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Toyota of Hackensack
Hackensack, NJ
3,983 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,983 reviews
March 19, 2018
The service dept treats you like a king From my service rep Shawn to the bottle of water when done, Toyota of Hackensack makes you feel special. Quality number one repairs and reasonable pri From my service rep Shawn to the bottle of water when done, Toyota of Hackensack makes you feel special. Quality number one repairs and reasonable prices. More
by Jimmy Blue
Employees Worked With
Shawn
March 03, 2018
Absolute professionalism!! Ana was absolutely amazing....her knowledge and professionalism is beyond words. Would I recommend Ana? 100% Yes!! Toyota of Hackensack Rocks!!!! They Ana was absolutely amazing....her knowledge and professionalism is beyond words. Would I recommend Ana? 100% Yes!! Toyota of Hackensack Rocks!!!! They helped me find the car of my dreams. More
by TREY22GO
Employees Worked With
March 02, 2018
Quality Service!!! Ana is simply the best; a pleasure to deal with. We have leased 2 cars from her and will continue to lease from her in the future. Ana is simply the best; a pleasure to deal with. We have leased 2 cars from her and will continue to lease from her in the future. More
by josesdealerrater
Employees Worked With
March 01, 2018
Review I bought a car from toyota hackensack and it was a very good experience. I would highly this dealership. Thanks to Jay for his excellent customer serv I bought a car from toyota hackensack and it was a very good experience. I would highly this dealership. Thanks to Jay for his excellent customer service. More
by Dratini
Employees Worked With
February 24, 2018
Excellent Service Quality work and friendly staff. I would recommend this dealership to a friend or another family member. Only do the necessary work and are accurate Quality work and friendly staff. I would recommend this dealership to a friend or another family member. Only do the necessary work and are accurate when estimating the time for completion of work More
by Mdm123
Employees Worked With
Service Dept
February 19, 2018
The only person to go to When I say "the only person to go to" I mean it. I've been dealing with Ana for years. I've delt with many sales people over the years but by far Ana When I say "the only person to go to" I mean it. I've been dealing with Ana for years. I've delt with many sales people over the years but by far Ana has been the most honest and nicest person I have delt with. I actually can say I look forward to my new lease because of how easy and pleasant she makes it. I will continue to use and there's a reason she has a 5 star review. Not just by me but clearly many others. The reviews don't lie. More
by toyora
Employees Worked With
February 13, 2018
2018 Toyota 4Runner Jay Rim & everyone at Toyota of Hackensack Treat you right . Jay will take time to answer all of your car buying questions . The Service Dept is top n Jay Rim & everyone at Toyota of Hackensack Treat you right . Jay will take time to answer all of your car buying questions . The Service Dept is top notch & corteous. Waiting area is very comfortable & has a section for little ones . Highly recommend this dealership . 2 Nd Toyota 4Runner from them . More
by 4runner2018
Employees Worked With
February 12, 2018
Will Never Buy a Car from Someone other than Bill!!!! Sold us a 2018 4Runner. I hate dealerships and abhor when I have to buy a car because of the dealership experience. Bill was like talking about car Sold us a 2018 4Runner. I hate dealerships and abhor when I have to buy a car because of the dealership experience. Bill was like talking about cars with a buddy. Did not pressure or oversale. Listened to everything we had to say, gave his honest opinions and did the best job ever in getting a deal. One month later we came back to trade in our Camry. Saw Bill and deal done immediately. We had a small issue with the 2nd vehicle, Bill and Mario took care of it and made ever effort to make sure we were satisfied. Never has a dealership went to great lengths after the sale of a car but Hackensack Toyota did. Makes me very comfortable to know they still value you after the deal is done. I will back to see Bill in July once my son gets his license. More
by hmohammad
February 04, 2018
Very responsive Working on a deal with Mary. We lost sometime in the beginning due to the weekend and other issues. Will post another update after closing Working on a deal with Mary. We lost sometime in the beginning due to the weekend and other issues. Will post another update after closing More
by MJ
Employees Worked With
Mary Green
January 31, 2018
HORRENDOUS BEWARE!!! I seriously think they have friends putting up phony reviews!!!! SERIOUSLY BEWARE!!!! They run your credit through 3 different credit BEWARE!!! I seriously think they have friends putting up phony reviews!!!! SERIOUSLY BEWARE!!!! They run your credit through 3 different creditors which will bring down your credit score tremendously. They do this without consent. I bought a certified RAV4 that I immediately noticed drivers chair was broken. They agreed to order the part and fix it. As they are driving the car out after purchase, I noticed a plug in one of the tires. Their response was too bad for me. YES, THEY CALL THUS CERTIFIED!!! I take the car to NY inspection and am told car needs brakes and totters. Once again, dealership says too bad for me. In addition, the stereo speaker goes complete out at times or the volume magically gets very low than suddenly very loud. Dealership sees no issue. But, while they were checking, managed to scratch the windshield from top to bottom and admitted it was not there when the car was brought in. Nick was supposed to call me a week ago in regards to replacing it. He's still looking for my number. More
by hmohammad
