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Purchased a vehicle from Toyota of Hackensack and had a great in-person experience—but everything after that has been frustrating. I never received my sales or warranty documents despite multiple requests, great in-person experience—but everything after that has been frustrating. I never received my sales or warranty documents despite multiple requests, and the warranty was described as “bumper-to-bumper,” which turned out to be inaccurate and cost me $700 out-of-pocket. Communication from Kellen T., Denis, Rosie, and Jay R. has been inconsistent, with little follow-up. To make matters worse, my temporary tags expired and I still don’t have my registration, leaving me unable to legally drive the car. Disappointing experience overall. More

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Everyone that I worked with from Mike to JIm to the service department were easy to work with, knowledgable and efficient in their work. My car was repaired in the timeframe expected and is running fa service department were easy to work with, knowledgable and efficient in their work. My car was repaired in the timeframe expected and is running fabulous. Now that my car is repaired, I am looking forward to working with them to find me my next car. More

by LORYN Verified Customer Verified Customer

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My 2010 Rav4 had like 5 recalls, they were done here. No issues so far. No issues so far. More

by Oscar Verified Customer Verified Customer

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Chayanne is friendly, prompt, professional, honest,and a pleasure to deal with. I will buy my next car from you guys because of people like him and Steve pleasure to deal with. I will buy my next car from you guys because of people like him and Steve More

by EGORMAN613 Verified Customer Verified Customer

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Great experience. Jim, our salesman, was terrific. He made our wife and I feel at home, he answered all of our questions and made our buying experience one of the bes Jim, our salesman, was terrific. He made our wife and I feel at home, he answered all of our questions and made our buying experience one of the best, More

by MICHAELCIR Verified Customer Verified Customer

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Frustrating and disappointing experience. Would not recommend. Sales rep misrepresented the deal with regards to added fees and matching loan rate to our credit Union. He also gave us a flo Would not recommend. Sales rep misrepresented the deal with regards to added fees and matching loan rate to our credit Union. He also gave us a floor matt for the trunk area that doesn’t even fit properly. Took the dealer five days to mail us the paperwork for our out of state purchase. Then they erroneously mailed to our home instead of our insurance company. No one would answer my calls, emails or text. Completely ghosted me. Definitely would not recommend to my friends and relatives who live in NJ. More

by mickydean114 Verified Customer Verified Customer

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Good service and experience throughout the process. Helped get the car we wanted and accessories Helped get the car we wanted and accessories More

by mmiller468 Verified Customer Verified Customer

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Pleasing atmosphere the sales person were very attentive to my needs and finance made sure it was as quick as possible to get me out of there to my needs and finance made sure it was as quick as possible to get me out of there More

by ESQUEZ57 Verified Customer Verified Customer

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Great communication and customer service throughout the entire experience. From the very first phone call to an Abby delivered the truck. Everything was great. entire experience. From the very first phone call to an Abby delivered the truck. Everything was great. More

by jtwosleger Verified Customer Verified Customer

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The process took some time but I was able to purchase the vehicle I wanted vehicle I wanted More

by alanacandace Verified Customer Verified Customer

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