Toyota of Hattiesburg

spectacular dealership,really works for the customer satisfaction.would not hesitate to buy from them next time. satisfaction.would not hesitate to buy from them next time. More

I bought my car there, but only because it was convenient. I knew what my trade was worth from several online appraisals, but they undercut by $2000 until I showed them the printouts. This was fol convenient. I knew what my trade was worth from several online appraisals, but they undercut by $2000 until I showed them the printouts. This was followed by a 20 minute time out "to get approval from manager." Upon his return, I asked what they discussed for 20 minutes and got a shoulder shrug. We closed the deal and I returned the next day for pick up and was asked to sit in waiting room while the documents "were prepared." I asked why this hadn't been done already. A shoulder shrug from the document guy. Before I drove away I asked the salesman how to reset the "service needed" message an he told me to bring the car in and they'd do it for me. Really?? More

I am unsure, but I feel like this dealership is overbooking their service department. I was here at 9 AM as my appointment was for 9 AM. Still waiting 1 hour and 40 minutes later. Hmmmm? A simple overbooking their service department. I was here at 9 AM as my appointment was for 9 AM. Still waiting 1 hour and 40 minutes later. Hmmmm? A simple oil change and tire rotation that "is an hour job". Comfortable chairs while waiting until a salesman opened a double door for fresh air and we customers waiting, woke up as the 45 degree air blustered against us all. Mark Ford is extremely courteous and professional!! More

Not sure about buying a car but don't ever take yours in for service. If you're told 45 minutes, expect 3 hours. Battery would not stay charged so I took it in under warranty and waited a hour and a forty f for service. If you're told 45 minutes, expect 3 hours. Battery would not stay charged so I took it in under warranty and waited a hour and a forty five minutes after being told 45 minutes. Couldn't wait any longer so I had my wife bring my vehicle and wait the remainder of the time another 45 minutes They told her the battery was fine, she said it keeps dying. So they said keep jumper cables in the car. She said she's afraid to take it out of town on a trip, they say it won't die driving. Pitiful service, pitiful employee and its a crying shame that one of the best cars manufacturers on the planet has one of the worst employees on the planet. I blame it on management and the xxxx poor judgment they typically have now days when it comes to hiring quality employees. More

I’ve purchased 2 vehicles from this dealership , same salesman, Reed Sumrall. Could not be happier with either vehicle and Mr Sumrall made the process so easy . salesman, Reed Sumrall. Could not be happier with either vehicle and Mr Sumrall made the process so easy . More