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Toyota of Hackensack
Hackensack, NJ
3,983 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,983 reviews
January 29, 2018
Ana was Awesome! Ana helped myself and my husband with our new 2018 Toyota Corolla. We came in to shop and see what we could and could not afford, having just gotten m Ana helped myself and my husband with our new 2018 Toyota Corolla. We came in to shop and see what we could and could not afford, having just gotten married. Ana was professional, kind, and had us enjoying the entire experience! After two test drives, she gave us her honest opinion, that for our needs and affordability, the Corolla would be our best bet. Sure enough, we walked out with our new car a few hours later in the exact color I wanted. Thanks to her help, the entire process was so painless, which was appreciated considering this was my first experience with buying a new car. She didn't use any pressure or tactics on us, just genuine kindness and the wish to help find the right car for us. Thank you, Ana, for everything! More
by shweetness99
Employees Worked With
January 25, 2018
Maintenance on my vehicle I took my vehicle in for service and everybody was very pleasant and very helpful with me. I would definitely recommended service center. Thank you I took my vehicle in for service and everybody was very pleasant and very helpful with me. I would definitely recommended service center. Thank you More
by Dealer1
Employees Worked With
Rich Jennings
January 24, 2018
Great service I test drove a 4Runner and left the dealership after I wanted to think about the deal that they worked hard to offer me. She was texting me letting me I test drove a 4Runner and left the dealership after I wanted to think about the deal that they worked hard to offer me. She was texting me letting me know that there was someone else looking at the truck and that I’d better act if I wanted the car. I thought it was pressure tactics, but it was actually her trying to help me get the car and the deal that I wanted. We had a good laugh about that later on as I was signing paperwork and as she described her belief in a non-pressure sales technique. More
by CO Guy
Employees Worked With
January 24, 2018
Excellent service Always attentive to service requests and concerns. Waiting area very comfortable and clean. I liked your previous Polar coffee machine much better. Gr Always attentive to service requests and concerns. Waiting area very comfortable and clean. I liked your previous Polar coffee machine much better. Greater varieties of drinks! More
by Bluejay
Employees Worked With
Joe Latino
January 16, 2018
No pressure car buying. I was very pleased with the recent purchase of my leased car. I went in a few months earlier and met with Jay. I explained that I was just seeing wh I was very pleased with the recent purchase of my leased car. I went in a few months earlier and met with Jay. I explained that I was just seeing what my options were and wanted to wait until my lease was up to decide what to do. He only contacted me once through email and waited for me to make up my mind. When I finally went in he was helpful finding me the best option. I am very happy with my new car. More
by Betsy
Employees Worked With
January 16, 2018
Satisfaction Happy to get into my 4th Lease for a 2018 Toyota RAV4. Ana was my Sales Representative and she was very professional, fast, friendly and courteous wit Happy to get into my 4th Lease for a 2018 Toyota RAV4. Ana was my Sales Representative and she was very professional, fast, friendly and courteous with the process. Steve also had a pleasant and courteous service. Both were very clear on explaining everything. More
by Nani
January 13, 2018
Bait and Switch! Inquired about a 2017 Highlander. Received a call from Internet Sales stating car was here. I negotiated a price and came in. Surprisingly, the vehicl Inquired about a 2017 Highlander. Received a call from Internet Sales stating car was here. I negotiated a price and came in. Surprisingly, the vehicle was not there! Instead they wanted to sell me a different color. Sales Person Elvis Lopez said car was sold just now. I reached out to Internet Sales and they said they took a deposit the night before. Why would you call me today and tell me the car is available, give me a deal and bring me in if the car had a deposit the night before? If you’re going to lie to your customers, get the story straight. Horrendous customer service. I’m a loyal Toyota customer with over 5 Toyota purchases and this just ruined it for me. Buyers beware. More
by DNunez
Employees Worked With
Mary and Jim from Internet Sales Dept
January 09, 2018
They are helpful good service I went to drop off my car without appointment as my windshield spray is not working. They excepted even I have no appointment which is good. Shuttle F I went to drop off my car without appointment as my windshield spray is not working. They excepted even I have no appointment which is good. Shuttle Freddy and JP was friendly and dropped me off for work and pick up too. Really nice. I alway love Toyota. Thank you very much for your help. More
by svalerio8711
January 08, 2018
Excellent service They always make you feel valued and welcome even for a simple oil change. I appreciate their professionalism and concern for me. Thank you very much They always make you feel valued and welcome even for a simple oil change. I appreciate their professionalism and concern for me. Thank you very much More
by Star3377
Employees Worked With
Ron Belotti
December 13, 2017
The best experience The best car buying experience! Thank you everyone! Love my purchase. They made it so easy. Great price and very accommodating. Would definitely reco The best car buying experience! Thank you everyone! Love my purchase. They made it so easy. Great price and very accommodating. Would definitely recommend. Shop around then go there. You will not be disappointed More
by Evie t
