Toyota of Hackensack

Because sales representative( Peter Pepin) which we chose was very nice,so conversation about new car and discussion about price was very easy.Mr. Pepin show and explain for as everything what we need about was very nice,so conversation about new car and discussion about price was very easy.Mr. Pepin show and explain for as everything what we need about new car,and helped for as with excellent knowledge,so we think Toyota of Hackensack have very good emloyee.Thank you very much,so my husband has very big pleasure to driving this car. More

My wife and I decided to look into leasing a Higlander or Sienna. She called Mary in Internet sales and indicated our budget and what our expectations were. Mary told her that they could definitely work wi Sienna. She called Mary in Internet sales and indicated our budget and what our expectations were. Mary told her that they could definitely work within our budget and to come in and see her. When we arrived at the dealership, we asked for Mary, who then referred us to a general new car sales rep and walked away. The sales rep was nice, but basically provided us with information contrary to what Mary had told us on the phone. We once again gave our budget and asked if they could work with it. The salesperson told us that he would speak to his Manager. The Manager was sitting behind his desk and did not even look up at our sales rep when speaking. Our sales rep came back and gave us a down payment and monthly payments much higher than what we proposed. We politely thanked him and got up to leave (as we had another appointment with DCH Honday of Paramus - whom we ultimately bought our car from and whom I would highly recommend). He told us to hold on and he would talk to his Manager again. Same story - except this time after stalling us for about 20 minutes - another sales rep came over to try and move the deal forward. This new rep basically told us that if we want to stay within our numbers to look at the RAV4. We explained that we did not want the RAV4 and that we called before coming in to see if our budget could sustain a Highlander or Sienna (which we were told was possible). The rep became very aggressive and spoke down to us. He even interrupted my wife. After basically insulted us - he made my wife cry. We basically got up to leave and after our original rep came over to apologize - not the manager nor Mary apologized or followed up with us. Wow. After reading these reviews, I see that we are not alone. I don't forsee this dealership being around too much longer. More

dishonest sales practices coupled with rudeness and attitude (Warren Talmo, Lorena C.), horrible attention to detail (Fred Belloti, Mario Puentas, Fred Radulic), the worst new car buying & customer ser attitude (Warren Talmo, Lorena C.), horrible attention to detail (Fred Belloti, Mario Puentas, Fred Radulic), the worst new car buying & customer service experience at any car dealership or any other purchase, bait and switch in regards to car VIN (Walter Talmo, Lorena C.) AND loan finance amount (Michael Finn & Augie), durng negotiations insisted that new car had to be brought in from 250-300 miles away @ cost of $300 extra, dealer did not tell customer but secretly presented customer with a different car which came from Brooklyn NY less than 20 miles away, car presented for sale had physical damage (scratched odometer plastic, marred paint on driver's side under spoiler, driver's door chipped - provided wrong color touch up paint, etc.), after-market heated leather seat wire outline showing through driver's side seat cushion - in numerous times for repair (at least 5x) yet still not resolved, they scratched top of car by sun roof, they damaged car dash during detail (yet deny it), had to fight to get carpeted floor mats dealer said I had to pay for with car, didn't tell customer about free 90 days XM Satellite radio, paid for Lo-Jack and later found out dealer gave me car w/o it being installed, Lo-Jack tech kept calling to schedule install w customer, had to request Lo-Jack certificate from Lo-Jack 4x before it came, dealer did not supply, still have not received heated seat system and warranty information, had to request tire warranty from dealer numerous times, registration they presented to me is off-line and can barely be read. GO TO ANOTHER DEALERSHIP, WISH I HAD! More

Keith Gonsisko insisted on ordering un-needed parts for a simple swap of struts (struts were still covered by a warrantee). When he was questioned as to the reasons for ordering and swaping additional parts simple swap of struts (struts were still covered by a warrantee). When he was questioned as to the reasons for ordering and swaping additional parts he refused to handle the order, passing me to his assistant. The assistant declared there changing of struts under warrantee can not be performed unless a complete check-up is done to the car at a cost of $99.00. Both Keith and his assistantclearly showed no integrity nor careed to maintain the value of the Toyota brand name. More

Once you're here, you get the feeling that you're being taken for a ride. Their prices are higher and overall service, poor. The only reason I came here is because they're more willing to apply your loan t taken for a ride. Their prices are higher and overall service, poor. The only reason I came here is because they're more willing to apply your loan through Toyota Financial Services (dealers do that only if they absolutely want to sell a car). I visited them at a time when the previous two days had continuous snowfall. They had no customers as a result, so when I came in they just wanted to make a sale. It worked for me, since I am a recent college grad with hilarious credit. Other dealers had shooed me away, so I just had to get my loan approved from somewhere. That's the ONLY reason I might recommend this dlrshp to someone -- only because they're more willing to apply through TFS. Otherwise, there's nothing remarkable. Bill James is a decent man and courteous; I praise him. However, the service guys are the RUDEST people on earth. A guy called Keith is a real con. I had a small bend on my rim. They charged me $50 to fix it. Problem is, they didnt fix it at all. They had banged away at it with a hammer. My stupidity was that I didnt protest at the time, but when I cam back later complaining that the wobbling was still there, they refused to even look at it. Keith was very rude, even though I am an extremely polite person. Also, I feel they don't do their jobs properly when you bring your car in for regular servicing. More

Brought the car in for engine light check. Was quoted $99 to diagnose the car and if work is done there, diagnostic charge will be waived. Got phone call to quote the price. Had the call on speakerphone so m to diagnose the car and if work is done there, diagnostic charge will be waived. Got phone call to quote the price. Had the call on speakerphone so my wife heard it also. Price quote for parts and labor was $135. I thought it was quite reasonable!!! WRONG. Actual Price was $435. $185 for an outrageously priced oxygen sensor. Internet part prices range from $35 to $85. We know dealer parts are expensive to begin with but wanted the peace of mind. $185 for part, $99 for diagnostic, $149 flat rate for replacing the oxygen sensor. I am SURE it takes 90 minutes to jack up the car, disconnect the sensor and reconnected with a new one. Called Keith the Service Rep twice to voice my complaint. Keith insisted that it is their way of doing business. No wonder Toyota Hackensack only has a 2.5 rating. They will not be getting any more of my business for sure. Left voice message with Sean (Service Mgr). Will definitely write to Toyota Public Relation if this is not resolved. More

First I called them to quote a 09 RAV4 price. I try to use phone/internet sales because people said it is less pressure then visit dealership. Their price is no good at all, about the same as MSRP. And I use phone/internet sales because people said it is less pressure then visit dealership. Their price is no good at all, about the same as MSRP. And I told them their price is too high and they told me GO TO OTHER DEALERSHIP!! the internet sales is Mary, she kept saying "I am not dropping the price, you can't get the price you want". Very bad. Second I tried to go to the dealership and meet other sales. the sales is Kang, price is no good either and said the same thing: " go to other dealership if you want". Of course I went to other dealer and get my 09RAV4. More

@ hours after i picked up the car, i noticed that the car had a 'ding' or small dent. I spoke to Mario, who is the 'sales' manager. Though I expressed a concern that further damage would occur when they had a 'ding' or small dent. I spoke to Mario, who is the 'sales' manager. Though I expressed a concern that further damage would occur when they attempted to repair the ding, I was given his guarrantee that no further damage will be done to the paint and i would not be able to spot the defect. However i have no good fuzzy feeling that he will stand behind his words. I am not entirely satisfy with the solution, as it puts me in a position where I may wind up with a car that will have a real visible defect. I would have preferred if an alternative was offered. It would make me feel that the dealership would be willing to go the extra yard to earn my satisfaction. Mario basically stated 2 option, that he'll repair the ding or leave it. It sound like a take it or leave it. I made an appointment with Bill James to review the 'ding' and to discuss a resolution. I was not happy that he was not there at the apponted time. I dealt with 'Giovanti' who was pretty useless and with Mario who was not really interested with making me happy. So far my experience has turn out from good to bad. I'm am going to forward this to Toyota Customer Service. This is a classic example of how once the deal is completed, customer satisfaction becomes lip service. More

Be careful as they tend to scratch your car door and leave grease at the leg area on the driver's side. I pointed that out to them three times and only one time they admit to it. Their technicians are c leave grease at the leg area on the driver's side. I pointed that out to them three times and only one time they admit to it. Their technicians are careless and were seen playing around at the car repair area. You would get a call from their customer service manager for follow up. That's more of a show as he just tabulate the statistics of how many people are satisfied with their service. If you have any problem, he would only forward you to the service person. What a service?????? More

I have been dealt with 4 different TOYOTA dealer services for 12 years and this one is the worst dealership ever I experienced. Price doesn't matter in this case because all dealership services are expensive for 12 years and this one is the worst dealership ever I experienced. Price doesn't matter in this case because all dealership services are expensive anyway, but the attitude of their will for assistnce is seriously terrible. They are not willing to listen to the customer's request at all, because they don't want to admit some of savvy customer knows what is problem and suggesting what to do. They just insist to diagnose by themself and turned out no results. There is already TSB available which everyone easily access through internet, so there is no reason for investigate. The service manager(Shawn Wittenberg) declined my service further just because I made a claim to TOYOTA Head Quoter in Calif. I feel they are not professional at all in this business. More