Toyota of Hattiesburg

My husband and I had set up an appointment with Charlotte to test drive a couple cars. When we got to the dealership it turned out that she wasn't even there that day. We were taken care of by Andres. He was to test drive a couple cars. When we got to the dealership it turned out that she wasn't even there that day. We were taken care of by Andres. He was great. He quickly got the RAV4 model we wanted to look at and didn't have any problems with us trying our carseat out. We also test drove a Prius hybrid and tried the carseat there as well. He talked to us about the features of the cars and asked us what things we were looking for without being pushy. We didn't feel pressured to buy or give an answer just then, which was great because we had a fussy baby by the end of the test drives and had to go home. Andres called us a little less than 2 weeks later, but we ended up going with another vehicle at another dealership. He understood and didn't press the issue. It was great! The only thing I didn't like was the dealership itself, when we went inside so Andres could look up the vehicles we wanted to test, the people at the front desks had their masks hanging off their ears and there were other sales people who didn't have their masks on either. More

They lie to the customers run your credit tell you that you are approved then in the middle of paperwork say a light was on the car. Told me I would get 1st dibs never got a call. I called just so Patrick you are approved then in the middle of paperwork say a light was on the car. Told me I would get 1st dibs never got a call. I called just so Patrick can tell me it was sold as is. Worst Dealership Ever More

I will be contacting the better business bureau on how I was played on a vehicle that the salesman Patrick said Hattiesburg Toyota said looking at my credit they should be able to give me the terms I was as was played on a vehicle that the salesman Patrick said Hattiesburg Toyota said looking at my credit they should be able to give me the terms I was asking for I got there in the middle of him taking my information He told me an engine light was on the car. He told me I would be first dibs for it. They had to send it off to be repaired since it was a benz. I never got a call. I called him today just so he can tell me it was sold as is. He would not tell me the store mgr's name. Worst Dealership! More

Amazing!! Ro Merritt is the best car dealer in the business!! Please come see him! I was able to get the truck for my wife as a surprise and she’s gonna love it Ro Merritt is the best car dealer in the business!! Please come see him! I was able to get the truck for my wife as a surprise and she’s gonna love it! More

Best place ever!!! Mr. Tony Bishop is an awesome person and repair man at Toyota of Hattiesburg and I would recommend anyone to go see him!!!! Best place ever!!! Mr. Tony Bishop is an awesome person and repair man at Toyota of Hattiesburg and I would recommend anyone to go see him!!!! Best place ever!!! More

Neville was freat to deal with! Bought a toyota tacoma in December. The process was quick and hassle free. I would recommend Neville greatly. He was very helpful. Finance department Bought a toyota tacoma in December. The process was quick and hassle free. I would recommend Neville greatly. He was very helpful. Finance department also very fast. We were out of there in a coupe of hours from beginning to end. More

Made it easy! I purchased a 2019 Toyota Tundra. I had a very pleasant experience purchasing my new vehicle from this dealership! From Brandon to the parts departmen I purchased a 2019 Toyota Tundra. I had a very pleasant experience purchasing my new vehicle from this dealership! From Brandon to the parts department I was treated exceptional! I would highly recommend this dealership! More

Service department would have my wife's brakes go out Toyota told me my Prius with a weak battery cell and a bad brake actuator was perfectly safe to drive as is. Didn't even get told about the bad brake Toyota told me my Prius with a weak battery cell and a bad brake actuator was perfectly safe to drive as is. Didn't even get told about the bad brake actuator I had to figure that out myself. Just so you guys know a car with a weak hybrid battery cell causing the red triangle is not perfectly safe to drive. It puts the card into safe or limp mode and it doesn't accelerate properly. Also my brake actuator was going out as well and even though it was throwing the code for it nothing was told to me about this. Luckily I got a scan tool and figured that out myself and had it fixed by my local mechanic. If this had not been fixed eventually my brakes would have went out completely. My wife drives this car with my 1 year old son in it. Thanks Toyota for telling me the car was perfectly fine to drive as is and nothing was wrong but a weak hybrid battery cell. More

2018 camry leaks Toyota says a leaking sunroof is “normal”. We have been all the way to corporation and will never own another Toyota. This is outrageous and poor serv Toyota says a leaking sunroof is “normal”. We have been all the way to corporation and will never own another Toyota. This is outrageous and poor service. More

Very poor customer service, record keeping, and no followup. I have to select 1 star because there's no option for negative stars. Early this month I went to the service department for a warranty replacement of I have to select 1 star because there's no option for negative stars. Early this month I went to the service department for a warranty replacement of a sun visor. The "Service Advisor" was Xzavier January. He took my warranty papers and information and the sun visor. He went to the parts department and checked on availability, and came back and told me it had to be ordered. That supposedly was done. Mr. January also told me I didn't need to bring back my warranty information because he had "put it all in the system" (computer). I gave him the specific phone number to the warranty company (not Toyota), and he claimed the part was covered. He also kept my old visor. After 3 weeks I heard nothing and called the parts department. I was told they did not have a sun visor, had not ordered a sun visor, and had no record of my information in the computer system. I drove to the dealership last week and asked about it. Mr. January was out (they told me his name at that time). The person who tried to help me appeared to be a custodian or some other employee. The other "Service Advisor" didn't lift up his head or offer anything until the person trying to help me asked him about Mr. January. The man who tried to help me could not find the visor in Mr. January's desk area. I need the old visor to return to the warranty company for them to cover the repair, or I pay out of pocket. I checked with the warranty company, and they had no record of a call from the dealership to initiate the claim or inquire about coverage. Today I tried to call Mr. January at Toyota to follow up. Two times the phone rang about 15 times, then went to a busy signal; so I could not leave a message. I called again and told the receptionist I had tried to call Mr. January, but he was not answering. She connected me with the other service person. After I told him what I was looking for, he called Mr. January to the phone. After repeating everything to Mr. January, he had no memory of any of the transaction with me, there was no information put into the computer system, and he could find no sun visor. I asked to speak to the Service manager and was told he was out. I was offered a transfer to their "Customer Relations" person. She offered to provide me a used visor to be returned to the warranty company, but ONLY if I would have the work performed in their shop. So, these folks are basically stealing my old parts and offering to return them as bribery for work done in their shop. After such sloppy customer service, I had already decided to have it done elsewhere. I have better things to do with my time and energy than to make up such a claim, which they seem to think is the case. I pointed out that the basic problem is that their employee(s) are not doing their job--computer entry, ordering parts, phone follow up with customer, etc. More