new working procedure? Well, that was inappropriate, filthy, and disrespectful to clients), Mister Highty Prince pretended to walk out to talk with Mr. Croekett for another half an hour outside. Mr. Croekett was hidding and never actually came in to talk with us. I did not know that Business Development Manager was being taught to be a coward CHEATER in school. That was SAD and DISGUSTING HUMAN BEHAVIOR!!!!! Now, Mister. Prince Chen had the audacity to tell us to pay their new price and walked away being happy. How can a person being CHEATED and TRICKED be content? $2000 cannot just grow on tree for a college student like me. After spending more than 3 hours of being treated like third-class citizens, we asked to speak to the most UPPER MANAGER to get this issue resolved. Well, guess who it was? The same manager earlier who is now avoiding to see us by hiding outside. My brother saw that he was requested to come in but purposely ignored it. Hence, I actually found out that the actual General Manager's name is Steve Ostrov. Prince Chen lied to me saying that the top manager was the other guy. How can you even lie about this? I hoped that there was SURVEILLANCE at the time to record this SOAP OPERA. Now, I understand how other unhappy customers give this DISASTER place 2 stars and call them SHADYYYY. For a big corporation like Toyota, these crooked individuals will eventually drive every car dealership out of business. They do not care for any other human beings, besides of their own GREEDY pockets. My car got trashed from a car accident and I need one to commute for school. Now, because of them, I cannot travel to Boca Raton tomorrow for an important school event, which will affect my education and future. Thank you so much HOLLYWOOD TOYOTA for being "THE BEST PLACE FOR BEING STEPPED ON AND USED." More

S Class purchased in first class Purchased a 2011 Mercedes-Benz S550 in December 2015. This was my dream car and Richard Jean Louis made that dream come true. I got top dollar for my Purchased a 2011 Mercedes-Benz S550 in December 2015. This was my dream car and Richard Jean Louis made that dream come true. I got top dollar for my trade-in, 4 new 20" tires and clean vehicle guarantee on this deal. Richard was extremely professional, patient, knowledgeable and customer focused. This was the best car buying experience ever. I would recommend this sales professional to anyone. More

Look up the better business bureau rating.... D- Save yourself the trouble. Rude, arrogant, and management sees no problem with it, in fact seems to back up or expect it. Highly suggest you look el Save yourself the trouble. Rude, arrogant, and management sees no problem with it, in fact seems to back up or expect it. Highly suggest you look elsewhere. More

Great experience I highly recommend Toyota of Hollywood to anyone looking for a new vehicle. Zakaria Loutfi was the sales man that helped me and my wife. Buying a n I highly recommend Toyota of Hollywood to anyone looking for a new vehicle. Zakaria Loutfi was the sales man that helped me and my wife. Buying a new car takes quite a while and can be a very stressful process but Zack made it very enjoyable. He was very engaging & pleasant and went out of his way to get me the best deal available! My wife got the car she wanted and she couldn't be happier! Kudos to Saaid and Valia from the financial department and Jaime as well for all their help and patience with a very “demanding” client :) GREAT TEAM WORK!!! More

Excellent Salesmanship & Professionalism Mr. D. Rodriguez provided an excellent performance of salesmanship, the waiting time for an approval short, not like previous visited dealerships. Mr Mr. D. Rodriguez provided an excellent performance of salesmanship, the waiting time for an approval short, not like previous visited dealerships. Mrs.C. Goodwin really made up feel special. Such a pleasant and shocking experience. This was a miracle from God and I give him PRAISE. I HIGHLY RECOMMEND TOYOTA OF HOLLYWOOD..GO SEE DANNY,TODAY More

Positive management action to resolve bad experience. UPDATE: I am pleased to say that the dealership's top management took action to make amends for the experience described below. Because of their proac UPDATE: I am pleased to say that the dealership's top management took action to make amends for the experience described below. Because of their proactive approach I upped my rating and would return to this dealership in the future. More

Excellent Customer Service So happy with my new Tacoma, this truck's a beast! I appreciated Danny's no pressure attitude and easy going personality; a pleasure to work with.!Thi So happy with my new Tacoma, this truck's a beast! I appreciated Danny's no pressure attitude and easy going personality; a pleasure to work with.!This was the sixth dealership I visited in 5 days and they offered me the best deal. More

Outstanding service! Danny was of tremendous help. He explained all the options in detail, making me feel comfortable, and making the paperwork so much easier than I had a Danny was of tremendous help. He explained all the options in detail, making me feel comfortable, and making the paperwork so much easier than I had anticipated. Truly above and beyond the norm! I will certainly recommend him and your dealership to my friends and family. Thank you for such a positive experience! More