Toyota of Hackensack

this dealership gets it! their understanding of what customer service is, is unparalelled. they always go above & beyond the call of duty. they are maintaining a level of excellence that many cannot m customer service is, is unparalelled. they always go above & beyond the call of duty. they are maintaining a level of excellence that many cannot match nowadays. since i purchased my car in 2005, i have experienced nothing but the very best care of my vehicle & have been treated with respect & courtesy at every turn. i would recommend this dealership to anyone. i now probably will only drive toyota brand because of the professionalism of the staff at Toyota of Hackensack. More

My boyfriend took the car in for service. Rudy was very friendly and efficient. There were some scratches on the car and Rudy advised him on what to do. friendly and efficient. There were some scratches on the car and Rudy advised him on what to do. More

I don't have Domenick's name with me but he was outstanding. Great communication, customer service and attention to detail. This was my first visit here since relocating from Arkansas and I could outstanding. Great communication, customer service and attention to detail. This was my first visit here since relocating from Arkansas and I couldn't be happier. Thanks More

Before I start, let me just say that I did a ton of research on dealer prices, negotating tactics, and consumer report's car buying service, and really did my homework for negotiating a car price. I research on dealer prices, negotating tactics, and consumer report's car buying service, and really did my homework for negotiating a car price. I had gone to many of the dealerships in Northern NJ, including Prestige, Sansone, and Glen Toyota (among many others). Toyota of Hackensack was the best Dealership I dealt with. Bruce from Toyota of hackensack was the most honest person I dealt with at any of the dealerships, and even helped me throughout the process to tell me what to expect. He didnt put any pressure on me to purchase, unlike other dealerships. I negotiated a price with Bruce, but told him I was promised more for my trade in at Prestige (lowering my overall expense). He wanted to make sure I was comfortable, so he said if Prestige doesn't honor that price, I could come back and he'd still honor the price we negotiated. Then I headed to prestige, and they reneged on their trade in offer price. Prestige used a lot of pressure to get me to buy. saying if I left, they wouldn't honor the price, etc. Eventually, they wore me down, and I purchased from prestige. After all was said and done, I regret not going back to Toyota of Hackensack to make my purchase. The end prices were about the same between the two dealerships, but I felt like they were honest at Toyota of hackensack, and I didnt feel that way about Prestige. My mom got her car from Toyota of hackensack, and was very happy with them. If you are in Northern NJ, definitely check these guys out. For the rest of the dealerships in the area: I was able to negotiate a good final price at prestige, but It was a very high pressure experience, and I felt they were deceiving about a few things. Glen toyota seemed ok too, and they were pleasant, but I couldnt get them to get as low as the other dealerships on price. Sansone was the worst. I used Consumer reports car buying service to print out an offer at sansone, but when I got there, they found a loophole and got out of it. They also wouldnt budge too much on the negotiating front, even after I was able to prove to them that I already got way better offers at other places. In short: Toyota of hackensack was the Best! More

Worst customer service. The guy was rude. He literally insulted us when we couldn't make a deal. First he said 0% interest rate. After some time came up with 1% interest rate. Also the pricing each time w insulted us when we couldn't make a deal. First he said 0% interest rate. After some time came up with 1% interest rate. Also the pricing each time was different. More

I forget the guy who did the closing on my car. He was curt and passive agreesive which I find insulting and fustrating. He asked if I wanted the extended warrantee which I refused. He said "Well thats no curt and passive agreesive which I find insulting and fustrating. He asked if I wanted the extended warrantee which I refused. He said "Well thats not the smartesr decision you've made today" What a jerk. Closed on my car and got a call from the dealer there was a problem with my contract. I went back in and they drew up a new one. I reviewed it and signed a new contract with monor changes. Got another call from the dealer that I had to sign yet another contract. I reluctently signed the THIRD contract and left the dealer. This time I reviewed the contract and they added the extended warrantee. $2,000.00 for a 48 month warantee. Not an additional 48,000 mile to the 36,000 mile warantee, but only an additional 12,000 mile coverage for $2,000.00. I called TOYOTA who quickly removed the additional $2,000.00 from what I owed on the car. Brought the car in for service for a sunroof rattle twice. Still not fixed. Have an issue with wheel and tire ballance. Still have a vibration at 80mph and above. Everytime I have this car serviced I get it back dirtier than when I drop it off. Test drive for sunroof rattle was performed on the back lot kicking up dust all over my car. Last service car returned to me with black grease on drivers door and seat. I will buy another Camry. Love the car with it's 4 cyl and 6 speed automatic. NO CVT for me! I don't think I'll spend my hard earned money at Toyota of Hackensack. More

Where do I begin. Liars and con-artists. Elizer Jimenez and Rasheed Brisco. They waste your time for hours, they promise you the world, than when you come to sign, you better read it good, becasue you wil and Rasheed Brisco. They waste your time for hours, they promise you the world, than when you come to sign, you better read it good, becasue you will come to find out it is all different and or they snuck thinkgs into the contract without you knowing. Never again! More